I always love ordering directly from Kayali because they truly make the packages look so beautiful and they ship QUICK!!! I always get my deliveries ahead of time. As for the items - Yum boujee Marshm... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Buying through the actual website is easy and they package things beautifully. We used to buy the larger bottles, but had problems with the atomizer which seem to be a nightmare to get a refund or rep... See more
Company replied
Shipping was great; turnaround time was amazing and everything was well-packaged. I purchased Vanilla 28, Boujee Marshmallow and Pistachio. They are all so good! They are staples in my collection n... See more
Company replied
My first time buying Kay Ali I got the Cleir Majesty Rose Royale I smelled another scent the one in the pink bottle on a nurse at work and I loved it ! So I decided to order this one and I order anot... See more
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Company details
Written by the company
Founded in 2018 by beauty entrepreneur and fragrance connoisseur Mona Kattan, KAYALI—meaning "my imagination" in Arabic—draws inspiration from Middle Eastern heritage and the art of scent layering. The brand partners with world-renowned perfumers and uses high-quality ingredients to craft cruelty-free, long-lasting fragrances. Each creation reflects a deep commitment to storytelling and craftsmanship, from the unique scent profiles to the intricately designed bottles. Powered by Mona’s global influence and passion for perfume, KAYALI has cultivated an engaged digital community of over six million followers.
Contact info
United States
- customercare@kayali.com
- kayali.com
4.2
Great
622 reviews
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This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Loved my fragrance!!
Loved my fragrance!!! Smelled soo good!! This describes me so well.. I love flirty smell and this is it! Makes me smell like a sweet snack🫶🏻😍 Eden (juicy apple 01) also loved the Sparkling Lychee.. highly recommend if you love fruity smells ❤️
19 October 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
The fragrances smell soooooo good,loved…
The fragrances smell soooooo good,loved every one of them.. Thank you sooo much!
18 October 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
never gave me updates on order…
First it never gave me updates on my order I had to search for it. Once found it it said it would be here yesterday but I have not seen it yet😔
11 October 2026
Reply from KAYALI
Hello,
Thank you for the KAYALI love and for taking the time to share your feedback with us.
We'd love to look into this for you. Our Customer Service team will be reaching out shortly via email to review your order and assist you further as they are currently investigating with the carrier.
Thank you for your patience and understanding.
With love,
KAYALI Customer Care Team
My dream parfum
Dear KAYALI team, 🤍🥹☁️
I haven’t had the chance to own a KAYALI perfume yet, but the moment I smelled your Marshmallow fragrance, I completely fell in love with it! 🍓🍬💕 It instantly became one of my dream perfumes, and I can’t stop thinking about how beautiful it smells.
As someone who dreams of having this gorgeous fragrance in her collection, I truly hope that one day I’ll have the opportunity to experience the magic of KAYALI and call Marshmallow my own. 🥹🎀
Receiving this perfume as a PR gift would honestly be a dream come true for me! Thank you for creating such beautiful fragrances that make people fall in love at first smell. 🤍✨
With so much love,
A girl dreaming of her favorite perfume 🫶🏻☁️
@tired_glam
11 October 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
I’ve never got a product from y’all
I’ve never got a product from y’all, so how would i rate it
11 October 2026
Reply from KAYALI
Hello,
Thank you for the KAYALI love and for taking the time to share your feedback with us.
We'd love to look into this for you. Our Customer Service team will be reaching out shortly via email to review your order and assist you further.
Thank you for your patience and understanding.
With love,
KAYALI Customer Care Team
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
I love the scent and it last all day
I love the scent and it last all day, I’ve received so much compliments
11 October 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Fast Shipment Great Service
The shipment was fast and the website was easy to use. The package upon receipt was well arranged and the perfumes are absolutely amazing.
17 October 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
I absolutely LOVE this perfume
I absolutely LOVE this perfume! It smells like a slightly sweet, yet still fresh, second skin. The real beauty in this scent is, the longer it sits on your skin, the better it gets! It can very easily be an everyday perfume, and a great layering perfume with other Kayali scents. Will definitely purchase a larger bottle once I'm able to, another banger for sure!
9 October 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Delievered nicely
Delievered nicely, easy setup. Shipping was so expensive though, not worth it.
17 October 2026
Reply from KAYALI
Hello,
Thank you for taking the time to review your KAYALI experience.
We truly appreciate your feedback, which helps us keep improving. We look forward to welcoming you back for more KAYALI moments.
Kind regards,
KAYALI Customer Care Team
Ordering was easy and the fragrance…
Ordering was easy and the fragrance arrived quickly. I love it
10 October 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
I was missing the bag from my bundle…
I was missing the bag from my bundle order. I emailed customer service and they immediately corrected the issue. Apparently they ran out of the bag during the fulfillment of my order and it got missed. I was sent a bag nearly immediately.
10 October 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Product got to me not only in perfect…
Product got to me not only in perfect shape but days early with no issue! Had a good experience.
10 October 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Yes your perfume was very good and the…
Yes your perfume was very good and the right price
17 October 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
came so quick and smells so good
9 October 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
I did not order anything from this…
I did not order anything from this company and reported it immediately when I saw two orders on my Shopify. They still sent the items out days later and it’s not even a valid address. Now it states the items are being returned to sender. Something very strange is up with this company.No responses from customer service about the fraud after several messages. Buyer BEWARE!
10 October 2026
Reply from KAYALI
Hello Dasonca,
Thank you for bringing this to our attention, and please accept our sincere apologies for any inconvenience this may have caused.
We have already submitted a cancellation request for the order associated with your email address, so you may receive an additional email notification regarding this order. If the order has not yet been dispatched, it will be cancelled. If it has already been shipped, we will review the available options and take the appropriate next steps.
Our team is currently looking into your case and replied to your email.
Thank you for your patience and understanding.
With Love,
KAYALI Customer Care Team
Beautiful website and pleasant buying…
Beautiful website and pleasant buying experience. KAYALI fragrances are the absolute best!
10 October 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
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