Kent Hire Reviews 

716
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, knowledgeable, and always easy to deal with throughout the entire equipment booking and hiring process. Consumers also deeply appreciate the highly competitive pricing, well-maintained machinery, friendly customer service, and reliable delivery options that consistently arrive right on schedule. However, some people mentioned occasional issues with significant delivery delays, poor communication, and unexpected operational problems involving the machinery. A few reviewers additionally noted frustrating difficulties regarding missing replacement parts or delayed arrivals when trying to complete their heavily scheduled daily tasks.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting a seamless and stress-free... See more

Staff

Users describe positive interactions with staff, frequently highlighting their helpful and friendly approach... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting prompt and ahead-of-time... See more

Price

Clients share positive opinions on price, highlighting that the company offers great rates, competitive... See more

Product

Customers report overall satisfaction and positive experiences with product quality and performance.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Kent hire alot over the last few times Hiring all manor of equipment Petrol saws Stump grinders Dumpers Digger attachments to fit my machine And larger diggers when requir... See more

Rated 5 out of 5 stars

Great service and customer communication. Hired a crusher booked on a Thursday for following day delivery. Crushed loads of hardcore into type 1 much cheaper than paying for a skip and then buying t... See more

Rated 5 out of 5 stars

Hired some plant from these guys for an ongoing project, communication was great, enquired in the morning, was delivered by lunchtime. Needed an attachment to go with the digger as we had hit a... See more

Rated 5 out of 5 stars

Absolutely brilliant service!! Really cannot rate this company highly enough. The post driver we hired was of excellent quality. We have hired from other companies in the past and had issues! All of K... See more


Company details

  1. #4 of 14 best companies in Plant and Machinery Hire
  2. #3 of 8 best companies in Tool rental service

Written by the company

Hire Mini Digger, Dumpers, Access Equipment and all Small Tools at the Very Best Prices!


Contact info

4.8

Excellent

TrustScore 5 out of 5

716 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(716)

101 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No show…

Hired a tool to be delivered on Saturday 10AM, no one came, no phone, I chased it four times till 1PM when I gave up. On one of the four phone calls, I was told the toolnwas tested but didn't work and they were trying to get me another one. I didn't believe that story.. I still haven't heard from them. I have requested a refund.
I hired same tool a week ago and it went smoothly.

23 August 2025
Kent Hire logo

Reply from Kent Hire

Hi the light wacker plate was indeed broken, you was fully refunded.

Rated 5 out of 5 stars

Helpful

Helpful, fair and straightforward, a couple of minor niggles with maintenance of equipment but overall very good

16 August 2025
Rated 3 out of 5 stars

Man that got the digger down the alley…

Man that got the digger down the alley was excellent however bit quick on explaing the machine on how it works had to figger the key bit ourselves . Battery went day two had to come n recharge other than that they were amicable and let us keep it longer over weekend to get the job done . More explaining is needed can only use for 7 hours not longer .

18 August 2025
Kent Hire logo

Reply from Kent Hire

Hi, thanks for the review, sorry the battery went flat, but Im glad you were happy with the 2 free days of use with the digger.

Rated 5 out of 5 stars

Excellent log splitter

Excellent log splitter - 2nd time we have hired it and it is a beast. Easy to order online and delivered/collected on time. Nice company to deal with.

16 August 2025
Rated 5 out of 5 stars

Excellent overall service

On time delivery and collection; plant was in good order, started easily and did the job as expected. Website worked smoothly and was easy to navigate - staff friendly and helpful!

11 August 2025
Rated 4 out of 5 stars

The Crain was delivered on time

The Crain was delivered on time and collected once I’d finished the hire. Nice piece of kit though the pressure release screw had been mangled by a previous customer. Did the job ok though I’d rather not of had to resort to mole grips to lower the job.
Good value and helpful staff. would recommend and use again

8 August 2025
Rated 5 out of 5 stars

Very professional and very competitive

Very professional and very competitive. Hired a wacker plate for a weekend. Arrived earlier than planned and shown how to operate. Was called on the morning of the off hire to check I had finished with it and picked it up 15 minutes later. Will 100 percent use Kent Hire when I next need anything. Thank you.

21 July 2025
Rated 1 out of 5 stars

Hired a product that did not work we…

Hired a product that did not work we returned after 1 day of a 7 day hire and was told would sort out a refund and still not heard anything back

8 July 2025
Kent Hire logo

Reply from Kent Hire

Hi Gareth,
You hired a Javac Recovery Machine - the machine works perfectly. The issue you told us, was that you could not connect your gauges, which is not a fault with our machine. We have since hired the machine several times with absolutely no issues.
Regards
Matt - 07738506672

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