Kenco Reviews 

Why have you changed the formula for Kenco Rich.Completely ruined a loverly cup of coffee. I have changed my brand until the old recipe is reinstated.

Kenco's response to my complaint about the new sludge - basically they really couldn't care less:

Thank you for taking the time to get in touch and for sharing your feedback with us.

The Kenco Rich range now includes 10% finely milled roast and ground coffee. Because the product contains finely ground coffee, you may notice a small amount of coffee residue or sediment left in the cup after preparation. This is a natural result of the blend composition and is expected with this recipe.

We hope this helps explain the change you have noticed. We’ll also make sure your comments are forwarded to our Brand Team, as feedback like yours is important to us.

Thank you again for your time and feedback. If there is anything else we can help you with, please get back in touch.

The new Rich Kenco coffee is absolutely terrible to the point Iv gone back to my old Maxwell House brand. Please for the love of god go back to the original recipe. If not you are going to loose me as a customer.

I'm afraid I agree with previous reviews; a disastrous change to the recipe making a cheaper flavour with the sludge at the bottom of my mug. Plus a cynical lower weight. Managed to buy one of the original jars of Kenko Rich and immediately noticed the marked difference.

They have tried to copy Milenco by mixing freeze dried instant with ground coffee. The result is muddy bitter coffee. That's me finished with Kenko after 15 years of loving it previously.

I've drank Kenco Rich for decades. I really enjoy the flavour.

I cannot drink the microground coffees such as Millicano. I have Crohn's Disease (inflammatory bowel disease) and the presence of the coffee grounds causes my disease to flare up.

I'm very disappointed to discover Kenco Rich now contains coffee grounds. This was not marked on the new packaging and it's caused my condition to flare up.

It's extremely irresponsible to change the recipe and add extra ingredients without making this abundantly clear on the packaging. Had the coffee grounds been noted on the pack, I would not have bought it.

A very poor decision to alter what was a very good coffee. Cheap packaging hasn't helped either. Won't buy again.

When something isn't broken why change it? I've been a Kenco really rich drinker for over 10 years. But I'm afraid I won't be doing from now on. The new style coffee is abysmal. It doesn't compare to your previous product, it's lost its rich flavour. It looks like mud and leaves a powdery sludge in the bottom of the mug. Time to find a new favourite coffee I'm afraid.

Used to be my regular instant jar , now it's dreadful smaller jar of dark brown bitter mud . Won't buy anymore.

Very disappointed – Kenco has ruined a coffee I’ve bought for years.
I’ve been buying Kenco coffee for years and have always been a loyal customer, but whatever changes have been made to the recipe are a huge mistake. The new coffee tastes awful compared with the old one, and it even leaves a horrible slushy/gritty residue at the bottom of the cup.
If it wasn’t broken, why change it?
To make matters worse, the jars now contain 10g less coffee for the same price. So we’re getting less product, paying the same money, and the quality has noticeably gone downhill. That’s extremely disappointing for long-standing customers.
Kenco had a product people were happy to buy, and now you’ve changed it and risk losing those loyal customers. I certainly won’t be recommending it anymore and will be looking for an alternative.
Please bring back the old recipe and stop giving customers less for the same pric

I love the Kenco really rich coffee, I purchaaed the jar with the blue label and the red cap, it is absolutely disgusting, I feel like I am drinking clay, I have spent the morning trying to sieve the dust out of it!!! Barista my backside, just stick to what is loved!!!

What in hell have they done to Kenko coffee??….we have drunk it for years but it is now appalling and we will not be buying it any more…

What have u done this was my fav coffee .. it now un drinkable and leave brown sludge in bottom and doesn't stir in

Found piece of plastic in jar. Tried contacting kenco with their online form and they did not even respond they do not seem to be bothered by foreign objects in their jars

What have they done to kenco decaf coffee. Tastes different and awful. Going to try clipper. How to contact kenco? Email to them gotvreturned aldo

kenco rich has totally changed. Red lid instead of the blue, 190g instead of 200g and the flavour is not the same. The black ‘sludge’ left in the bottom of your mug is very off-putting. We’ve drank Kenco for years but will be changing to a different brand now.

I have been drinking the red label Kenco smoot coffee for approaching 20 years. Always my go to coffee. Then I buy the new style jar to find that the coffee itself tastes inferior, the jar holds less coffee and that it leaves a nasty brown sludge at the bottom and the rim of the cup.
Why oh why have you changed a much loved formula? I can only surmise that it’s to save money.
You’ve now lost a long time customer.
Come on Kenco- bring back our favourite coffee please!

Just awful, you have destroyed my favourite coffee, Kenco rich, now bitter, weaker and leaves a nasty taste in the mouth and 10grams less. Not a happy bunny anyone found anything to replace it with.

The residue floating in the coffee and at the bottom turns my stomach. Awful decision to change size of jars as well as the blend.

I’d been drinking Kenco Rich for over 15 years, now, rebrand to a different jar with 10g less coffee. Absolute rubbish. I have now started drinking Nescafé Alta Rica and wouldn’t touch Kenko again if it was free. Whoever made this change is not a coffee drinker. Awful stuff. 🤬🤬🤬