KEH Camera Reviews 4,485

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 533 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent condition of the products, often finding them even better than described, and appreciate the fair pricing. Many highlight the quick delivery and careful packaging, ensuring items arrive safely and promptly. The overall purchasing process, from ordering to receiving the product, is consistently described as smooth and satisfying. However, some people were dissatisfied with the trade-in process, noting that initial quotes for their equipment were significantly reduced. A few other people also felt that product descriptions, particularly regarding included accessories like lens caps, were sometimes inaccurate or that the photos provided were not of the exact item received. There were also isolated instances of receiving incorrect items or products with unexpected damage.

What people talk about most

Product

Customers consistently note positive experiences with product quality and condition. Many reviewers report... See more

Quality

Users describe positive interactions with quality, frequently noting that products arrive in better condition... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast shipping times and... See more

Price

Customers generally express satisfaction with the pricing. Many reviewers found great deals, fair prices, and... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the ease of ordering and the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found KEH via a Google search for a particular camera. After using it for two days, I finally found a scratch on the bottom near the tripod mount. I am absolutely delighted with the t... See more

Rated 5 out of 5 stars

I got my order. They are very responsive when I contacted them prior to purchasing the camera and ended up buying it. I received my camera in a timely manner. I haven't had the chance to explore the c... See more

Rated 5 out of 5 stars

Everything I ordered is in perfect condition and even better than I expected! I didn’t see a shipping confirmation on the site, so had sent an email, in the meantime, my order was delivered. The compa... See more

Rated 5 out of 5 stars

Over all good experience. Shipping was a little slow but that was on FedEx not KEH. Product arrived in well packaged condition and so far works great. Already ordered another product from KEH.


Company details

  1. Camera shop
  2. Photography shop

Information provided by various external sources

At KEH we offer only the best selection of new and used cameras and camera equipment. Shop the latest in Canon, Sony, Olympus, and Nikon cameras.


Contact info

  • Highlands Parkway Southeast 4900, 30082, Smyrna, United States

  • keh.com

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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1-star

Replied to 29% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very nice D300

The D300 was exactly as presented. Perfect condition, looked brand new with so sugns of wear. I will be ordering lenses soon, great experience!

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Great price and fast shipping

Great price on the lens I bought, and the shipping was fast. The lens arrived well packed for shipping and was in better condition than I expected from their description. I will be buying from KEH again.

22 March 2026
Unprompted review
Rated 5 out of 5 stars

Stumbled into KEH online

Stumbled into KEH online. I feel they are reputable. I’ve ordered a few items and have had no problems at all. They ensure you can track the item and they get it to you asap! Highly recommend!

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Shipping & Quality Top tier!!!

I was amazed on how fast the shipping was?! Also the lens I ordered was the cheaper one out of the selection so I was expecting a very loved lens lol but to my surprise it was in great condition! Highly recommend!! I’ll definitely be buying here again! Thanks keh cameras!

6 March 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a lens hood for an older…

I ordered a lens hood for an older camera. This was the only place I could find that had the one that actually came with the camera when new.
I opted for regular shipping because even the upgraded shipping didn't guarantee I'd get it before I needed it but KEH shipped promptly and I received it two days before I needed it.
Thanks KEH Camera.

15 March 2026
Unprompted review
Rated 5 out of 5 stars

Fast and perfext

Not only did my package arrive well before the delivery date but the packaging was done so well there was little to no chance of it being damaged. I will continue to use KEH for everything

24 March 2026
Unprompted review
Rated 5 out of 5 stars

As always..

As always... the item was just as described. Works great and arrived quickly and well packed.

28 March 2026
Unprompted review
Rated 3 out of 5 stars

Purchase was easy, but problem after

The "link new" monopod I purchase was missing a vital safety strap when using. Although KEH sent me a strap to replace the one that didn't come with the order, it appears just to be a carrying case strap and not the one needed. After explaining the scenario, and showing this strap on the product shown on the website, I told them I just wanted to send it back, and the person issues a RMA, but said I will be charges $9.95 for returning the product (which was NOT my fault) and was missing a vital part for keeping the monopod from tipping Not sure if I will deal with KEH going forward or just go with the other guys

20 March 2026
Unprompted review
KEH Camera logo

Reply from KEH Camera

Hi Rick,

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.

The monopod you purchased was listed as LN‑ (Like New Minus). Only items graded New or LN are guaranteed to include all original manufacturer (OEM) accessories, unless otherwise specifically noted next to the grade on the product page. LN‑ items may be missing non-essential accessories, which is reflected in the pricing and condition description.

We double checked with our QC team to advise and the they determined the strap is considered an accessory. As a courtesy, we did send a replacement strap that we had available once you contacted us. We apologize that it did not work out. However, when you decided to return the item, the return was processed in accordance with our standard return policy, including the applicable return shipping fee.

We truly appreciate your feedback, as it helps us continue to improve communication and customer experience.

KEH Camera

Rated 5 out of 5 stars

My Trusted Pre-Owned Photo Gear Experts

I have received my order in excellent condition, shipped and delivered eith no issues and promptly. My preferred pre-owned photo gear store. If product is available or in excellent plus rating as by the skilled expert staff at KEH.

Tbanks again!

22 March 2026
Unprompted review
Rated 5 out of 5 stars

10000% recommend ordering from KEH

I ordered a film camera when mine broke a few days before a wedding and it arrived in fantastic condition along with the lens and the shipping was super fast. I couldn’t be happier to have found KEH!

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Keh.com is a straight forward site

Keh.com is a straight forward site, simple to understand and very generous. The camera I got is a Sony A6000, it is in wonderful condition and has no problems whatsoever. I got a great deal on it, and it shipped as expected, on time and no damages. 10/10 recommend

19 March 2026
Unprompted review

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