Kellaway Building Supplies Reviews 559

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service, highlighting the drivers' helpfulness, courtesy, and skill in placing orders precisely where needed. The staff are frequently commended for their friendliness, professionalism, and willingness to assist, both at depots and over the phone. The ordering process is described as easy and efficient, with many appreciating the quick availability and prompt delivery of products. However, some customers experienced issues with delivery reliability and timing, noting instances where orders were delayed or did not arrive as scheduled. A few other people also felt that there were occasional communication problems, such as incorrect information from staff at certain branches or unfulfilled promises regarding delivery times.

What people talk about most

Delivery service

Clients share positive opinions on delivery service. Many customers praise the speed of delivery, with some... See more

Staff

Users describe positive interactions with staff. Customers frequently praise the helpfulness,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the helpfulness and... See more

Order

People report positive experiences with order. Customers consistently praise the ease of ordering through the... See more

Product

Reviewers highlight positive aspects of product. Customers are pleased with the quality of items like... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered fence materials on the website, last night, for collection at the Bath site. I had an early response from the depot this morning to advise the order was ready for collection. The depot staf... See more

Company replied

Rated 5 out of 5 stars

I needed two tonnes of hardcore and this company delivered in every sense. Ordered on Saturday, had a polite confirmation call the same day, and a delivery was arranged for Tuesday with a quick ca... See more

Rated 5 out of 5 stars

Ordered some sleepers and topsoil for some raised beds at 3am, by 10am the same day I received a very friendly call from Andrew to arrange delivery the same day. Perfect service. Especially considerin... See more

Company replied

Rated 5 out of 5 stars

I've ordered a couple of times now from this company, they always follow up with a phone call to arrange delivery. Their driver (I've had the same one) is amazing. It can be quite difficult sometimes... See more

Company replied


Company details

  1. DIY Store
  2. Construction Material Wholesaler
  3. Home improvement shop

Written by the company

Welcome to Kellaway Building Supplies. Your local, independent, family owned business priding ourselves on being your Merchant of Choice. With branches around the South West, we offer competitively priced materials and award winning service, delivered by our knowledgeable and friendly team.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

559 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good product

Good product, good service. Driver really friendly and helpful.

27 February 2025
Unprompted review
Kellaway Building Supplies logo

Reply from Kellaway Building Supplies

Thank you so much for leaving this 5 star review and positive comments for us. We hope to see you again soon!

Rated 5 out of 5 stars

Ply board delivery

Excellent friendly service, good quality product, kept informed of order and delivery. Would highly recommend, job well done all round.

19 February 2025
Unprompted review
Kellaway Building Supplies logo

Reply from Kellaway Building Supplies

Hi Marie, thank you for your positive feedback and 5 star review. You have mentioned all the things which are important to us so we are thrilled to receive this feedback :)

Rated 5 out of 5 stars

Great service

Great service was rang to see if i wanted a earlier delivery than booked the guys that delivered it all was helpful and very polite would defo use again

18 February 2025
Unprompted review
Kellaway Building Supplies logo

Reply from Kellaway Building Supplies

Hi Emma, thank you for leaving this 5 star review. We look forward to assisting you with any future orders :)

Rated 5 out of 5 stars

Kellaway Tewkesbury

We have recently had our bathrooms re-done by Colin Garfield of Bushley and his assistant Harrison. He deals with Val at the Tewkesbury branch. We have been very impressed by the standard of work, the speed at which goods are obtained and by Val's helpful advice and friendly manner. We would definitely work through your company again and by Val and Colin in particular.

3 February 2025
Unprompted review
Kellaway Building Supplies logo

Reply from Kellaway Building Supplies

Hi Angela, thank you for leaving this 5 star review and positive comments regarding your bathroom experience with us. We have passed these comments on to Val - she was over the moon!

Rated 5 out of 5 stars

Fantastic helpful staff

The new Chippenham branch is great - really organised and clean and the most helpful staff (Spud, Mark and Daz in particular) thank you for your support with a local community project we will be recommending you!

11 February 2025
Unprompted review
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Reply from Kellaway Building Supplies

Hi Louisa, thank you for leaving this 5 star review for the team in Chippenham. We are keen to make a difference in the local community so this feedback is great!

Rated 5 out of 5 stars

Excellent service from all the team

Excellent service from all the team.

Steve Collard
ABC

28 January 2025
Unprompted review
Kellaway Building Supplies logo

Reply from Kellaway Building Supplies

Hi Steve, many thanks for leaving this 5 star review for us and supporting comments. We take customer service very seriously so it is pleasing to receive this feedback. We hope to see you in branch again soon :)

Rated 5 out of 5 stars

Excellent website and quick delivery

Ordered mid afternoon and delivered 0845 next day by a very helpful delivery driver. Only £18 delivery charge and easy to use website.

31 January 2025
Unprompted review
Kellaway Building Supplies logo

Reply from Kellaway Building Supplies

Good afternoon, thank you for completing this 5-star review for us. We are thrilled you were pleased with our service and find our website easy to use.

Rated 5 out of 5 stars

Good quality, price, and delivery

I used Kellaway Worcester firstly for some hard to obtain g.q. unusually sized Ibstock apex style copings at a good price and delivered locally to me free of charge, then again for some close board fencing which was top quality of good sections together with concrete post and gravel boards, and postcrete. All delivered again locally to me free of charge and again at a good price. Good quality goods, good price, good service, communication and delivery. Will be my first 'go to' place as required now.

23 January 2025
Unprompted review
Kellaway Building Supplies logo

Reply from Kellaway Building Supplies

Hi Karen, thank you for leaving this 5 star review for our branch in Worcester. It's always nice to receive good feedback from new customers. Please spread the word and we look forward to seeing you in branch again soon :)

Rated 5 out of 5 stars

Kellaway Yate,,

Kellaway Yate,,, Great Team, Yard Staff can't do enough to Help.
Trade counter staff are so helpful, especially young Maia, she's a credit to The Company.
Northavon Carpentry & Building Ltd

10 January 2025
Unprompted review
Kellaway Building Supplies logo

Reply from Kellaway Building Supplies

Hi Ian, many thanks for leaving this 5 star review for our lovely team at Yate. They will be over the moon to receive this! We look forward to seeing you in branch again soon :)

Rated 5 out of 5 stars

Kellaways wincanton

Kellaways wincanton, top lads world's best manager helped me out loads highly recommend

9 January 2025
Unprompted review
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Reply from Kellaway Building Supplies

Hi James, thanks so much for leaving this 5 star review for our branch in Wincanton. Jez and the team will be thrilled to received this feedback. We look forward to seeing you in branch again soon.

Rated 5 out of 5 stars

First time using kellaway as a keen Diy…

First time using kellaway as a keen Diy er
Completing a loft conversion
And wow these guys are so helpful
Will be using more now
Cheers

28 December 2024
Unprompted review
Kellaway Building Supplies logo

Reply from Kellaway Building Supplies

Thank you so much for leaving this 5 star review for us. Offering our customers a high standard of service is important to us, so it's great to receive this feedback. We look forward to seeing you again soon! :)

Rated 5 out of 5 stars

great local availabilty for a must have product

Bought just a couple of 8ft treated timber posts from the Horfield branch . Click and collect in the morining , phone call from the team to say they were ready and picked them up by lunch time .
Good availability, helpful staff when picking up .
Simple and easy
Fence repaired by the afternoon

9 December 2024
Unprompted review
Rated 3 out of 5 stars

Kellaway Building Supplies in…

Kellaway Building Supplies in Chippenham offers a decent selection of materials and a clean, well-organized layout. The staff, including Issy, Ryan, Valerie, and others, are generally helpful and knowledgeable, although experiences vary. While there are positives like friendly service and a smooth loading process, some staff interactions and aspects of the Hartcliffe Branch service could use improvement. Prices are competitive, but overall, it's a mixed experience that might meet your basic supply needs.

28 October 2024
Unprompted review
Kellaway Building Supplies logo

Reply from Kellaway Building Supplies

Hi there, thank you for taking the time to leave us this review. At Kellaway Building Supplies we take customer feedback very seriously, and we would welcome more information on your experience. Please email us using: marketing@kellaway.co.uk with additional information. We are always keen to hear about ways we can improve our service.

Rated 5 out of 5 stars

Really helpful staff

Donna was really helpful and friendly and found me exactly what I was looking for.

14 November 2024
Unprompted review
Kellaway Building Supplies logo

Reply from Kellaway Building Supplies

Hi Louise, thank you for leaving this 5 star review and feedback for Donna. She will be thrilled to receive this :) We hope to see you again soon!

Rated 5 out of 5 stars

Martin Smith at Kellaways in Swindon is…

Martin Smith at Kellaways in Swindon is incredibly helpful, nothing is ever too much to ask and he will always endeavour to exceed our expectations and get things to site asap. We are very grateful for Martin’s continuous hard work and assistance as a supplier.

20 November 2024
Unprompted review
Kellaway Building Supplies logo

Reply from Kellaway Building Supplies

Hi there, thank you for leaving this fab review for Martin. We are thrilled that you are getting great customer service, as it is important to us! :)

Rated 5 out of 5 stars

I needed a Large order of materials…

I needed a Large order of materials this morning and it was sorted in less than 30 minutes. Very prompt and friendly service, would definitely recommend.

20 November 2024
Unprompted review
Kellaway Building Supplies logo

Reply from Kellaway Building Supplies

Hi Kolan, thank you so much for leaving this 5 star review and positive comments for us. We are proud to provide good service and hope to see you again soon! :)

Rated 5 out of 5 stars

Good service

Polite, efficient and effective. Thank you

15 November 2024
Unprompted review
Kellaway Building Supplies logo

Reply from Kellaway Building Supplies

Hi Alan, thank you for leaving this 5 star review for us. We always aim for high standards of customer service so it is great to receive this feedback :)

Rated 5 out of 5 stars

Martin from kellaways

Been using kellaway for years now. Use them on every job I do. I use Martin as my contact, and no ask is to much. Anything I need he will make sure it's sorted. No stress, no hassle. He just gets it done. He will go out of his way and beyond to help. Top bloke. Main reason I keep using them.

3 November 2024
Unprompted review
Kellaway Building Supplies logo

Reply from Kellaway Building Supplies

Hi Liam, many thanks for completing this Trustpilot review for us. Great to hear about our team members going the extra mile for our customers. This makes us very happy! We will share this with him and I'm sure it will make his day! :)

Rated 5 out of 5 stars

Staff very helpful

Staff very helpful, delivery dropped off exactly as asked, could not fault the whole process from ordering to sign off. 5 stars.

1 November 2024
Unprompted review
Kellaway Building Supplies logo

Reply from Kellaway Building Supplies

Hi John, sorry for the slight delay in coming back to you. Thank you so much for leaving this positive 5-star review for us! We hope to see you again soon :)

Rated 5 out of 5 stars

Very helpful delivery staff

Very helpful delivery staff. Very fast delivery

31 October 2024
Unprompted review
Kellaway Building Supplies logo

Reply from Kellaway Building Supplies

Thank you for leaving this 5 star review. We hope to see you in branch again soon :)

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