Kayali is hands down my absolute favorite fragrance brand, and I genuinely love every single scent they release! But I am so incredibly happy that Vanilla Royale Sugared Patchouli is finally back. Thi... See more
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Review summary
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Reviews shaping this summary
Dear KAYALI team, 🤍🥹☁️ I haven’t had the chance to own a KAYALI perfume yet, but the moment I smelled your Marshmallow fragrance, I completely fell in love with it! 🍓🍬💕 It instantly be... See more
Company replied
I absolutely love the design of the bottle first of all! I feel real bougie! Second, each scent is picked blindly based on reviews are amazing i love them all started with sweet obsession kit. Then st... See more
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I absolutely LOVE this perfume! It smells like a slightly sweet, yet still fresh, second skin. The real beauty in this scent is, the longer it sits on your skin, the better it gets! It can very easily... See more
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Company details
Written by the company
Founded in 2018 by beauty entrepreneur and fragrance connoisseur Mona Kattan, KAYALI—meaning "my imagination" in Arabic—draws inspiration from Middle Eastern heritage and the art of scent layering. The brand partners with world-renowned perfumers and uses high-quality ingredients to craft cruelty-free, long-lasting fragrances. Each creation reflects a deep commitment to storytelling and craftsmanship, from the unique scent profiles to the intricately designed bottles. Powered by Mona’s global influence and passion for perfume, KAYALI has cultivated an engaged digital community of over six million followers.
Contact info
United States
- customercare@kayali.com
- kayali.com
4.1
Great
671 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Reply from KAYALI
Hello Jessica,
Thank you for taking the time to share your feedback, and we are sorry to hear that your purchase did not meet your expectations.
The size of each of our fragrances is listed on its product page.
Fragrance is also a very personal experience, and a scent that is perfect for one person may not be right for another.
We thank you for your understanding.
With Love,
KAYALI Customer Care Team
Love the product packaging
Love the product packaging, delivered pretty quick and was kept informed of it's progress. Great perfumes really pleased with my purchase
27 October 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Everything went smoothly
Everything went smoothly. Received my order quickly too. Thank you.
19 October 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
I love their perfumes and their…
I love their perfumes and their promotions, thank you for the opportunity to buy their products.
13 October 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Better to obtain from local dealers
You obtain a better price at your local participating dealer.
20 October 2026
Reply from KAYALI
Hello Why,
Thank you for taking the time to share your feedback.
Our authorized retailers run their own offers, so pricing may vary from time to time. We are always happy for our customers to shop KAYALI wherever suits them best, and we would always recommend purchasing from KAYALI.com or one of our authorized retailers to ensure you receive genuine products.
When shopping with us directly, you’ll have access to our full collection, as well as exclusive launches and offers. We would recommend signing up to our newsletter to be the first to hear about these: https://us.kayali.com/
Thank you for being part of the KAYALI family!
With Love,
KAYALI Customer Care Team
Delivery was quick and on time… Love…
Delivery was quick and on time… Love the Kayali vanilla perfume. It lasts all day and it has a beautiful fresh vanilla scent. Would recommend it highly. They also sent me some free samples of other scents and I can take them with me when I travel.
20 October 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Delay in receiving order
I placed an order ten days ago. I can wait but I’m restless if I’m not being updated correctly and timely. I was initially told this was going to be delivered on the 23rd or 24th. It’s the 26th now. I understand that you have no control over the US postal service but this is the first I’ve ever ordered off of the Kayali website. I love the scent of Candy Rock Sugar 42 and wanted to gift my friend this as a birthday present but this delay in delivery makes me feel unsettled instead of excited. I wouldn’t recommend others to order off of the website.
24 October 2026
Reply from KAYALI
Hi Maiu,
Thank you for taking the time to share your feedback, and we are sorry for the delay in receiving your order.
Please rest assured that our Customer Care team is currently checking on your order with the carrier, and we will get back to you via email as soon as possible with an update.
With Love,
KAYALI Customer Care Team
KayAli is always a W!!!!
The timelines of receiving my order. The quality in the packaging and product! The scents are always a 10/10!!
20 October 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Great formula, very creamy and last long.
Website is navigate friendly, easy to order, product came on time. Very fast shipping and product is amazingly great!!! Great formula for the body butter and lip gloss. I love them both
12 October 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
It's a very light flowery scent
It's a very light flowery scent. Sweet but not obnoxious. It doesnt last long on your skin but lasts quite a long time on clothing, you'd definitely need to bring it with you if you want to keep it smelling throughout the day. It's a subtle scent that doesn't announce itself when you enter a room but will definitely get you compliments when passing others in close proximity.
13 October 2026
Reply from KAYALI
Hello,
Thank you for this lovely review and we are happy to hear that you are enjoying the soft, sweet floral character of the scent.
How long a fragrance lasts is very personal and can vary from person to person, as it depends on factors such as skin type, hydration, pH and even the climate. That’s why the same fragrance can last longer on some people than on others, and why scent often lingers longer on clothing than on skin.
Here are a few tips to help your fragrance last longer:
• Apply it to moisturized skin, ideally straight after a shower and over an unscented body lotion.
• Spray it on your pulse points: wrists, neck, behind the ears and inside the elbows.
• Avoid rubbing your wrists together after applying, as this breaks down the fragrance notes.
• Mist a little onto your hair or clothes, where scent tends to linger longer.
• Store your fragrance in a cool, dry place away from direct sunlight to keep it at its best.
Thank you for being part of the KAYALI family!
With Love,
KAYALI Customer Care Team
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Great purchase
Ordering was straight forward and delivery prompt . The product quality is excellent . Very happy with these purchases
19 October 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
My daughter actually turned me onto…
My daughter actually turned me onto this perfume and I absolutely fell in love with fluer majesty, Rose 31. And then I also was watching the show Dubai Bling, which is kind of funny but absolutely love her and her fragrances.
11 October 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
I loved the packaging
I loved the packaging. My entire experience was easy and amazing
12 October 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
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