KEH Camera Reviews 4,485

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 533 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent condition of the products, often finding them even better than described, and appreciate the fair pricing. Many highlight the quick delivery and careful packaging, ensuring items arrive safely and promptly. The overall purchasing process, from ordering to receiving the product, is consistently described as smooth and satisfying. However, some people were dissatisfied with the trade-in process, noting that initial quotes for their equipment were significantly reduced. A few other people also felt that product descriptions, particularly regarding included accessories like lens caps, were sometimes inaccurate or that the photos provided were not of the exact item received. There were also isolated instances of receiving incorrect items or products with unexpected damage.

What people talk about most

Product

Customers consistently note positive experiences with product quality and condition. Many reviewers report... See more

Quality

Users describe positive interactions with quality, frequently noting that products arrive in better condition... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast shipping times and... See more

Price

Customers generally express satisfaction with the pricing. Many reviewers found great deals, fair prices, and... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the ease of ordering and the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found KEH via a Google search for a particular camera. After using it for two days, I finally found a scratch on the bottom near the tripod mount. I am absolutely delighted with the t... See more

Rated 5 out of 5 stars

I got my order. They are very responsive when I contacted them prior to purchasing the camera and ended up buying it. I received my camera in a timely manner. I haven't had the chance to explore the c... See more

Rated 5 out of 5 stars

Everything I ordered is in perfect condition and even better than I expected! I didn’t see a shipping confirmation on the site, so had sent an email, in the meantime, my order was delivered. The compa... See more

Rated 5 out of 5 stars

Over all good experience. Shipping was a little slow but that was on FedEx not KEH. Product arrived in well packaged condition and so far works great. Already ordered another product from KEH.


Company details

  1. Camera shop
  2. Photography shop

Information provided by various external sources

At KEH we offer only the best selection of new and used cameras and camera equipment. Shop the latest in Canon, Sony, Olympus, and Nikon cameras.


Contact info

  • Highlands Parkway Southeast 4900, 30082, Smyrna, United States

  • keh.com

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 28% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great first experience

This was my first time purchasing from KEH. I purchased a lens with caps, the corresponding hood and a filter.

Interestingly KEH offered a package with caps, case and hood, but not one with caps and hood, no case. All items are in terrific condition and I'm very happy with the condition of the items that I received. I was a little disappointed that the end cap was a third party cap rather than a brand matched cap. It might be useful to indicate this in the product listing.

I found that while there are good number of photos for the item in the product listing, they are of uncertain value because they are not of the item that will be received. While the risk is low for top condition categories, for the poorer condition items there is a difference between a little wear and tear vs. a ding from a drop.

For now, I've given KEH the benefit of the doubt as it seems that they make up for these shortcomings by being very conservative in their grading process.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

I’ve purchased used equipment from KEH before

I’ve purchased used equipment from KEH before, most recently around 2001, (two lenses and a prism viewfinder for my 1974 Mamiya C330).

As before, the price for the Nikon zoom lens I just bought, in essentially new condition, was less than half the price of a new lens from Nikon itself.

While the shipping notices varied somewhat, delivery was made on the day originally promised.

All in all, a pleasant experience for a very fair price.

25 February 2026
Unprompted review
Rated 4 out of 5 stars

Good selection of camera gear

Good selection of camera gear, My Nikon teleconverter arrived packed well but the box taping was torn. Too bad KEH lowered the price of all their Nikon teleconverters by $20, 2 days after I received it. Then MPB finally had some in stock for $40 less.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

This was my second purchase with KEH Camera and once again, I am very satisfied with my order. Fast shipping and safe packaging. Will always be my go-to for buying camera equipment. Highly recommend!

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Great Trade-In and Purchase Experience

This has been a really GREAT first experience with KEH.

I sent them my camera equipment that I wanted to trade. They evaluated it, gave me a price of what they were willing to give me for my gear, and I put that toward my new lens. It was that easy, and I got a lens that I wanted for a lot less output than buying it outright.

Their communication is the best around, by far. They answered all of my questions in a VERY timely manner, and gave clear answers that I could understand.

I could not ask for a better experience.

Thanks KEH for a great trade-in and purchase.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Everything I ordered is in perfect…

Everything I ordered is in perfect condition and even better than I expected! I didn’t see a shipping confirmation on the site, so had sent an email, in the meantime, my order was delivered. The company was very quick in checking my order and emailing they could see my package and delivery. I feel extremely comfortable ordering with this company in the future again! I would definitely recommend KEH for any of your needs. Love KEH!

23 February 2026
Unprompted review
Rated 5 out of 5 stars

I've been a customer for years because…

I've been a customer for years because their customer service is always great. The price I got on these triggers was fantastic , everywhere else was selling them for a lot more. Shipping was also very fast. I'll keep doing business at KEH

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Great reliable company!!

I ordered and received A Nikon 18-105 3.5-5.6 VR lens for my Nikon D7500. As with everything I've purchased from KEH Camera, My lens arrived well packaged and in perfect shape. The lens looks a functions just as KEH described. And that's why I continue to purchase used camera gear from KEH. They're reliable, they keep a great inventory, and their prices are very reasonable. I'm a happy customer!!

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Order received very quickly

Order received very quickly. While there were other batteries available for my camara this was the only one that matched the original ones I had.
Thank You

16 February 2026
Unprompted review

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