KEH Camera Reviews 4,485

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 533 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent condition of the products, often finding them even better than described, and appreciate the fair pricing. Many highlight the quick delivery and careful packaging, ensuring items arrive safely and promptly. The overall purchasing process, from ordering to receiving the product, is consistently described as smooth and satisfying. However, some people were dissatisfied with the trade-in process, noting that initial quotes for their equipment were significantly reduced. A few other people also felt that product descriptions, particularly regarding included accessories like lens caps, were sometimes inaccurate or that the photos provided were not of the exact item received. There were also isolated instances of receiving incorrect items or products with unexpected damage.

What people talk about most

Product

Customers consistently note positive experiences with product quality and condition. Many reviewers report... See more

Quality

Users describe positive interactions with quality, frequently noting that products arrive in better condition... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast shipping times and... See more

Price

Customers generally express satisfaction with the pricing. Many reviewers found great deals, fair prices, and... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the ease of ordering and the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found KEH via a Google search for a particular camera. After using it for two days, I finally found a scratch on the bottom near the tripod mount. I am absolutely delighted with the t... See more

Rated 5 out of 5 stars

I got my order. They are very responsive when I contacted them prior to purchasing the camera and ended up buying it. I received my camera in a timely manner. I haven't had the chance to explore the c... See more

Rated 5 out of 5 stars

Everything I ordered is in perfect condition and even better than I expected! I didn’t see a shipping confirmation on the site, so had sent an email, in the meantime, my order was delivered. The compa... See more

Rated 5 out of 5 stars

Over all good experience. Shipping was a little slow but that was on FedEx not KEH. Product arrived in well packaged condition and so far works great. Already ordered another product from KEH.


Company details

  1. Camera shop
  2. Photography shop

Information provided by various external sources

At KEH we offer only the best selection of new and used cameras and camera equipment. Shop the latest in Canon, Sony, Olympus, and Nikon cameras.


Contact info

  • Highlands Parkway Southeast 4900, 30082, Smyrna, United States

  • keh.com

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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1-star

Replied to 29% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Recently

Recently, I made my first purchase from KEH. I am pleasantly quite pleased with how the whole transaction went.The product is in better condition than described and was delivered to me in a short time. I am a happy camper and will buy from KEH again.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Traded $4k of Fuji gear for $5K of Nikon gear!

I traded a lot of gear towards a new system. I received more money after the evaluation than the estimate originally projected. I took advantage of the trade-in bonus and put that toward a higher end lens.

The body and lens I bought was in much better condition than I had thought. All around great experience which is nice when you're dealing with thousands of dollars of gear on both sides of the transaction.

To anyone reading this: Save your boxes! You'll typically get more on trade and those of us that buy feel better knowing if someone cared enough to save the original box then they most likely took care of their gear.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Again KEH ships quickly and the product…

Again KEH ships quickly and the product is as it was advertised. No disappointment with KEH. Thank you for doing business the "old fashion way" - with integrity and trust and providing a good quality product that is honestly represented.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

‘Like New -’ lens was perfect, early, and a deal!

I ordered a camera lens rated as ‘Like New minus’ for a price a little over half of what it was new. It was shipped quickly and arrived two days earlier than originally estimated. It was very well protected and was undamaged in shipping. It looks ‘Like New’ to me. It functions perfectly and has totally clear optics. I am very happy with everything about this purchase!

8 April 2026
Unprompted review
Rated 4 out of 5 stars

The lens I bought arrived in like new…

The lens I bought arrived in like new condition and the price was right. The only reason why I dropped a star from this review was although I continued to receive adds from KEH, I did not get any update about when my package would arrive, or any way to check on it.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Beyond Excellent

I recently purchased a camera body with a couple attachments from KEH in excellent condition. True to their word, it is indeed in excellent condition, especially for a camera made in 1974. Mechanisms like the bellows and levers work just fine and it only shows a minor amount of use from previous owners. I will be purchasing from KEH again in the future as I continue to build my dream camera.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Even better than described!

I am so impressed with my experience. Ordering was easy, but better than that was the shipping and product! I can’t believe how nice the camera is - even better quality than described. I was so pleasantly surprised at how new it looked and shipping was super fast. I haven’t developed any film yet, but I did load a roll and snapped a couple shots and it seems to be fully functioning. What sold me is their superior guarantee - knowing this camera is backed by a 180 day warranty gives me peace of mind they believe in their refurbished products and it will last me a long time. I am just a normal person, no experience in photography at all, who wanted something nostalgic to use to capture our son’s childhood. This website made ordering and searching easy. I will definitely shop here again.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

KEH is my long-term go-to for all things photo

The KEH team is helpful, fair, and knows so much about every piece of photographic equipment and accessory imaginable. Got into a whole slew of new gear at a great value. It was a pleasure... and sense we will be doing business for years to come.

Only caveat, the in-store experience is more camera bar than a browse-and-buy, so it is helpful to have a good general idea of what you are looking for when you arrive.

29 March 2026
Unprompted review
Rated 5 out of 5 stars

Finally a trust worthy place

Finally a trust worthy place. Absolutely the best prices I've seen so far with great buying product. Love what I received in perfect condition. Received it quickly and im diffently staying with KEH. on ordering accessories for my vintage Canon AE1 program camera. Thank your people for me for the perfect experience I received.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

KEH is the place to go

I sent equipment for sale to KEH.

Unfortunately there was a glitch in the transfer of money, which has since been resolved.

KEH Customer Service was on it and stayed engaged until the issue was satisfactorily resolved.

I have bought and now sold through KEH and will continue to do so in the future.

They are highly recommended.

2 April 2026
Unprompted review
KEH Camera logo

Reply from KEH Camera

We’re very sorry for the frustration this experience has caused and appreciate you bringing it to our attention.

This is a known issue currently impacting some of payouts through our payment partner, Dash Solutions, and our teams are actively working with them to resolve it as quickly as possible. While this delay is not representative of our normal process, we understand how concerning it is when payment does not arrive as expected.

Please rest assured that KEH has not taken your equipment without intent to pay, and we want to make this right. To help us resolve your payment as quickly as possible, we ask that you email our Customer Service team directly at customerservice@keh.com with your quote number. This will allow us to review your specific case and ensure your payment is completed.

We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve this matter.

— KEH Camera

Rated 3 out of 5 stars

OK online, Needs work for In-Person transactions

KEH usually provides fair prices for a business of their kind - their online quote system is good, and the shipping label-send your gear-get money is pretty fast. My problem is with the in-person sales when they have an event. The wait is long, the system inflexible. For example, there was a local event today, hosted at a local camera store. "Do you have an appointment" was a question I heard the KEH reps ask, and at each question, the customer said "I didn't know anything about an appointment (KEH, maybe one or more of your marketing emails neglected to mention appointments?) I waited about an hour to get my kit reviewed - I'm half-way between SLR and Mirrorless, and was considering selling my new-ish R5 and upgrading that, plus finally ridding myself of my old EF mount L-Lenses and upgrading to the newer glass. Maybe 10 pieces total. I had planned on flipping the money in-store (there is a +10% bonus$) but KEH couldn't give me individual prices, so therefore, I couldn't make a decision about which pieces to keep and which to sell. Additionally, they deduct for not having a charger (Ummm, a charger is always extra when you BUY from KEH i think, so you're cutting that one both ways guys?), and unfortunately for me, I forgot the battery doors for when the motor drive/batter pack isn't in use. Anyway, it was about a 2 hr ordeal; I didn't sell, plus the local camera store didn't get my business, so when I finally buy, it might not be from them :( The KEH guys were great, so this isn't a complaint about them, but mostly process, policy and inflexibility.

4 April 2026
Unprompted review
KEH Camera logo

Reply from KEH Camera

Hi Fred,

Thank you for sharing such detailed feedback.

We’re glad to hear our online quote and mail‑in process has worked well for you, and we’re sorry your in‑person event experience was frustrating. While we’re happy our team treated you well, we agree this comes down to process and communication, and your comments have been shared internally to help us improve how our events are run and promoted.

We appreciate you taking the time to let us know where we fell short and hope we’ll have another chance to offer a smoother experience.

KEH Camera

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