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KAYAK Reviews 

2,129
•
TrustScore 4 out of 5

4.2

Flights search site
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Review summary

Created with AI, based on recent reviews

Considering 578 reviews, reviewers had a great experience with this company. Customers consistently find excellent deals and appreciate the ability to compare prices, often saving money on their bookings. The website is praised for its user-friendly interface, easy navigation, and useful filters, simplifying the search process. Many value the service for its comprehensive trip management features and timely notifications about flight delays or price changes. However, some customers noted that the platform doesn't always offer the cheapest flights, with better deals found elsewhere. A few also felt that highlighted prices could be misleading or differ from the final cost, and search results were not always accurate.

What people talk about most

Price

Reviewers highlight positive aspects of price, often finding good prices and quality service, with some... See more

Website

Customers consistently note positive experiences with the website, with many recommending it for its... See more

User experience

Reviewers mention positive feedback about user experience, highlighting its ease of use and convenience for... See more

Booking process

Clients share ambiguous opinions on the booking process, with many reviewers finding it clear,... See more

Service

Consumers find service to be positive, with many highly recommending the website and its offerings, citing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Kayak is good and gives lots of choice and info it definitely succeeds where other search engines don't. But it doesn't offer the cheapest flights anymore. I always use it as a research tool but 4 of... See more

Rated 4 out of 5 stars

Hi I used to buy flight tickets from kayak for more than 20 yrs, i always find the best deals nationally and internationally, I recomend using their website always, they offer the best deals. Tha... See more

Rated 4 out of 5 stars

Well, it is very useful to have so many options in one site and the ease of navigation However the filters need to be revisited. Especially preferable times of flights. BA do it well and simply

Rated 5 out of 5 stars

Great tool for managing trips. I'm using it already for at least 10 years and for me this is the best way to have all the trip information collected at one place. I shoul not mention access to previou... See more

Company details

  1. #37 of 43 best companies in Flights search site
  2. #83 of 100 best companies in Travel deals

About KAYAK

Written by the company

Travel comes with plenty of choices. KAYAK helps you feel confident you got yours right. We search hundreds of travel sites at once – making it easier to compare flights, stays and hire cars to find the option that fits your trip. Our edge? Making sure you don't overpay.
  • Price Forecast uses historical pricing data to show whether it’s better to book now or wait.
  • Price Alerts let you know when prices change, so you can make a move when the timing feels right.
  • Clear, unbiased results from hundreds of airlines, stays and travel sites – with no favourites.
More choice, less searching and the feeling of finding the right fit at the right price.

KAYAK. Go see for yourself.

 Start searching on KAYAK.co.uk

Contact info

4.2

Great

TrustScore 4 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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How this company uses Trustpilot

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4.2

All reviews

(2,129)

565 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Independent supported adventures.

I visited Vietnam with Decades picking up the latter weeks of the three-month tour.
I've travelled a great deal independently, for work and adventure, but, as I am in my seventh decade, I wanted just a bit more security than being entirely independent.
The Decades offer of a supporting structure and in-country host if needed to sort any problems but with independent travel was, for me, the ideal soloution. I'm not into organised tours, coach trips or cruises and Decades proved to be an excellent choice.
Pre-sales responses were excellent. The host not just very competent but also a very pleasant young lady in complete empathy with slightly older travellers.
Communication throughout was very good and post trip communication excellent. I fully expect to join another segment of a future adventure with Decades.

3 April 2026
Rated 2 out of 5 stars

Other web sites open when I open Kayak…

Other web sites open when I open Kayak which is distracting. Slow to load even if no problem with WiFi, data, bandwidth etc.
Becoming less competitive as far as finding cheapest.

7 July 2026
KAYAK logo

Reply from KAYAK

Hello Steven,

Thanks for using KAYAK.

It sounds as though you may have click on "compare vs. KAYAK" which is an advertisment block. If you do not click on "compare all" tabs should not open.

Hello Steven,

Thank you for using KAYAK.

It sounds like you may have clicked on "compare vs. KAYAK", which is an advertisement block. Extra tabs should not open if you do not click on "compare all".

If you have additional questions, please reach out to our support team at www.kayak.co.uk/support, as they are best equipped to clarify any search experience questions.

Thank you,

Rated 5 out of 5 stars

Starting to come more popular now ,this…

Starting to come more popular now ,this is a brilliant way to able to get things that's needed and no fuss. Easy payments and set to a good level not had any problems and keeps you informed good access to account s grate payment tariff s .

16 May 2026

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