Been great so far. Always on hand to help whenever you call, was offered a deal to renew and even after taking new deal they sent a letter saying I could get an even better deal if I phone before my n... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Lady i spoke with was exceptionally helpful. She put me at ease, even helped me set up the online portal and went through the user interfaces on the portal explaining where i can send documents to... See more
Efficient customer service, everything clearly explained. Any contact on the phone has been with courteous staff who have sorted whatever I need to sort out quickly. Re-mortgaging went very smoothly.... See more
Company replied
Informative advisors and patient. Very thorough with my options and helped me get on the property ladder 4 years ago and now have secured me with a lower interest rate. Faultless service throughout.
Company details
- #13 of 25 best companies in Mortgage Lender
Written by the company
Kensington is the UK’s leading non-bank specialist mortgage lender; offering a range of residential and buy to let mortgages through a network of mortgage brokers. Our 25 year heritage in specialist mortgages means that we understand better than most that no two people are the same. That’s why we create innovative mortgages with lending criteria that gives us the flexibility to meet the needs of the people the high street doesn’t cater for. We use a combination of data and human insight to look beneath the surface, and unlike mainstream lenders, who all too often rely on what the computer says, we use real people to make our decisions. It’s this ‘’head and heart’’ approach which is the key to what we call the #KensingtonDifference.
Contact info
PO Box 831, Redhill, RH1 9NJ, United Kingdom
- kensingtonmortgages.co.uk
4.6
Excellent
8k reviews
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Always good to deal with and speaking…
Always good to deal with and speaking directly to underwriters saves so much time and pain
14 July 2026
Reply from Kensington Mortgages
Hi Brian, we’re pleased that direct access to our underwriters continues to make a difference to your cases. We appreciate your feedback and look forward to working with you and your clients in the future. Thank you, Kensington.
You delivered WHAT is promised
15 July 2026
Reply from Kensington Mortgages
Hi Ilhami, it’s great to hear that we delivered the service you expected. Thank you for taking the time to share your kind feedback, Kensington.
It was very good experience from start…
It was very good experience from start to finished. Very pleased.
15 July 2026
Reply from Kensington Mortgages
Hi Sarah, we’re pleased that you had a positive experience throughout. Thank you, Kensington.
Reply from Kensington Mortgages
Hi, thank you for your kind feedback. We’re pleased that our service met your expectations, Kensington.
Great service from Kensington…
Great service from Kensington Mortgages. The process was smooth, the team was professional and helpful, and communication was excellent throughout. I would happily recommend them.
11 July 2026
Reply from Kensington Mortgages
Hi Adriatik, thank you so much for your recommendation; we’re delighted that you felt supported and well informed throughout. Thank you, Kensington.
Just simple to use
9 July 2026
Reply from Kensington Mortgages
Hi Abraham, we’re glad you found the online process easy to use. Thank you for sharing your feedback, Kensington.
The service was fantastic,Very helpful…
The service was fantastic,Very helpful and easy to understand.
10 July 2026
Reply from Kensington Mortgages
Hi, we're so glad to hear that you had a good experience with us and that everything was clear and straightforward. Thank you, Kensington.
Reply from Kensington Mortgages
Hi Charles, it’s lovely to hear that our team has been friendly and quick to help. Thank you for your kind words, Kensington.
Our experience has been just phenomenal…
Our experience has been just phenomenal really, from the beginning till now the past two years have been smooth and seem less, a big thank you to the team for helping my family get our first home, and making life easy,
Lee
8 July 2026
Reply from Kensington Mortgages
Hi Lee, thank you for sharing such lovely feedback. We’re delighted to have supported you and your family into your first home, and it means a great deal to know that you’ve continued to have a positive experience with us, Kensington.
It was straight forward and clear
3 July 2026
Reply from Kensington Mortgages
Hi Fereydun, we’re pleased you found everything clear and easy to follow. Thank you, Kensington.
Reply from Kensington Mortgages
Hi Alistair, it’s great to hear that you found our system easy to use. We appreciate your feedback and look forward to working with you again. Thank you, Kensington.
No fuss, no hidden agenda just quality!
Straight forward application with no fuss! Quick decision!
12 July 2026
Reply from Kensington Mortgages
Hi Nicholas, we’re delighted that everything was handled efficiently and without unnecessary complication. Thank you for your kind feedback, Kensington.
Great experience with Kensington…
Great experience with Kensington Mortgages — clear communication, helpful guidance, and a smooth process from start to finish. Really appreciated the professional support throughout.
8 July 2026
Reply from Kensington Mortgages
Hi, we’re so pleased that you felt well supported and informed throughout. Thank you for sharing your experience, Kensington.
Reply from Kensington Mortgages
Hi Julian, it’s great to hear that managing your mortgage has been easy and straightforward. Thank you, Kensington.
Reply from Kensington Mortgages
Hi Kirthika, we’re really pleased that you had a good experience with our team. We hope to work with you again soon. Thank you, Kensington.
Avoid! Underwriters lie!
I am sat writing this as a person who is broken to the core following the buying/mortgage process. Kensington mortgages lie to you. I am a multiple business owner who has been discriminated against. I take a 50k salary via paye and my husband is in employment on 45k. If I was in employment we would fly through a mortgage. After jumping through so many hoops doing everything asked and providing everything asked answering back and forth questions on Friday I was told one last thing get another 10k off my dad as a gift and my offer would come today. It was my daughters birthday Friday and completely ruined due to this but I did as the underwriter asked and believed the promise. Today I am told application declined due to one of my company's not being profitable in the accounts and I have to pull out on a chain that has been in process for 3 months. How can you lie so blatantly? Build up peoples hopes! Put them and others through so much! I am going to the press and will share my experience that people would not believe its that wild! I will also be following the ombudsman report process as clearly your underwriters are not fit in their roles when they tell blatant lies.
13 July 2026
Unprompted review
Reply from Kensington Mortgages
Hi Laura,
We're very sorry to read your review and to hear how upsetting this experience has been for you and your family. Thank you for taking the time to share your feedback with us.
We take the concerns you’ve raised seriously. Our Complaints Team is currently reviewing what happened, including the communication shared during the application process. We recognise how important it is that information shared by the teams that support our underwriters is clear, accurate and consistent.
We’re sorry again for the upset caused. A member of our Complaints Team will contact you directly to discuss the next steps.
Thank you, Kensington.
Been great so far
Been great so far. Always on hand to help whenever you call, was offered a deal to renew and even after taking new deal they sent a letter saying I could get an even better deal if I phone before my new deal start date, so I did and low and behold saved another nice amount on mortgage payment.
9 July 2026
Reply from Kensington Mortgages
Hi, we’re delighted that our team helped you secure a better deal before it began. It’s great to know you’ve felt supported whenever you’ve contacted us. Thank you, Kensington.
Always quick and helpful when ever…
Always quick and helpful when ever there is a query. A friendly and efficient service.
Thank you
4 July 2026
Reply from Kensington Mortgages
Hi Aisha, we’re pleased that our team has been friendly and helpful whenever you’ve needed us. Thank you, Kensington.
They kept me informed of all the process
5 July 2026
Reply from Kensington Mortgages
Hi Paula, it’s good to hear that you were kept informed throughout. Thank you for your kind feedback, Kensington.
Kept me informed every step of the way…
Kept me informed every step of the way through my application. All relevant information was sent to me when it was supposed to. Can’t fault them at all.
4 July 2026
Reply from Kensington Mortgages
Hi Glen, we’re delighted that you had a good experience and that everything went well. Thank you for your kind words, Kensington.
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