Kensington Mint Reviews 

I ordered coins for this company and gave a poor review due to not understanding how the company works so I would now like to retract my previous review of the company. It worked out that I received the coins I ordered and they were in perfect condition. Thanks

Easy and professional people to deal with. I know from experience that they are very fast and good at sorting out any problems

Ordered some coins for a Christmas present for my nephew on the 12/12/2023, they arrived on the 12/01/2024. Because it never arrived before Christmas my sister bought the coins from another company and received them in 48hrs . Now I have been trying to contact Kensington mint for almost a week with no reply to my emails or phone calls until today that is. I now find out that I have to pay for the return of the coins which must be insured. That is pure BS and I am writing this to help prevent other people getting caught out by this company.

Great company they work with you so no complaints from me

Ordered my collection of coins after a call from the mint representative this was for my husband 14 days before Christmas I was reasured it would be here before Christmas, I'm still waiting 1st payment taken , we have been away on holiday and still no coins , son and daughter in law where home all Christmas. Now getting worried that I have been scammed

Ordered from them on 3rd October, coin has never been received. Tried phoning then but calls always fail?

I have received them in excellent condition and once I have paid them off completely I will have a look to see what other items you may have got for sale .

Well we have had another delivery today. . this is now our 3rd delivery for gold coins.. it has all been spot on as always. it has been very professional dealt with from purchase to delivery and I would recommend anyone looking to purchase any gold all coins etc from Kensington mint it is very much advised. lovely people to deal with really worth every penny and you will save too. They are very hard to beat on price with wonderful discounts..
Keep up the wonderful work folks

Honest, Reliable and Friendly. Coin arrived as described a few days later, and a great keepsake for me and my family. Thank you

A poor start and was thinking I had been conned. Ordered a coin 2nd May (give a day either way) and still waiting for it to be delivered. I had recieved no emails (not even an order recieved email) so I contacted them by chat to be told it will be on its way and will recieve an email when its posted. Communication is key to any business especially when people are paying lots of money for an item they are told will be with them within the week. If I get another "It's delayed" or "it will be with you soon" instead of a real answer, I will be demanding my money back and cancelling any money owed. Glad I took the 3 month option, as if I have been conned, at least its just a fraction and not the whole cost. Dissapointed and disgusted with how this company operates. Still waiting for an email and still waiting for the coin 3 weeks after being told it would be a week at most. I decided to call rather than chat, and finally got a confirmation email and another email 26th May after I called them on the day.
Edit 30 May 2023
Got a chap called George calling me from this company. Sales call is how this call began. I will admit I was thinking the cheek of it. I rolled with the call to see how it would end. When he asked me what I thought of the coin I was honest and said I didn't know as I had yet to recieve said coin. He sounded surprised and told me to give him an hour and he would call me back. True to his word he called back and, he had answers. A replacement coin has been ordered (a more valuable coin at no extra cost to myself). Ordered 1st coin 2nd May hopefully by the end of next week I will have a coin. Because of George I have upped the star rating from 1 to 3. I will update again when coin arrives. The whole sorry affair appears to be an oversight on their part.
Edit*
10.06.23 The coin has finally arrived. Thank you to George who chased this up for me and sorted out this complication, It's very much appreciated. Upped star rating to 4.

When I was looking at coins which I thought would be a good investment I was fortunate to get an account manager named William who pointed me in the direction of the 1953 gold sovereign I was impressed with his knowledge and purchased the coin

I've been collecting coins for many years and have never had someone work for me as tirelessly as William. He has understood my collection, and found me pieces that I just couldn't find anywhere else, and at a fair price!

Kensington Mint are a pleasure to do business with.

Genuine scammers don’t use them
I was lied to about a coin upon receipt contacted them straight away to be ignored.
Returned the coin (not recorded) and weeks after posting they demanded proof of postage. They have it and resold it I’m sure if it. Tried several times to get they’re governing body to have them investigated I don’t know if they’re regulated by the FCA yet still working on it but be warned this is not a legitimate company I question the legitimacy of the positive reviews.
Shirty dismissive staff too try another company trust me please.

An excellent company with which to do business. The account managers build up great relationships with their customers and they really look for coins that they think will meet their customers needs / wants. My account manager James has been exceptional and even made a special event of my birthday whilst making me aware of a very limited edition coin that I had agreed to purchase. He really knows his trade and has exceptional knowledge of the market - highly recommended and great value and service

Had a very pushy cheek boy called me and he did not listen. It was a timeshare/double glazing style and just rude.

Be careful this attitude means they have something to hide.

Shame as I did want the coin but will now avoid.

The reply just shoes how arrogant these people are. Find somewhere else to buy your coins.

Nil stars! Rip off merchants! Got conned by a pushy salesperson only to find I could have got product from Royal Mint for quarter of price! They don’t reply to emails then say it’s gone over 30 days to return when I’m disabled and rarely leave the house. Now they have said that what I returned was damaged and they will not refund! Check elsewhere before you even consider buying from Kensington Mint! Update they returned to me a set very damaged and worthless!