KEH Camera Reviews 4,485

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 533 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent condition of the products, often finding them even better than described, and appreciate the fair pricing. Many highlight the quick delivery and careful packaging, ensuring items arrive safely and promptly. The overall purchasing process, from ordering to receiving the product, is consistently described as smooth and satisfying. However, some people were dissatisfied with the trade-in process, noting that initial quotes for their equipment were significantly reduced. A few other people also felt that product descriptions, particularly regarding included accessories like lens caps, were sometimes inaccurate or that the photos provided were not of the exact item received. There were also isolated instances of receiving incorrect items or products with unexpected damage.

What people talk about most

Product

Customers consistently note positive experiences with product quality and condition. Many reviewers report... See more

Quality

Users describe positive interactions with quality, frequently noting that products arrive in better condition... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast shipping times and... See more

Price

Customers generally express satisfaction with the pricing. Many reviewers found great deals, fair prices, and... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the ease of ordering and the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found KEH via a Google search for a particular camera. After using it for two days, I finally found a scratch on the bottom near the tripod mount. I am absolutely delighted with the t... See more

Rated 5 out of 5 stars

I got my order. They are very responsive when I contacted them prior to purchasing the camera and ended up buying it. I received my camera in a timely manner. I haven't had the chance to explore the c... See more

Rated 5 out of 5 stars

Everything I ordered is in perfect condition and even better than I expected! I didn’t see a shipping confirmation on the site, so had sent an email, in the meantime, my order was delivered. The compa... See more

Rated 5 out of 5 stars

Over all good experience. Shipping was a little slow but that was on FedEx not KEH. Product arrived in well packaged condition and so far works great. Already ordered another product from KEH.


Company details

  1. Camera shop
  2. Photography shop

Information provided by various external sources

At KEH we offer only the best selection of new and used cameras and camera equipment. Shop the latest in Canon, Sony, Olympus, and Nikon cameras.


Contact info

  • Highlands Parkway Southeast 4900, 30082, Smyrna, United States

  • keh.com

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 29% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I did receive the lens I ordered

I did receive the lens I ordered, however it did not work properly. I did take it to my local camera shop and they can fix it. I did receive a partial refund for the price I paid you for the lens. I appreciate the great customer service.

17 March 2026
Unprompted review
Rated 1 out of 5 stars

No Payment Received

Sold a Pentax 17 to KEH Camera. Their payment processing service was unable to complete the transaction. I packaged and sent them my device, and they were unable to pay me for the device I sold to them. I am unable to receive the device back since they consider the process finalized.

Disappointing experience with their service. They shouldn't offer to purchase equipment if they are unable to reliably process payments digitally. They confirmed they received my equipment and won't payout. A loss on both ends.

23 March 2026
Unprompted review
KEH Camera logo

Reply from KEH Camera

We’re very sorry to hear about your experience. Please share your quote number with us or reach out to customerservice@keh.com so we can follow up directly and assist you further.

There can occasionally be system-related issues with payment processing, but we do have alternative solutions to help complete payouts in these situations. We’d really like the opportunity to look into this and make it right.

Rated 5 out of 5 stars

really fast shipping and great cameras

really fast shipping and great cameras! I ordered 3 film cameras and am really impressed with how great they are for the price. Truly can't beat the price! I will be ordering more from keh

22 March 2026
Unprompted review
Rated 1 out of 5 stars

Pristine Equipment and Low Ball Offer

I sent in a lot of equipment in pristine condition along with all the manuals and additional discs, anything that originally came with the equipment. The quote they gave me initially was a little over $500.00 which isn't much but ok. Well even though they listed the equipment in excellent plus condition the final offer was $75. Absolutely a sham of an offer!

19 March 2026
Unprompted review
KEH Camera logo

Reply from KEH Camera

Thank you for your feedback. We’re sorry to hear about your experience.

Initial quotes are estimates based on submitted details, and final offers are determined after a full inspection, which can sometimes affect the value. We understand how frustrating this can be and would be happy to review your case further.

Please reach out to our support team at customerservice@keh.com so we can take a closer look and provide more clarity.

KEH Camera

Rated 5 out of 5 stars

What else could you ask for?

I found KEH via a Google search for a particular camera. After using it for two days, I finally found a scratch on the bottom near the tripod mount.

I am absolutely delighted with the transaction.

A definite RECOMMEND for photo equipment.

Good people.

Fair price.
Blistering fast shipping. (I sprung for the upgrade; $5.)
Beautiful product.
180-day warranty.

What else could you ask for?

8 March 2026
Unprompted review
Rated 5 out of 5 stars

Product As Described

The product and condition was very accurately described. Shipping was fast, albeit I paid for 2nd day Air and it showed up 4 days later. For me, 99.5% of the time, the gear is spot with its description and shipping too.

17 March 2026
Unprompted review
Rated 1 out of 5 stars

They sent me the wrong lense then…

They sent me the wrong lense then failed to notify me when the correct lense! This incident cost me $550 they have been holding my funds for 14 days!

3 March 2026
Unprompted review
KEH Camera logo

Reply from KEH Camera

Hi Zach,

I’m very sorry to hear about your experience and understand how frustrating this situation has been.

I do see that an RMA was set up on the 9th, the return shipment was received on Friday the 13th, and the refund was processed the following Monday on the 16th. Depending on your payment method, it may take up to 10 business days for the funds to post back to your original form of payment.

We understand the inconvenience this has caused and appreciate your patience while the refund completes processing. Please don’t hesitate to reach out if you have any further questions.

Best,
Nadia

Rated 5 out of 5 stars

purchased a NIKON 7500 and 2 NIKON…

purchased a NIKON 7500 and 2 NIKON 18-300 3.5-5.6 lenses. all are great condition and work perfectly. the order was delivered quickly. thank you, always great doing business with KEH.

11 March 2026
Unprompted review

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