Bought a new sofa for our living room. Very pleased with our service, in shop staff very helpful. Very accommodating with our delivery date as wanted to wait until living room was painted and new carp... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We recently purchased a recliner chair from Keens Albertbridge Road. Denise served us and made the whole transaction so easy. She took time to assess our needs and had an excellent knowledge of availa... See more
Company replied
I would highly recommend Keens, Belfast. The furniture quality and choice was by far better than anywhere else. We were in so many furniture shops before Keens and could not find anything to our ta... See more
Company replied
I can highly recommend Keens . The staff in store were extremely helpful without being pushy, very knowledgable and friendly. Delivery was organised and prompt . I was away when sofas were delivered a... See more
Company replied
Company details
- #56 of 400 best companies in Home Furniture Shop
- #31 of 225 best companies in Bedroom furniture shop
- #13 of 53 best companies in Furniture Accessories
- #19 of 112 best companies in Living room shop
- #15 of 86 best companies in Mattress Shop
- #19 of 92 best companies in Sofa store
Written by the company
Welcome to KEENS Belfast - a proudly independent, family-run furniture store serving Northern Ireland since 1970. For over 50 years, we’ve been helping customers create homes they love - with quality furniture, personal service, and honest advice every step of the way. Located on Albertbridge Road, Belfast, KEENS Belfast has become one of Northern Irelands most established furniture destinations. Our three-floor showroom is home to an extensive range of living, dining and bedroom furniture, including leading brands such as Natuzzi, ercol, Parker Knoll, Calligaris, egoitaliano, Harrison Spinks and many more. Whether you’re furnishing your first home or refreshing a family space, we’re here to make the process enjoyable and stress-free. We offer quality sofas, dining sets, beds, and occasional furniture. Exclusive design collections and custom options Stylish home accessories, rugs, and lighting. Friendly, knowledgeable staff ready to help you find the perfect fit. We pride ourselves on curating timeless furniture that’s built to last - combining comfort, craftsmanship, and contemporary style. We are a family-run service: Honest, personal, and pressure-free advice. Expert guidance: Our experienced team will help you choose what’s right for your home and budget Trusted reputation: 50+ years of happy customers across Northern Ireland and beyond Delivery & assembly: Professional, careful, and reliable service every time. At KEENS Belfast, your experience means everything to us. If you’ve recently visited our showroom or made a purchase, please share your thoughts and help others discover us by leaving a Trustpilot review. Your feedback helps us continue delivering the quality and service we’re known for - and it helps new customers shop with confidence.
Contact info
186 Albertbridge Road, BT5 4GS, Belfast, United Kingdom
- 02890453310
- contactus@keensbelfast.com
- keensbelfast.com
4.9
Excellent
287 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bought some tables for table lights
Bought some tables for table lights. They look brilliant. Are you getting new stock in soon perhaps more tables. We need same for other side of room
27 May 2026
Reply from KEENS Belfast
Ray, thank you for your lovely review. We are always having new and exciting pieces arriving and if you keep an eye on the KEENS, Belfast website you will be able to browse everything that is available. We look forward to seeing you again soon in the showroom.
The people in the shop
The people in the shop: it's always the people that make the difference. There's always a warm welcome. They leave you alone to browse when that's what you want, but if you're unsure about anything they know their products, they're very helpful and give great advice. They always make sure purchases are well-packed and help you get them to your car.
Did I mention the product lines and selection of items on sale are great and you don't find them elsewhere?
14 May 2026
Reply from KEENS Belfast
Stephen, thank you for your kind words! We agree with you, the people really do make the difference and our team are great! They are enthusiastic and knowledgable and enjoy their roles! We appreciate your continued support of KEENS, Belfast and look forward to seeing you again
GREAT STORE AND HELPFUL STAFF ! We went to Keens as we wanted a new…
We went to Keens as we wanted a new mattress- our experience was a very good one as the sales lady at the bedding section was very knowledgeable and helpful . She explained in detail all the different prices and features of each mattress and made it easier for us to make our choice. We went ahead and purchased a Sealy mattress and we are very happy with it so we will definitely go to Keens again if looking for furniture etc. Also all the staff are very friendly in store and the delivery guys couldn’t have been any better they deliver with a lot of care and attention. Highly recommend Keens !
20 May 2026
Reply from KEENS Belfast
Margaret, thank you for such a great review! We have a fantastic range of mattresses supplied by the top brands and our team have a great understanding of all we have available and their benefits which helps when making the decision of which is most suitable for you! We will look forward to seeing you again in the showroom and trust you have been getting a great nights sleep.
Excellent service
Excellent customer service. Helpful sales team. Also efficient delivery of sofa. Delivery persons were professional, phoned in advance and arrived on time.
20 May 2026
Reply from KEENS Belfast
Alison, thank you for the kind words. We are delighted you had such a great experience with KEENS, Belfast.
Sarah in sales looked after me and my…
Sarah in sales looked after me and my daughter professionally.
The two delivery guys were first class.
Removed their outdoor shoes, well done lads.
14 May 2026
Reply from KEENS Belfast
George, thank you so much for your great comments. Sarah is a great and valued member of our team at KEENS, Belfast. As always our delivery team are complimented on their attention and respect for customers homes!
Very helpful sales staff and prompt…
Very helpful sales staff and prompt delivery with well mannered delivery men who tidied up behind them.
14 May 2026
Reply from KEENS Belfast
Margaret, thank you so much for your kind words we are delighted you had such a good experience with us at KEENS, Belfast.
Reply from KEENS Belfast
William, 5 Stars…thank you so much!
Excellent service from everyone at…
Excellent service from everyone at keens , I could not recommend them enough for quality furniture & service .
7 May 2026
Reply from KEENS Belfast
Vivienne, thank you so much for the great words. We appreciate your recommendation and look forward to your next visit.
Very happy with purchase.
4 April 2026
Reply from KEENS Belfast
Michael, thank you we are delighted you are happy with your purchase.
Great to be able to view and order…
Great to be able to view and order Ercol locally. Saleswoman was very helpful. Delivery men were excellent.
6 May 2026
Reply from KEENS Belfast
Hilary, thank you for your kind words! The Ercol range is just fantastic and we are delighted to have such a great Gallery for our customers to make their choices. Enjoy your new sofa and chair.
Reply from KEENS Belfast
Lee, 5 Stars! Thank you Lee
Sarah such a lovely helpful person that…
Sarah such a lovely helpful person that is why I returned.
Thank you
30 April 2026
Reply from KEENS Belfast
Ruth, what a lovely review. Sarah is a very valued member of our team and is so helpful when customers are making their choices. Thank you for returning to support KEENS, Belfast we appreciate you doing so.
Staff very helpful delivery service…
Staff very helpful delivery service first class again staff on delivery lorry very efficient and worked to give a good customer service
29 April 2026
Reply from KEENS Belfast
Mary, thank you! We are so proud of all our team from the sales to the delivery team and everyone in between. We are delighted when our customers take the time to comment on the good customer service they received.
Sale assiant was very helpful .
30 April 2026
Reply from KEENS Belfast
Ann, thank you we appreciate you taking the time to review your recent visit
First class service and products
I have nothing but praise for Keens of Belfast. They have an amazing range of products but more importantly their staff are professional, knowledgeable and efficient - from the staff in the shop to the delivery guys.
30 April 2026
Reply from KEENS Belfast
Suzanne, thank you! What a lovely recomendation for KEENS, Belfast. We are very proud of the team and are delighted you had such a good experience and look forward to your next visit.
Fantastic furniture store ⭐️
This is my second sofa from Keens and could not be happier! The quality is unmatched + the staff and delivery drivers are the friendliest people. ⭐️⭐️⭐️⭐️⭐️
30 April 2026
Reply from KEENS Belfast
Steven, thank you for your continuing support for KEENS, Belfast! We appreciate your kind words and are delighted you are happy with the service and quality we provide.
Great job
Helpful friendly informative staff. Smooth and quick process from purchase to delivery - delivery personnel were professional and efficient
29 April 2026
Reply from KEENS Belfast
Caroline, thank you for such a lovely review we really appreciate it.
Brilliant from start to finish
Brilliant from start to finish. Thanks to Brian for all his help
29 April 2026
Reply from KEENS Belfast
Marc, thank you! Brian is a valued part of our team and is so helpful when customers are choosing their new sofas. We trust you will love yours and look forward to your next visit
Pleasant polite staff very helpfull…
Pleasant polite staff very helpfull great selection to chose from great quality that lasts for years very and quick delivery very happy
11 April 2026
Reply from KEENS Belfast
Rose, thank you so much! We are pleased to hear that you are happy with the quality and choice KEENS, Belfast has to offer our customers. Thank you
Best furniture shop in Belfast
Best furniture shop in Belfast. Nicest staff best choice and prices.
25 April 2026
Reply from KEENS Belfast
Mary, thank you what a lovely review! We have a great team at KEENS, Belfast. We offer great prices and an abundance of choice.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.