Customer service was excellent (thanks Brian) from ordering to delivery. As a last minute purchase for a guest arriving in July I was so lucky the sofabed I ordered was in stock. The two guys who deli... See more
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Review summary
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Bought a new sofa for our living room. Very pleased with our service, in shop staff very helpful. Very accommodating with our delivery date as wanted to wait until living room was painted and new carp... See more
Company replied
We recently purchased a recliner chair from Keens Albertbridge Road. Denise served us and made the whole transaction so easy. She took time to assess our needs and had an excellent knowledge of availa... See more
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I would highly recommend Keens, Belfast. The furniture quality and choice was by far better than anywhere else. We were in so many furniture shops before Keens and could not find anything to our ta... See more
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Company details
- #56 of 399 best companies in Home Furniture Shop
- #31 of 226 best companies in Bedroom furniture shop
- #13 of 53 best companies in Furniture Accessories
- #19 of 112 best companies in Living room shop
- #15 of 86 best companies in Mattress Shop
- #19 of 92 best companies in Sofa store
Written by the company
Welcome to KEENS Belfast - a proudly independent, family-run furniture store serving Northern Ireland since 1970. For over 50 years, we’ve been helping customers create homes they love - with quality furniture, personal service, and honest advice every step of the way. Located on Albertbridge Road, Belfast, KEENS Belfast has become one of Northern Irelands most established furniture destinations. Our three-floor showroom is home to an extensive range of living, dining and bedroom furniture, including leading brands such as Natuzzi, ercol, Parker Knoll, Calligaris, egoitaliano, Harrison Spinks and many more. Whether you’re furnishing your first home or refreshing a family space, we’re here to make the process enjoyable and stress-free. We offer quality sofas, dining sets, beds, and occasional furniture. Exclusive design collections and custom options Stylish home accessories, rugs, and lighting. Friendly, knowledgeable staff ready to help you find the perfect fit. We pride ourselves on curating timeless furniture that’s built to last - combining comfort, craftsmanship, and contemporary style. We are a family-run service: Honest, personal, and pressure-free advice. Expert guidance: Our experienced team will help you choose what’s right for your home and budget Trusted reputation: 50+ years of happy customers across Northern Ireland and beyond Delivery & assembly: Professional, careful, and reliable service every time. At KEENS Belfast, your experience means everything to us. If you’ve recently visited our showroom or made a purchase, please share your thoughts and help others discover us by leaving a Trustpilot review. Your feedback helps us continue delivering the quality and service we’re known for - and it helps new customers shop with confidence.
Contact info
186 Albertbridge Road, BT5 4GS, Belfast, United Kingdom
- 02890453310
- contactus@keensbelfast.com
- keensbelfast.com
4.9
Excellent
287 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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One stop shop
We went to Keens to view a bed and came out with a table and chairs. The shop has a wonderful selection of amazing furniture and ornaments that you didn't know you needed until you see them.
The sale was easy: we liked the table and the swiveling chairs (very comfy), agreed the price and placed the order. The goods arrived within the arranged time frame and were delivered on time. Everything was unpacked and expertly assembled by Keens "guys" (pleasant and efficient), who also took away the cardboard boxes. All together a pleasant purchasing experience and we are very pleased with the look and quality our new furniture.
23 January 2026
Reply from KEENS Belfast
Hi David thank you for your kind review. We are so happy to hear that you had such a great experience with KEENS, Belfast. We hope you enjoy your new Smart table and chars …it is a great choice. We look forward to your next visit!
Love this place
Love this place, so much choice, furniture great quality and friendly staff.
Delivery men are great, polite and helpful.
16 January 2026
Reply from KEENS Belfast
Hi Geoff thank you so much for the great review. We are very lucky to have such a great team at KEENS, Belfast and are delighted when they are complimented by our valued customers!
Every thing when very smoothly
Every thing when very smoothly, delivery as scheduled, pleasant staff.
22 January 2026
Reply from KEENS Belfast
Jeremy, what a great review thank you! Enjoy your new chairs!
Excellent attentive service and quality…
Excellent attentive service and quality furniture
22 January 2026
Reply from KEENS Belfast
Ian and Nicola thank you for the lovely words we are very happy you had a good experience and look forward to your next visit!
Reply from KEENS Belfast
5 Stars …Fantastic! Thank you Paul
Great service from Keens
Always great service from Keens. From browsing to ordering and a great delivery service. 5 stars
21 January 2026
Reply from KEENS Belfast
Lesley thank you so much for the great review! It’s fantastic when customers take the time to share their experience …we really appreciate you doing so.
Staff very friendly and helpful
Staff very friendly and helpful. The two guys who delivered the furniture were absolutely fantastic
21 January 2026
Reply from KEENS Belfast
Susan thank you for the great review we have a wonderful team and it is lovely when customers take the time to highlight this!
Very helpful and plesant to deal with
15 January 2026
Reply from KEENS Belfast
Hi Amanda thank you so much for the kind words we appreciate you taking the time to review your recent visit to our showroom. We look forward to seeing you again!
Good Experience
Easy to order, good communication re delivery. No issues at all. Would highly recommend !
16 January 2026
Reply from KEENS Belfast
Louise thank you for your recent online order with KEENS, Belfast and thank you also for the great feedback!
Reply from KEENS Belfast
5 Stars! Excellent thank you so much!
We have been purchasing from Keens for…
We have been purchasing from Keens for a number of years. We had our corner sofa delivered this week and, as usual, the quality is outstanding. The customer service is exemplary, from the owners and the sales staff. Would highly recommend. Many rhanks to all the team.
15 January 2026
Reply from KEENS Belfast
Gareth thank you so much for your continued support! We are delighted you love your new corner sofa and you were happy with the service KEENS, Belfast delivered again! Your recommendation means a lot to us all!
Top class
Excellent experience in Keens.
Staff were very friendly and the service was amazing. 👌🏻
15 January 2026
Reply from KEENS Belfast
William thank you! We are so pleased you had an excellent experience and found the team friendly and helpful. Your kind words really mean a lot to us all at KEENS, Belfast!
This is the second time I’ve bought…
This is the second time I’ve bought diffusers from Keens. Coming to Manchester it was really well packaged and nothing was broken. Came in a really quick time too. Thanks you
12 January 2026
Reply from KEENS Belfast
Kath, thank you for the great comments. Our Sences difussers are really fabulous! Our online team are extremely careful when the package up to items for delivery. We appreciate your continued support of KEENS, Belfast!
Keens is amazing!
I love Keens - whatever you need for your home, Keens is a one-stop shop. It has everything! I love all the ranges they offer and they have something to suit every taste.
Paul is fantastic, nothing is too much trouble and he looks after every detail from start to finish.
I love looking round Keens and finding my next treasure!
14 January 2026
Reply from KEENS Belfast
Rachael, thank you for such a great review! It is wonderful to hear that you enjoy visiting KEENS, Belfast looking for your next great find! We have so much to choose from! Paul takes pride it helping our customers choose their items and will be delighted with your kind words!
great choice of furniture
great choice of furniture, speedy delivery and delivery guys are very courteous and helpful
14 January 2026
Reply from KEENS Belfast
George, thank you for the great review! We are so pleased you enjoyed your recent visit to KEENS, Belfast
Delivery guys courteous and very…
Delivery guys courteous and very helpful. Shop also kept us fully informed about Delivery.
13 January 2026
Reply from KEENS Belfast
Hilary, thank you for the great words. We are so happy to hear you had a great experience with KEENS, Belfast.
I always have a great experience…
I always have a great experience shopping with Keens. I recently got all new bedroom furniture from this store. The quality of the furniture exceeded my expectations—solid, well-made, and exactly as described. Ordering was easy, communication was clear, and delivery was on time. The customer service team was friendly and helpful, answering all my questions quickly. I’m really happy with my purchases and would definitely recommend this shop to anyone looking for stylish, high-quality furniture.
12 December 2025
Unprompted review
Reply from KEENS Belfast
Caroline, thank you so much for the great feedback! We are delighted that you are loving your new bedroom furniture. It is fantastic to hear that the experience with KEENS, Belfast from ordering to delivery went so smoothly. Our team will be happy to know they helped make the experience a good one.
Great service
Helpful and professional advice both in the shop and from the staff who delivered and built our new bed. We wouldn't have managed to buy it cheaper elsewhere, and we'd have missed out on excellent service.
13 January 2026
Reply from KEENS Belfast
Eddie, thank you for your kind words! We are delighted to hear that both our showroom sales team and delivery staff were able to help you throughout the process. We hope you enjoy your new bed and we will look forward to your next visit.
Exceptional service
Fantastic service. Staff were amazing and extremely helpful. I will definitely recommend this place to lots of people. Johnny, in particular, was brilliant.
13 January 2026
Reply from KEENS Belfast
Pearl, thank you for your kind words. We are delighted you had a great experience, and we will be sure to pass your praise on to Johnny. Thank you for the recommendations we really appreciate it.
Great quality furniture and fast…
Great quality furniture and fast delivery. Staff very helpful.
12 January 2026
Reply from KEENS Belfast
Joyce, thank you for such great feedback. We are delighted you were pleased with the quality, delivery speed, and the support from our team.
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