KEH Camera Reviews 4,485

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 533 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent condition of the products, often finding them even better than described, and appreciate the fair pricing. Many highlight the quick delivery and careful packaging, ensuring items arrive safely and promptly. The overall purchasing process, from ordering to receiving the product, is consistently described as smooth and satisfying. However, some people were dissatisfied with the trade-in process, noting that initial quotes for their equipment were significantly reduced. A few other people also felt that product descriptions, particularly regarding included accessories like lens caps, were sometimes inaccurate or that the photos provided were not of the exact item received. There were also isolated instances of receiving incorrect items or products with unexpected damage.

What people talk about most

Product

Customers consistently note positive experiences with product quality and condition. Many reviewers report... See more

Quality

Users describe positive interactions with quality, frequently noting that products arrive in better condition... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast shipping times and... See more

Price

Customers generally express satisfaction with the pricing. Many reviewers found great deals, fair prices, and... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the ease of ordering and the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found KEH via a Google search for a particular camera. After using it for two days, I finally found a scratch on the bottom near the tripod mount. I am absolutely delighted with the t... See more

Rated 5 out of 5 stars

I got my order. They are very responsive when I contacted them prior to purchasing the camera and ended up buying it. I received my camera in a timely manner. I haven't had the chance to explore the c... See more

Rated 5 out of 5 stars

Everything I ordered is in perfect condition and even better than I expected! I didn’t see a shipping confirmation on the site, so had sent an email, in the meantime, my order was delivered. The compa... See more

Rated 5 out of 5 stars

Over all good experience. Shipping was a little slow but that was on FedEx not KEH. Product arrived in well packaged condition and so far works great. Already ordered another product from KEH.


Company details

  1. Camera shop
  2. Photography shop

Information provided by various external sources

At KEH we offer only the best selection of new and used cameras and camera equipment. Shop the latest in Canon, Sony, Olympus, and Nikon cameras.


Contact info

  • Highlands Parkway Southeast 4900, 30082, Smyrna, United States

  • keh.com

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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1-star

Replied to 28% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Always a good experience

Always a good experience. Quickly ship orders and if there is an issue KEH quickly resolves it. In my many orders only ever had 1 issue and KEH fixed it within a day. Will continue to buy from KEH as it is a great value for the items!!

2 February 2026
Unprompted review
Rated 3 out of 5 stars

i had no problem buying a D7200 and…

i had no problem buying a D7200 and the camera arrived the next day and is in perfect condition . however the shutter count was 82000 . that doesn't quite fit the excellent plus rating . so the question is when the shutter fails how difficult is it to replace or fix

28 January 2026
Unprompted review
Rated 5 out of 5 stars

KEH a big win as always!!

KEH a big win as always. Bought a Like (-) Leica CL (Type 7323) Mirrorless Camera, Black Anodized {24MP} 19301
With Battery & Charger and Leica 18mm f/2.8 Elmarit-TL ASPH. APS-C Lens for Leica L-Mount, Black {E39} 11088
With Caps, Case. Unless you get out a magnifying glass would think they were NEW. I have only taking out 100 shots with the setup but works perfectly. As a note this is my 2nd go round with the CL that I bought new at Christmas 2017. I recently bought a Leica Q3 which for me is not nearly as much fun to shoot with, maybe have to sell it, who knows. KEH team members are the BEST !!

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Extremely satisfied with keh

Was looking to upgrade from an older out dated camera and went to keh. There selection was awesome and it was quick and simple to pick and chose what I liked, there rating system is pretty easy to use and the price was better than other resellers I looked at. Package was delivered in a normal box with loads of the big bubble wrap inside for protection. Everything was is the condition they stated. Definitely will be returning and will recommend.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

KEH is a name I trust

KEH is a name I trust. Great Photography gear that is rated well. Excellent condition means Excellent condition, and Bargain is often quite decent too. Huge selection and well-packaged items. I've never been disappointed.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

I was skeptical at first

I was skeptical at first - but after doing some research I decided to go with KEH. So pleased I did. Amazing quality, fair pricing, ACCURATE DESCRIPTION, & fast shipping (Tip: Don't pay extra for expedited shipping - my 'standard shipping' lens was to me in less than a week). Great experience. These guys are indeed legit!

16 January 2026
Unprompted review
Rated 1 out of 5 stars

Bad quality for nearly full price.

I purchased a camera and a lens, the buttons stuck even though I purchased the excellent plus quality.. they sent me a bargain quality. I messaged customer service and their emails went to my junk mail, and I missed my 21 day return window. I’ve still been trying to reach out and they keep refusing to return my email. The original message I got was so cold too and completely uncaring. I also sold my old gear to them and they completely low balled me even though I sent in good quality gear and they quoted me way higher then they offered. I felt pressured to sell because they already had my gear so I just took the L. Big mistake. I will not use or sell to KEH ever again and I will not recommend them.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Purchased my NIKON D5 (KEH Excellent)…

Purchased my NIKON D5 (KEH Excellent) rating....needless to say this camera looks 100% new! Yes used, but I would dare anyone to see it and say differently. KEH sells amazing used gear that I can trust!
MORE sales for KEH in the near future because I can TRUST what I'm going to get when I order gear.😁☝️

14 January 2026
Unprompted review

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