KEH Camera Reviews 4,485

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 533 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent condition of the products, often finding them even better than described, and appreciate the fair pricing. Many highlight the quick delivery and careful packaging, ensuring items arrive safely and promptly. The overall purchasing process, from ordering to receiving the product, is consistently described as smooth and satisfying. However, some people were dissatisfied with the trade-in process, noting that initial quotes for their equipment were significantly reduced. A few other people also felt that product descriptions, particularly regarding included accessories like lens caps, were sometimes inaccurate or that the photos provided were not of the exact item received. There were also isolated instances of receiving incorrect items or products with unexpected damage.

What people talk about most

Product

Customers consistently note positive experiences with product quality and condition. Many reviewers report... See more

Quality

Users describe positive interactions with quality, frequently noting that products arrive in better condition... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast shipping times and... See more

Price

Customers generally express satisfaction with the pricing. Many reviewers found great deals, fair prices, and... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the ease of ordering and the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found KEH via a Google search for a particular camera. After using it for two days, I finally found a scratch on the bottom near the tripod mount. I am absolutely delighted with the t... See more

Rated 5 out of 5 stars

I got my order. They are very responsive when I contacted them prior to purchasing the camera and ended up buying it. I received my camera in a timely manner. I haven't had the chance to explore the c... See more

Rated 5 out of 5 stars

Everything I ordered is in perfect condition and even better than I expected! I didn’t see a shipping confirmation on the site, so had sent an email, in the meantime, my order was delivered. The compa... See more

Rated 5 out of 5 stars

Over all good experience. Shipping was a little slow but that was on FedEx not KEH. Product arrived in well packaged condition and so far works great. Already ordered another product from KEH.


Company details

  1. Camera shop
  2. Photography shop

Information provided by various external sources

At KEH we offer only the best selection of new and used cameras and camera equipment. Shop the latest in Canon, Sony, Olympus, and Nikon cameras.


Contact info

  • Highlands Parkway Southeast 4900, 30082, Smyrna, United States

  • keh.com

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 28% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent used camera from KEH

I bought a used camera from KEH at a reasonable price.
The camera was in excellent condition. It would be difficult to tell it was a used camera. Service was also extremely good. The camera was shipped the next day and carefully packaged to prevent damage during shipping. I am very pleased with the price, product and service I received from KEH.

5 February 2026
Unprompted review
Rated 4 out of 5 stars

Generally good

Item was as described and arrived promptly. Only problem was that the battery charger was the wrong charger. They replaced the charger promptly,, but this did make the camera initially unusable.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

KEH has a wide selection of products at good prices. Very often there are multiple identical items that are rated by wear condition. The condition dictates the price. I purchased a high end brand name lense at a better than fair price that had a rating of "Like New Minus". That is exactly what I got. In fact it appears brand new. I am very pleased with my purchase and will continue to do business with KEH. I would recommend this site to anyone looking for a great deal on photography equipment.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Search, Sorting, Condition, Pricing...100% Accurate

I love the search and sorting capabilities of KEH. I was looking for a specific kind of lens and being able to search the right mount, the right focal lengths and the right price was great. The description was very accurate. I opted for a lens marked "Excellent," and it was exactly that. Just the smallest signs of a precious owner but the lens works exactly as it should. 10/10

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Over all good experience

Over all good experience. Shipping was a little slow but that was on FedEx not KEH. Product arrived in well packaged condition and so far works great. Already ordered another product from KEH.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Lens Arrived Safe And Sound

When my lens arrived, I discovered it had been well packed to survive any kind of shipping mishap; and KEH's description of the lens I was accurate.

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Nothng infuriates a customer more....

I have no idea how this company can get a 4 or 5 star rating when they quote high to get you to send your camera equipment to them and then significantly adjust the offer well below the quoted price. They must filter out all the negative reviews! They lowered my quote by over 20% which is a no-go for me and really gets me going. No customer is going to stand for this. Stay away with used equipment or you'll get scammed like I did

5 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look