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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including fast response times and smooth user experience. However, some customers also noted issues with the website, specifically regarding slow download speeds on certain servers and difficulties with specific links. A few people also felt that customer service, while generally good, did not always provide clear explanations or proof when issues arose, leading to frustration.

What people talk about most

Customer service

Customers generally report positive experiences with customer service, highlighting their helpfulness and... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the company for delivering on its... See more

Response time

Consumers generally express satisfaction with the response times. Many reviewers highlight the swiftness of... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the support team for being... See more

Website

Clients share ambiguous opinions on the website. Many reviewers praise it as the best premium pass site... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used keep2share premium once or twice a year for 5 plus years. Only ever pay for 1 month subscription non-recurring. Never had a problem with them whatsoever. Never tried to rebill me or failed to del... See more

Company replied

Rated 5 out of 5 stars

Really solid service, Premium Max subscription works with tons of sites. What I like: • Fast download speed in USA • Huge videos collection with personal recommendations • Promo codes and... See more

Company replied

Rated 5 out of 5 stars

I love two things about this file sharing service 1) High download speeds Download accelerators are applied. This gives unbelievable download speeds.. 5 to 7 GB files are no problems. It take... See more

Company replied

Rated 5 out of 5 stars

K2S is a nice hosting solution to share your files. Although it might go a bit for the expensive site, it is well worth it. The customer support is great and the staff makes sure that your every i... See more

Company replied


Company details

  1. Cloud Computing Service

Written by the company

Your files and downloads are completely secured by our state of art encrypted system. Enjoy supersonic downloads from our cutting edge storage cloud. Plus, you can use download accelerators for even better experience. Your downloads start instantly. No more wasting time waiting for what you need!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

976 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

extremely fast solution

extremely fast Response .. clear instructions ..helpful instructions = fast solution .. in a very friendly tone

20 October 2024
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Bernhard!

We appreciate your positive feedback! It’s wonderful to hear you had a great experience with our product. Thanks for sharing!

Rated 5 out of 5 stars

Had a premium Account already a couple…

Had a premium Account already a couple of times no problems at all

9 October 2024
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Nedim! Thank you for the great review! We're happy to know you're satisfied with our product. Your support is greatly appreciated!

Rated 5 out of 5 stars

Higly recommended service and support !

As mentionned in a previous review, in the past (ie: 5 to 10 years , yes I have been using the service for a long time) although I made fair request the commercial answer wasn't so good...;
BUT for some time they have TOTALLY changed their commercial attitude and respond positively to fair request, but I am sure they would respond negatively to an unfair request ...which is fair ;-).
And always responses come within light speed hours.
Higly recommended service and support !

5 October 2024
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hi Christian!
We're delighted to know you enjoyed our product! Your positive feedback means the world to us. Thank you!

Rated 5 out of 5 stars

Cost consideration

Experience has taught me that purchasing items in US Dollars, is an expensive exercise due to the horrendous US Dollar/SA Rand exchange rate. My latest upgrade to premium pro was a surprise package, most welcome. This is due to an exchange rate favourable to me as declining interest rates are going to influence economic growth and falling exchange rates in our favour. Best to milk the system, while the good times roll on.

21 September 2024
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Gert! Thanks for the awesome review! We’re glad you’re satisfied with our product and appreciate your feedback.

Rated 5 out of 5 stars

Fantastic service

Fantastic service
all is perfect and a very faster support
A+++++++++++++

21 September 2024
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Gerry! Thank you so much for your kind words! We're thrilled to hear you had a great experience with our product. 😊

Rated 5 out of 5 stars

I used to use this company for years…

I used to use this company for years now. and when I needed a support their technical support were great and fast to solve my problems.
I recommend this company to everyone once you tried you will love it.

18 September 2024
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Mohamed! We're delighted to know you enjoyed our product! Your positive feedback means the world to us. Thank you!

Rated 5 out of 5 stars

1234f

Ver video gratis

14 September 2024
Unprompted review
Keep2Share logo

Reply from Keep2Share

Thanks for the fantastic review! We're so glad to hear that our product met your expectations. 🙌

Rated 5 out of 5 stars

Query on subscription

Hello Team K2S
From my part, it was the rapid and prompt response to my query regarding an issue of subscription.
The service i received was ethically professional which i expected from an international firm in the business of online file hosting service.
I wish that you continue the good work and be successful in this competitive field.
Kind regards
Elan

10 September 2024
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello elan! Thanks for the fantastic review! We're so glad to hear that our product met your expectations. 🙌

Rated 5 out of 5 stars

Great site for videos and films

Great site for videos and films. Any problems viewing and just a quick email to their support desk and within 30 minutes a resolution was provided.

11 September 2024
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Customer! Thank you for the great review! We're happy to know you're satisfied with our product. Your support is greatly appreciated!

Rated 1 out of 5 stars

Thieves

This website is only afloat because of piracy. They have found a niche where they can steal from the world without paying their due. Your time is up k2s.

12 September 2024
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Master! If you have found inappropriate content on the site, please use the complaint form. The form is located at the bottom of the file page: click the link "To report abuse or problem, please use this form"

Rated 5 out of 5 stars

Timely response and timely resolution of problems

After less than 1 h from my message request, they reply to my issue and comunicate that temporary uanvailable service was restored.
Great support to customers

10 September 2024
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Salvatore! Thank you for your wonderful review! We're so pleased to hear you enjoyed our product. 😊

Rated 5 out of 5 stars

Excellent job

Excellent job

8 September 2024
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Richard! Your positive feedback brightened our day! Thank you for sharing your great experience with us.

Rated 5 out of 5 stars

I love it so much these great

I love it so much these great

1 September 2024
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Gakosa! We’re thrilled you loved our product! Thanks so much for your kind words and support.

Rated 5 out of 5 stars

Great customer support.

The support representative gave a prompt response whenever I had questions and issues and also provided solutions.

Also compared to other similar file hosting services, K2S has better pricing and benefits to premium users.

27 August 2024
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello J.-K.! We’re thrilled you loved our product! Thanks so much for your kind words and support.

Rated 5 out of 5 stars

Great Customer Service

Great Customer Service. Problem identified and suggestions given. The filehost/manager is one of the best I've used. Keep2share is top notch. I would recommend it to anyone.

27 August 2024
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello James! Your positive feedback brightened our day! Thank you for sharing your great experience with us.

Rated 5 out of 5 stars

I find this service extremely valuable…

I find this service extremely valuable and convenient. Highly recommended

28 August 2024
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Alicia and Javier! We appreciate your positive feedback! It’s wonderful to hear you had a great experience with our product. Thanks for sharing!

Rated 5 out of 5 stars

K2S - An indispensable filehosting site

This filehosting/filesharing site is one of the best in the market. It offers thumbnail previews, a nice interface, a wide berth of content to choose from, and it just always seems to work. I've been using this site for several years, and in those years I can't think of a time when the site was down. Stable, dependable, and in my opinion very good value for money.

28 August 2024
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Nathan! Thank you for your positive review! We’re happy to hear our product made a great impression.

Rated 5 out of 5 stars

Customer Support Experience

I have always found Customer Support to be Responsive, Professional and Solutions-oriented. Pricing of product is fair. Quality is outstanding. Satisfied customer.

24 August 2024
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Anthony! We're delighted to know you enjoyed our product! Your positive feedback means the world to us. Thank you!

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