Ordered some toilet descalers, one of which was damaged by Evri ramming the parcel through the letterbox (I try to avoid using Evri as their service is terrible). I contacted customer services, and t... See more
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Company details
- #54 of 55 best companies in Cleaning products supplier
Written by the company
Biotech cleaning products that don't and won't cost the earth. Vegan, ocean-safe and cruelty free, MACK refills contain no toxic chemicals, instead harness the power of good bacteria to do the dirty work for us. Range of BioPod and BioFlask concentrate refills that reduce plastic pollution and unnecessary shipping of water. MACK believe the Sea word shouldn't be a dirty word, that's why we donate back to marine conservation organisation Sea Shepherd and ensure none of our products harm aquatic life. By using good bacteria to break down dirt, scum and limescale, no nasty chemicals are used in the process, making it safe for you, your pets and the environment. MACK are proud to be Carbon Neutral and made in the UK.
Contact info
MACK G1 G2 Romany Works Business Park, bh166jl, Poole, United Kingdom
- 01202 794831
- info@keepitmack.com
- keepitmack.com
Replied to 22% of negative reviews
Typically replies within 24 hours
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Much Better Experience This Time
I’ve previously used Mack and had a hit and miss experience with the products clogging my spray bottles.
However, I’m pleased to say I gave them another go and was really happy with the items I received this time around. I tried the degreaser and drain cleaner.
Degreaser did a great job breaking up the sticky bits in my kitchen and the drain cleaner unclogged my bathroom sink and shower, which had previously been draining very slowly.
I love the fact that the products are eco friendly and contain no nasties as well as being a great price point.

Reply from MACK
A brilliant brand with a fantastic…
A brilliant brand with a fantastic ethos! The products are brilliant too
Fabulous products
Fabulous products. Gifted as part of a collaboration. Great ethos and they work so well!
Amazing Products and team
The team were amazing, recommended products for me and I received my these quickly with no issues.
I love all of the products that I received and the fact that they're environmentally friendly.

Reply from MACK
An easy 5 star review….
An easy 5 star review….
* Fantastic biotech cleaning products (really works my toilets have never been so clean and lime scale free)
* Non toxic, gentle for pets and allergies.
* Cruelty free and ocean safe.
* Extremely good value for money.
* Easy to order and fast efficient delivery.
My personal favourite I can’t live without Ocean Potion and Not Guilty.

Reply from MACK
Great products:)
I have used quiet a few of the Mack products and found them all fab
I love the laundry sheets and found my washing smelt fabulous after using them
The dishwasher tablets were also great and I love the surface cleaner that comes in little sachets that melt in the water bottle
It’s safe for my two dogs also which is the most important for me

Reply from MACK
I have been using Ma a month…
I have been using Mack for over a month now and I have no complaints
It smells amazing it does the job!
I love that it is eco friendly as well and in found it really easy to use
They have so many instructions on their website as well very says to follow
The products themself clean really well I have no complaints at all! We have a brand new kitchen so it’s just generally cleaning that we use it for
Also used the floor cleaning and this stuff is amazing
Good prices as well

Reply from MACK
What fabulous products!
What fabulous products. Speedy delivery as well. I love that the products are all pet friendly too :-)

Reply from MACK
Mack
My first ever review as an 83 year old thanks to my daughter for sending me the cleaning things from MACK
They work ver well indeed and really like the fact that there is no impact on our planet.
I wish we had products like this year ago and will be recommending to all of my friends
Thankyou from
Jill

Reply from MACK
MACK very impressive
I recently bought a range of products from this company and had many questions. The customer service I received was amazing a great company to deal with.
The products were awesome and performed better than I expected. I have always tried to use ethical products but was never overly impressed with them.
I am always worried about what is being flushed down the loo and MACK To Rimfinity works better than anything I have tried.
Highly recommend these guys, professional and really fun to deal with.
Good on you MACK keep it up

Reply from MACK
Cannot dissolve rimfinity pods
I tried to dissolve the rimfinity pod ith warm water but it refuses to dissolve and is a solid chunk in the bottle. I can't use it to clean the toilet

Reply from MACK
Not fit for purpose
I bought the multipack of 12 items and a spray bottle. The 1st item I tried in the new bottle was the anti bac, this stayed in the bottom as tiny granules / sludge no matter how much it was shaken into the warm water. 2nd the water bottle didn’t spray, so completely useless. 3rd I diluted the glass cleaner in an old spray bottle that sprays brilliantly, sadly all the mirrors I cleaned were so smeary that I had clean again with another proper glass cleaner that does the job and is still good for the environment.
When I complained to MACK I was told that a new spray bottle was to be dispatched immediately…..3 weeks later no sign.
I have given up with this company’s products as compared to Method and Koh, they are not fit for purpose.

Reply from MACK
Great service
The communication from MACK was really good when I had a question and also when the order didn't go through the website quite right. They were very fast to respond. Delivery was within a few days once everything was sorted and I have been very please with what I have use so far.
I am just trying to get a bit more help regards adding a one-off to a subscription delivery order and have had to email again as so far I haven't had a answer, so hopefully they will be back to me soon. That's the only reason that I haven't been able to give 5 stars for them. Let's hope I can next time.
I have been using Mack for a while and…
I have been using Mack for a while and love the products ..the best eco friendly I have tried. Also love that they support sea Shepherd and are vegan cruelty free..until this week however I had no idea how brilliant their customer service is. I had a problem with delivery and they completely outshone my own floors with their handling of the problem...Thank you Mack!
WOW! what a good brand
They have really good products. Easy to dissolve, with a lovely smell and excellent cleaning power.
The company has very good customer support, they ship quickly and they have also a very good range of products especially to clean the toilet. Strongly suggested
Fast delivery and product works
Fast delivery and product works really well! Toilets are nice and clean and shiny. Will get another for the spare loo when that bottle of bleach has run out.
Variable quality
Some of the products are great (drain unblocker) others are poor (hard surface cleaner). For the price I don't think they offer good performance compared to other eco friendly brands.
I love everything about Mack
I love everything; the products, the ethos, the packaging.
Mack Rim Finity is a replacement for regular horrible Toilet cleaner. I had yet to find an eco alternative that cleaned as well - now I have. I put it one of my mum's old toilet cleaner squeezy bottles add water - done.
I love the fact the product is a good price and arrives as apod you then add to water.
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