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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the product, specifically noting a decline in quality. They frequently reported that the coffee now tastes bland, weak, and watery, often describing it as having a "nasty" or "awful" flavor. Issues with the product not dissolving properly, leaving a powdery residue, were also commonly mentioned. Reviewers also highlighted changes in the recipe, with some noting a reduction in coffee content and an artificial, bitter aftertaste. This has led many long-time consumers to state they will no longer purchase the product and are seeking alternative brands.

What people talk about most

Product

Users describe negative interactions with the product, consistently reporting that Kenco coffee has become... See more

Quality

Customers consistently express disappointment with the quality of coffee products. Many reviewers report that... See more

Based on these reviews

Rated 1 out of 5 stars

Something has gone badly wrong at Kenco. The last three cans of Millicano Decaff instant coffee have been terrible. The powder doesn't dissolve. You end up with hot milky water with a bit of powder fl... See more

Rated 1 out of 5 stars

I've been using kenco coffee pods for an extremely long time, but just recently something has changed, the coffee has become tasteless. I though I had lost my sense of taste. I shall be sending back t... See more

Rated 1 out of 5 stars

I am so disappointed this is a coffee I alway brought but this last purchase its terrible whatever they have done to this coffee I will never buy it again. Why change the taste and not let your custom... See more

Rated 1 out of 5 stars

I've been drinking Kenco Cappacino instant sachets for years and always bought this brand over others .....NOT ANY MORE!! WHAT HAVE YOU DONE ? .. it tastes nasty, weak, not frothy, bland, tasteless... See more


1.3

Bad

TrustScore 1.5 out of 5

60 reviews

5-star
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1-star

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Rated 1 out of 5 stars

Changing Brands-Been drinking Kenco smooth for years…

Been drinking Kenco smooth for years and the last replacement sachet tasted awful. I even made a 2nd cup full to see if anything else had changed the flavour but no! Both were tasteless so went down the sink.
Even thought my tastebuds had changed in fact my betterhalf said have I got covid!!
So now changing brands- pity as loved Kenco Smooth.

5 April 2026
Unprompted review
Rated 1 out of 5 stars

I’ve been buying Kenco cappuccino…

I’ve been buying Kenco cappuccino sachets since Nescafé had a distribution issue early last year and it has been lovely . BUT what have you done to it ? It’s completely changed . Watery , loss in depth of flavour not as frothy … awful

2 March 2026
Unprompted review
Rated 1 out of 5 stars

ABSOLUTELEY TERRIBLE

Have been using Kenco decaff coffee for years, but in the last few months they have changed the recipe !
Its awful, very bland and tasteless, obviously cheapened the brand, and looking at all the other negative comments it appears that I am correct, will not be using them anymore

5 February 2026
Unprompted review
Rated 1 out of 5 stars

I've been using kenco coffee pods for…

I've been using kenco coffee pods for an extremely long time, but just recently something has changed, the coffee has become tasteless. I though I had lost my sense of taste. I shall be sending back the last few packages I have left and will be seeking to change my coffee machine.

14 January 2026
Unprompted review
Rated 1 out of 5 stars

Yuk!

Kenco 3 in 1 was my favourite instant which I took to work for years. However, something has drastically changed. The most recent batch I bought is awful. It is not even recognisable as coffee. Bland and watery, I couldn’t drink it. A complete waste of money as I bought several boxes without knowing it had changed. It doesn’t deserve even one star.

4 January 2026
Unprompted review
Rated 1 out of 5 stars

What have Kenco done to the Latte…

What have Kenco done to the Latte Sachets? been having them for years, now we ve a new rebrand and the taste has gone. No longer creamy but leaves a disgusting after taste. Used to look forward to my morning latte....YUK comes to mind now.

6 December 2025
Unprompted review
Rated 1 out of 5 stars

New kendo 3-1 is awful

New kendo 3-1 is awful! Taste is non existent unless I have a third of a cup and even then it’s a mild flavour of watery nothing. Have to add a tad of milk which makes it cold. Have moved onto another brand now unless you bring it back. Would have given a zero if I could. Surely Kenco your not selling as much of this new brand as shelf in the supermarket is always full, as before they would always run out!!

18 December 2025
Unprompted review
Rated 1 out of 5 stars

Kenco millicano coffee? BITTER

I am so disappointed this is a coffee I alway brought but this last purchase its terrible whatever they have done to this coffee I will never buy it again. Why change the taste and not let your customers know? Its bitter whoever came up with that idea they should be fired as all they have done is made the company lose customers. Really disappointed

13 December 2025
Unprompted review
Rated 1 out of 5 stars

Weak latte sachets

Purchase the latte sachets for many years there has always been a variation in quality but over the past few weeks they have been consistently weak, pretty much tastes like hot water.

5 December 2025
Unprompted review
Rated 1 out of 5 stars

Kenco decaff Millicano is terrible …

Kenco decaff Millicano has become terrible. It doesn't dissolve properly. Some of it floats on top, the rest sinks to the bottom of the cup. The last three tins have been the same. I tried to inform them but there are no contact details on the tin. I found an email online but it came back undelivered. I've drunk Kenco coffee since the 1980's it's always been my favourite but I won't be buying any more.

28 November 2025
Unprompted review
Rated 1 out of 5 stars

Vile

I have been drinking Kenco for many many years and was shocked when i tried my new batch. kenco 3 in 1 these were the only 3 in 1 s I'd drink and enjoy, now they all of a sudden taste a lot weaker and not nice at all, sadly if this is how they are going to be from now i'm not buying. I am going to throw the lot I've bought, what a waste of money. Hope you read these reviews and go back to the old recipe otherwise you will loose valued customers.

22 November 2025
Unprompted review
Rated 1 out of 5 stars

Please listen to your customers…

Why do company's feel the need to change something that is already good and sells well they should just leave things as they are unless their sales drop please go back to original recipe and don't follow what Nescafe did to their coffee sachets there is always plenty of these on the supermarket shelves since they changed does not sell as well the same will happen to Kenco now

27 October 2025
Unprompted review
Rated 1 out of 5 stars

Kenco gold indulgence

Dont know what kenco are upto but the stuff is vile, reminds me of cheap supermarket own brand coffee, doesn't even taste like coffee,more like wheetabix with warm milk and to top it off they want more money, but now each jar is 5g less. Will be throwing in the bin and going back to nescafe gold intense, nescafe just as bad with taking coffee out, their jars now down to 190g but atleast they taste like coffee and not cereal.

12 September 2025
Unprompted review
Rated 1 out of 5 stars

Kenco Cappacino .....what have you done?

I've been drinking Kenco Cappacino instant sachets for years and always bought this brand over others .....NOT ANY MORE!!
WHAT HAVE YOU DONE ?
.. it tastes nasty, weak, not frothy, bland, tasteless .. unless you add loads of extra Nescafe coffee, which sorts of defeats the object ...
Will defo be trying other brands now ... such a shame

25 August 2025
Unprompted review
Rated 1 out of 5 stars

Awful

Used to buy Kenco Latte sachet but lately tastes like water instead of that lovely creamy taste. Sorry will not be purchasing these any longer.

18 August 2025
Unprompted review

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