Bought a new sofa for our living room. Very pleased with our service, in shop staff very helpful. Very accommodating with our delivery date as wanted to wait until living room was painted and new carp... See more
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Review summary
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We recently purchased a recliner chair from Keens Albertbridge Road. Denise served us and made the whole transaction so easy. She took time to assess our needs and had an excellent knowledge of availa... See more
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I would highly recommend Keens, Belfast. The furniture quality and choice was by far better than anywhere else. We were in so many furniture shops before Keens and could not find anything to our ta... See more
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I can highly recommend Keens . The staff in store were extremely helpful without being pushy, very knowledgable and friendly. Delivery was organised and prompt . I was away when sofas were delivered a... See more
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Company details
- #56 of 400 best companies in Home Furniture Shop
- #31 of 225 best companies in Bedroom furniture shop
- #13 of 53 best companies in Furniture Accessories
- #19 of 112 best companies in Living room shop
- #15 of 86 best companies in Mattress Shop
- #19 of 92 best companies in Sofa store
Written by the company
Welcome to KEENS Belfast - a proudly independent, family-run furniture store serving Northern Ireland since 1970. For over 50 years, we’ve been helping customers create homes they love - with quality furniture, personal service, and honest advice every step of the way. Located on Albertbridge Road, Belfast, KEENS Belfast has become one of Northern Irelands most established furniture destinations. Our three-floor showroom is home to an extensive range of living, dining and bedroom furniture, including leading brands such as Natuzzi, ercol, Parker Knoll, Calligaris, egoitaliano, Harrison Spinks and many more. Whether you’re furnishing your first home or refreshing a family space, we’re here to make the process enjoyable and stress-free. We offer quality sofas, dining sets, beds, and occasional furniture. Exclusive design collections and custom options Stylish home accessories, rugs, and lighting. Friendly, knowledgeable staff ready to help you find the perfect fit. We pride ourselves on curating timeless furniture that’s built to last - combining comfort, craftsmanship, and contemporary style. We are a family-run service: Honest, personal, and pressure-free advice. Expert guidance: Our experienced team will help you choose what’s right for your home and budget Trusted reputation: 50+ years of happy customers across Northern Ireland and beyond Delivery & assembly: Professional, careful, and reliable service every time. At KEENS Belfast, your experience means everything to us. If you’ve recently visited our showroom or made a purchase, please share your thoughts and help others discover us by leaving a Trustpilot review. Your feedback helps us continue delivering the quality and service we’re known for - and it helps new customers shop with confidence.
Contact info
186 Albertbridge Road, BT5 4GS, Belfast, United Kingdom
- 02890453310
- contactus@keensbelfast.com
- keensbelfast.com
4.9
Excellent
287 reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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The staff were very helpful
7 March 2026
Reply from KEENS Belfast
Tracy, thank you for your kind words we appreciate your lovely feedback.
Great store - superb range
Good understanding service - great products - would definitely recommend!
7 March 2026
Reply from KEENS Belfast
Rosemary, thank you so much that is so nice to hear and we appreciate your recommendation!
Really good customer service 🙏🏽
6 March 2026
Reply from KEENS Belfast
Clare, we are delighted with your kind words, thank you! We as a team at KEENS, Belfast really appreciate all our customers.
Competent and efficient
No issues. Polite,disposed of packing and made sure side board was functioning correctly
6 March 2026
Reply from KEENS Belfast
Richard, thank you for such a nice review. We are so pleased you are happy with the service from KEENS, Belfast.
Great all round customer service
Great delivery experience and the guys in the shop were helpful
3 March 2026
Reply from KEENS Belfast
Rebecca, thank you for the great comments we appreciate you taking the time to share your experience.
Reply from KEENS Belfast
Shamala, thank you that is fantastic and we hope to see you again soon!
Reply from KEENS Belfast
Great comments thank you Stanley!
Amazing all around
The whole experience while buying a sofa has been great. We went to the shop and few times before placing the final order and everyone was always so happy to help. When we placed the order the seller went over all the details and made sure that we had all the information needed, he was nice and engaging. It takes a while for delivery because its custom made but it arrive before the due date.
The delivery guys were fantastic! They protected the floors to make sure there wasn't any damage, assembled everything quickly and were genuinely nice. Would really recommend.
3 March 2026
Great quality items delivered to my…
Great quality items delivered to my door excellent 👌 Thank you
3 March 2026
The best furniture store in Belfast …
KEENS is an amazing store with beautiful furniture. The team were attentive and made the experience seamless. Special thanks to the delivery driver for being so helpful.
18 February 2026
Reply from KEENS Belfast
Jonny, thank you for such kind words. We could not be more pleased to hear that you had such a good experience with KEENS, Belfast!
Great service
25 February 2026
Reply from KEENS Belfast
5 Stars for great service! What more can we ask …thank you!
From the moment I arrived through the…
From the moment I arrived through the door until my delivery I found the whole experience totally professional.sales people were very helpful and delivery men were wonderful.i would recommend keens to anyone looking for quality furniture
25 February 2026
Reply from KEENS Belfast
Anne, when we receive a review that mentions all of our team in such a wonderful way it is just great! All of our team work so hard to ensure that the customer has the best experience from start to finish so thank you for the kind words and of course your recommendation it means a lot to us all.
Reply from KEENS Belfast
Stephen, thank you! Our team prides itself on helping our customers in their choices and our prices are always competitive.
Great service in store and the delivery…
Great service in store and the delivery team very also great. Lovely range of sofas for all types of customers.
24 February 2026
Reply from KEENS Belfast
Anne, it is lovely to hear that you enjoyed the service offered by all of our team! We have a huge range of sofas with something to suit everyone! Thank you for your kind words it means a lot to us at KEENS, Belfast
Old saying
Old saying, does exactly what it says in the tin comes into play.
Ordered our mattress for a great price. They told us 4-6 weeks delivery, arrived well inside thst time frame.
24 February 2026
Reply from KEENS Belfast
John, thank you! It is great to hear that you had a good experience with KEENS, Belfast.
Very pleasant
Very pleasant, helpful staff from start to finish. Good advice in store and installation was first class.
24 February 2026
Reply from KEENS Belfast
Gary, thank you for such a great review. We are so happy your experience was good from the start to the finish! Our showroom and delivery team love to help our customers.
First Class Experience
We’ve just received delivery of two beautiful Fama chairs , matching cushions and a zany palm tree. We are delighted with our purchases, not the first great pieces of furniture bought from Keens. We were very well looked after when choosing style and fabric by Amit who was hugely patient and gave excellent advice. Delivery was bang on the date advised, delivery guys were prompt efficient and extremely thoughtful. The whole process was a seamless pleasure and up the usual high standard we have always enjoyed from this store. Thank you, Keens !
17 February 2026
Reply from KEENS Belfast
Jenny, thank you for the lovely review. The Fama chairs you purchased are really something special …such a wonderful choice! It is great to hear that Amit and the delivery team made the process such a good experience. We appreciate you continued support and hope to see you again.
This was my first experience buying…
This was my first experience buying from Keen’s but can’t rate them highly enough. Their customer service from start to finish was amazing. Nothing was too much trouble. Even the delivery men kept in contact with me and took so much care and attention in my delivery. They have such a wide range of stock at good prices. They will definitely be my first port of call next time I am looking new furniture .
20 February 2026
Reply from KEENS Belfast
Katherine, what a great review…thank you! We are always delighted to have our customers share their experience and we will look forward to seeing you again when the time comes for your next purchase.
Excellent experianceGood value for money staff very helpful
Good value for money staff very helpful make every effort to find exactly what customer is looking for delivery staff very careful and make every effort to make as little upheaval as possible
20 February 2026
Reply from KEENS Belfast
Iris, thank you for the great review. The sales team at KEENS, Belfast love to help our customers choose their new furniture. Hope to see you in the showroom again.
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