Bought a new sofa for our living room. Very pleased with our service, in shop staff very helpful. Very accommodating with our delivery date as wanted to wait until living room was painted and new carp... See more
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Review summary
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We recently purchased a recliner chair from Keens Albertbridge Road. Denise served us and made the whole transaction so easy. She took time to assess our needs and had an excellent knowledge of availa... See more
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I would highly recommend Keens, Belfast. The furniture quality and choice was by far better than anywhere else. We were in so many furniture shops before Keens and could not find anything to our ta... See more
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I can highly recommend Keens . The staff in store were extremely helpful without being pushy, very knowledgable and friendly. Delivery was organised and prompt . I was away when sofas were delivered a... See more
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Company details
- #56 of 400 best companies in Home Furniture Shop
- #31 of 225 best companies in Bedroom furniture shop
- #13 of 53 best companies in Furniture Accessories
- #19 of 112 best companies in Living room shop
- #15 of 86 best companies in Mattress Shop
- #19 of 92 best companies in Sofa store
Written by the company
Welcome to KEENS Belfast - a proudly independent, family-run furniture store serving Northern Ireland since 1970. For over 50 years, we’ve been helping customers create homes they love - with quality furniture, personal service, and honest advice every step of the way. Located on Albertbridge Road, Belfast, KEENS Belfast has become one of Northern Irelands most established furniture destinations. Our three-floor showroom is home to an extensive range of living, dining and bedroom furniture, including leading brands such as Natuzzi, ercol, Parker Knoll, Calligaris, egoitaliano, Harrison Spinks and many more. Whether you’re furnishing your first home or refreshing a family space, we’re here to make the process enjoyable and stress-free. We offer quality sofas, dining sets, beds, and occasional furniture. Exclusive design collections and custom options Stylish home accessories, rugs, and lighting. Friendly, knowledgeable staff ready to help you find the perfect fit. We pride ourselves on curating timeless furniture that’s built to last - combining comfort, craftsmanship, and contemporary style. We are a family-run service: Honest, personal, and pressure-free advice. Expert guidance: Our experienced team will help you choose what’s right for your home and budget Trusted reputation: 50+ years of happy customers across Northern Ireland and beyond Delivery & assembly: Professional, careful, and reliable service every time. At KEENS Belfast, your experience means everything to us. If you’ve recently visited our showroom or made a purchase, please share your thoughts and help others discover us by leaving a Trustpilot review. Your feedback helps us continue delivering the quality and service we’re known for - and it helps new customers shop with confidence.
Contact info
186 Albertbridge Road, BT5 4GS, Belfast, United Kingdom
- 02890453310
- contactus@keensbelfast.com
- keensbelfast.com
4.9
Excellent
287 reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Fantastic service
Fantastic service. Communication was first class and delivery team were professional and did amazing job putting sofa together. Highly recommend
24 March 2026
Reply from KEENS Belfast
Graham, thank you for such great feedback. We are so pleased you were happy with both communication from KEENS, Belfast and the service our delivery team provided. Many thanks for choosing us and of course for the recommendation!
Wide choice of quality furniture on…
Wide choice of quality furniture on show. Excellent communication and great delivery service
24 March 2026
Reply from KEENS Belfast
Estelle, hank you for such kind words. We are glad you enjoyed our range of furniture and the experience you had with KEENS, Belfast.
Very helpful
Very helpful, great service from the very start, including the delivery team.
24 March 2026
Reply from KEENS Belfast
Claire, thank you so much for the great review we appreciate it!
Great advice
Choosing our new chairs was easy given the experience and guidance provided by Denise who listened to our needs and likes. Delivery went without a hitch and we're now enjoying a comfortable seat!
24 March 2026
Reply from KEENS Belfast
Olwyn, thank you for your great comments. We are so happy to hear that Denise was helpful in the process of choosing your new chairs. Our team pride themselves on providing as much information for our customers as possible to help in the decision making process. Enjoy your fantastic new Stressless chairs!
Love Keens
Love Keens
Service was great when getting our dinning table and breakfast chairs . Sarah was great help
All the staff are lovely and helpful
23 March 2026
Reply from KEENS Belfast
Reena, thank you so much for your kind words! We are so happy you found our team to be helpful and of course Sarah is a valuable member who really enjoys helping her customers
Reply from KEENS Belfast
5 Stars! Thank you so much Carolyne!
Reply from KEENS Belfast
Diane, thank you so much! We have fantastic delivery team who are continually being praised by our customers.
Fantastic experience
Great company to deal with. Beautiful high quality furniture. Cathy was great to work with choosing the right sofa, and they were able to source me a sideboard that I had seen in a competitor retailer, but at a much more competitive price. Five stars all round.
18 March 2026
Reply from KEENS Belfast
Mark, thank you for the great review! We have a great range of Brands to choose from. We are so happy that you found the whole experience so good. Cathy will be delighted that she was helpful whilst choosing your items and we will look forward to your next visit!
Knowledge and friendly staff
Knowledge and friendly staff. Good communication and deliver when they say they will.
19 March 2026
Reply from KEENS Belfast
Kathryn, thank you we are delighted that you had a good experience with us here at KEENS, Belfast!
Amazing products and Quality Service throughout.
Absolutely delighted with our recent purchase from Keens. The staff are so informative and friendly. Delivery and assembly of our new sofa was seamless.
Can highly recommend this Contemporary Furniture Company and we will be back again soon .
18 March 2026
Reply from KEENS Belfast
Sheelagh, thank you for such great comments. We are so happy to hear that you enjoyed your recent experience a KEENS, Belfast! We look forward to your next visit
Great team of helpful and genuine people from start to finish
Lovely people from start to finish
God bless you all
19 March 2026
Reply from KEENS Belfast
Melanie, thank you for your kind words …lovely
Great furniture!
Great furniture!
Helpful, knowledgeable and friendly staff.
Delivery service excellent.
Well done Keens!
18 March 2026
Reply from KEENS Belfast
Helen, what a great review, thank you! We appreciate you taking the time to share your experience.
Wonderful as always
Wonderful as always! Very helpful staff, efficient and friendly service.
Great shopping experience.
18 March 2026
Reply from KEENS Belfast
Sandra, thank you so much for your kind words and continuing support we appreciate it
High quality, super stylish.
The product has been made to such a high standard, we’re delighted with our purchase. Fantastic finance options along with amazing options and deals! but the customer service has really been great. Our sofa was delayed slightly than initially first agreed but the staff have been very informative, courteous and friendly, from initial purchase right through to delivery. Couldn’t fault them.
13 March 2026
Reply from KEENS Belfast
Clare, thank you for your kind review and we are delighted to hear how happy you are with the quality of your product and the great finance options we over here at KEENS, Belfast. We appreciate your understanding of the slight delay and are please the team kept you informed and up to date. Thank you again for the kind words and we look forward to welcoming you back to the showroom.
Incredibly helpful staff with online…
Incredibly helpful staff with online purchasing, quick turn around from ordering to delivery. Exceptional delivery service with friendly staff who built the furniture and left everything incredibly tidy.Highly recommend!!
12 March 2026
Reply from KEENS Belfast
Eimear, thank you for your great feedback! We are delighted you found our team helpful and enjoyed the quick delivery. Our online team are exceptional and are continually praised by our customers which is fantastic! We really appreciate your recommendation!
My new. Mattress from Keens
Whole experience was very good from point of choosing mattress type , to delivery time and delivering the product.
12 March 2026
Reply from KEENS Belfast
Gerard, thank you for such a great recommendation we really appreciate! We have a great range of mattresses in-store and our team love helping our customers to choose the best option for them. Thank you and we look forward to your next visit to KEENS, Belfast.
A bit of discount can go along way to…
A bit of discount can go along way to customer satisfaction
10 March 2026
Reply from KEENS Belfast
Jim, we have great Brand Promotions available on all our ranges offering the best price possible for our valued customers and of course we have the added bonus of complimentary delivery and set up within all of Northern Ireland. Thank you for your review.
Great shop
Staff were very helpful and friendly. I found exactly what I was looking for a lovely dining table and chairs at a great price. First time in this shop and would highly recommend and will definitely be back.
10 March 2026
Reply from KEENS Belfast
Louise, thank you so much for such lovely words. We are delighted that you are pleased with your recent visit to KEENS, Belfast! We appreciate your recommendation and look forward to welcoming you back to the showroom in the future.
Staff in store were very helpful in…
Staff in store were very helpful in advising for correct sofa & recliner/riser armchair for my needs. Delivery men were also great, causing minimum fuss.
10 March 2026
Reply from KEENS Belfast
William, thank you so much for the kind words. We are delighted that you found our staff so helpful in advising you when choosing your new recliner/riser. It is important to be able to make an informed decision when making such an important purchase. Thank you
Excellent company to do online business…
Excellent company to do online business with
My order was sent within three days The product which was glass and fragile was securely packed and wrapped and arrived safely
9 March 2026
Reply from KEENS Belfast
Margaret, thank you for taking the time to review your recent purchase. Our online team take great care in ensuring the products our customers orders are protected for the delivery process. We are so happy to have such a great recommendation from you and look forward to your next online purchase!
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