Kensington Reviews 48

I have the Kensington

Incident Number: 01491046
Parent Case Number:
Summary: Product Type: Expert Mouse Wireless Trackball
Model Number: M01286M
Serial Number: B1928B001747
Issue Type: Lost USB Receiver /

I asked for Pairing Assistance without Receiver or wired method. I had little hope, but I got good news.
"The good news is that your Expert Mouse Wireless Trackball also supports Bluetooth connectivity, so you can continue using it without the USB receiver. Here’s how to pair it via Bluetooth:

Steps to Connect via Bluetooth:
Locate the Mode Switch
On the back of your trackball, you’ll see a small switch. Toggle it toward the Bluetooth symbol.

Enter Pairing Mode
Press and hold all four buttons on the trackball simultaneously for 10–15 seconds. This will put the device into pairing mode.

Connect via Your Computer’s Bluetooth Settings

Open your computer’s Bluetooth settings.
Look for “Kensington Expert Mouse” in the list of available devices.
Select it to complete the pairing process.
Once paired, you’ll be able to use your trackball wirelessly without the USB receiver."

Thanks Kensington support, you saved the day!

I’m extremely disappointed with my recent experience with Kensington. I placed an order and received the confirmation email within a minute. I immediately noticed that the receipt showed the recipient as the purchaser instead of me, which was a problem because I needed the correct billing name in order to expense this purchase for my company.
I contacted Kensington through their website chat within five minutes of ordering to ask if they could correct the billing name. I was told they could not change the receipt under any circumstances. I then asked if they could simply cancel the order so I could reorder it correctly. At first I was told no. After continuing to explain the situation, they finally agreed to submit a cancellation request and told me I would receive an email confirmation by the end of the day.
That email never came.
I contacted them again that evening and was told not to worry because I would hear back soon. The next day, still no update. I reached out again and was told to expect the email by the end of that day. Once again, nothing.
At this point, I called customer service instead of using the chat, hoping someone could actually help. The representative I spoke with was kind and said he would connect me with a supervisor. The supervisor assured me he would personally follow up the next day to confirm the cancellation.
He never called.
I checked my credit card and saw no charge, so I hoped, despite the poor communication, that the cancellation had been processed. Instead, the product was delivered today and the charge hit my card. Now I have to go through the return process just to fix something that should have been addressed when I reached out five minutes after placing the order.
This has been one of the worst customer service experiences I have ever had. There was no follow-through, no accountability and no real solution to a simple request. I will not be purchasing from Kensington again.

The H2000 headphones looked good and did good job for my son at school for three months before a constant hiss developed, a replacement was sent which lasted 10 months and now won’t power up anymore. Kensington said to bad so sad. So I recently bought a Nintendo switch headphone instead and it does a way better job for my son at school.

I contacted Kensington about a technical issue with one of their products. After troubleshooting it with me, they replaced the product with a newer version that was comparable. I am pretty impressed at the commitment to me having a working Kensington product.

Great customer service. Had an issue with a backpack and it was resolved in a professional manner.

Absolutely immaculate support. I had lots of issues with connecting my H3000 headset to Teams. I sent an email and explainedmy case and Kensington support replaced my headset with a new set. Really reactive and friendly, thank you 🍾🙏🏻

Reached out to them to see about purchasing some replacement rubber feet for my trackball mouse since mine were coming off. They let me know the rubber feet weren't available to purchase on their own, however they verified my device was still under warranty and will be able to replace mine. The whole interaction was done via email and they replied almost in real-time. They EXCEEDED my expectations!

Very efficient and quick response from the team, especially Manish Reddy who was very happy to quickly resolve my issue regarding a replacement item. I appreciated his great customer service and quick response. Thank you

I have a Kensington Orbit Trackball that my wife loves. It began having intermittent connection problems a little after one year. I contacted customer support and they responded immediately and made a few suggestions to resolve the problem. Those did not work so they will be sending me a replacement. Very nice. Thanks very much!

The case that was advertised as fitting my computer did NOT fit. Per their instructions, I returned the case. It has been over a month and after three long phone calls I still have not received a refund.

On 28.5.2025, I booked the hotel for 1 night trip and check out on 29.5.2025 at Radission Blu Kensington Hotel in London. Small insect which located at the ceiling of my Room. Even I have checked out, I found the Hotel is still holding my deposit. Email replied by the Hotel refund of deposit will be 2-3 business day. However, if not, I should contact my bank to process the cancel of the payment. I am not very satisifed such answer. On 5.6.2025, I found the deposit is still outstanidng and I have to spend time and effort to contact my bank which will go through a series of procedure to cancel such deposit transaction. Not a good experience.

EDIT 2: I will leave my original one-star review below so that you can understand the history of what has happened. However, eventually the people at Kensington took responsibility for the balls-ups, including acknowledging their mistakes, and I received my replacement device very shortly afterwards.

EDIT: Based on the reply below and also recent private email correspondence, I do get the impression that Kensington are now treating what has happened seriously. I'll update this review in due course depending on how things work out. 13/05/2025

These clowns have led me on a merry song and dance, with one empty promise after another to replace my device. Now they no longer respond to emails and have deleted my kesington.com account.

Contacted them many months ago about a defective Thunderbolt 3 docking station. It kind of works, but it keeps losing its connection to my MacBook. At first they offered to replace it with a USB docking station, which is a far inferior device. I refused. Then they promised to send me a Thunderbolt 5 docking station, which I would have been happy with. Then, many weeks later, they told me that that docking station was no longer available and offered me a Thunderbolt 4 docking station instead. I said that this wouldn't be adequate because the online reviews for this device were bad. In particular, they said that it was very unstable, which is the whole problem with my current device.

So they promised me that a better device would be in stock within a few weeks, and to contact them shortly before that time to remind them to order the new one. So I waited a few weeks and sent that email. No reply. A week or so later I sent another email. No reply. So then I decided to log into my Kensington account to try to contact them that way. However, their site wouldn't accept my login credentials. So I ordered a password reset, but no email arrived. They had deleted my effing account in order to prevent me contacting them anymore! Honest and trustworthy businesses don't behave like this.

I just had one of the worst customer services experiences of my life. I needed to return a couple of items which, due to inaccuracies on their website, did not fit my needs. Allegedly, they offer returns "for any reason," except that I was positively grilled by their customer service agent when I requested a return authorization request. It took nearly two weeks of back and forth before I finally received the information. Let's hope they actually issue me a refund.
EDIT: So far, it's taken a dozen email exchanges with "the team." I put the package in the mail yesterday. We'll see what happens when they receive it.
I have never in my life had to spend this much time and effort on a simple return.

Their trackballs are lower quality than cheap aliexpress mouses. Scroll wheel gets stuck and buttons start giving random double clicks in under year of use. And they rattle and make noise and overall feel is cheap and plastic. Tried two different models and same with both. Anyone making good quality track balls out there anymore?

Seat cushion was terrible and badly designed. Customer service was completely unhelpful.

Trolley for 17' laptop bought less than 2 years ago. Customer service contacted by email. Initially they say that a replacement will be shipped in warranty. Then they proposed a different trolley (for 15' laptop...useless to me). When I say no, they disappear. No comment about customer service

I did have a SD3500v USB 3 Docking station, while to functionality of it worked ok, I needed to get a replacement power cord. The item is about 12mths old I rang and asked for if they stocked them as I couldn't find one on their website and I have already been to office works and another local store similar to see to get a power cord. The other I tried have don't have the same voltage so while it will fit in the socket they won't work. Speaking with the lady, she wasn't sure, would speak with the supervisor and let me know, she took down my address details even. Pretty disappointing that my $270 docking station is unusable. I will not purchase these products again.

I'm experiencing similar issues as others have eluded to. I have a faulty Kensington item less than 3 months old. I contacted Kensington Customer Support and was told a replacement would be shipped out to me between 10-14 working days. Nothing arrived, so contacted them again to receive an apology and told to wait a further 10-14 working days. Nothing arrived, so contacted then again and they have lost all the case number and details. There is no dedicated UK contact, so everything goes via USA or Germany.

I would never buy another Kensington product. A £180 docking station stopped working after using it for a year. I was then promised a replacement under warranty. However, all I have been told is lies, lies and more lies.

Apparently they are all experiencing stock issues, which I have been told numerous times. Instead of replacing for an equal or superior product, they tried to offer me a lesser product replacement.

This whole debacle has been severely disruptive to my business and Kensington could not give a damn. They are extremely unprofessional and the customer service has been diabolical. Honesty and integrity does not exist.

64 days after raising the complaint, I am being asked to wait another 10-14 working days!!! I know once this time has lapsed that I will have to chase them again, only to be told more lies about stock availability or given further excuses.

DO NOT BUY ANY KENSINGTON PRODUCTS

Attention buyers: Kensington behaves unscrupulously towards its customers. The faulty product was acknowledged as such by support, which promised a replacement.

However, a month has passed without receiving the product, despite my numerous requests for the shipping tracking number. They closed the tickets and my messages on the support website and via email are being ignored for weeks.

And today, I'm finally receiving an email asking me to reinstall the drivers, a deliberate maneuver that seems to treat customers as fools. This is not the first time this brand has engaged in such practices.

This time, I intend to inform as many people as possible about this and regret purchasing a Kensington product again. Avoid this brand at all costs.