Kent Bespoke Shutters Reviews 

282
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share how helpful and informative the staff members are during initial consultations, taking the time to clearly explain all available options and showcase samples directly inside private homes. Consumers also point out that the shutters are crafted from exceptional materials, offering a high-end look that significantly improves the overall appearance of different rooms. People consistently mention that the installation process is carried out swiftly and cleanly, with fitters arriving precisely on time, maintaining a polite demeanor, and leaving no mess behind. Reviewers emphasize that communication remains transparent throughout the entire journey, making future recommendations and repeat business an easy choice.

What people talk about most

Service

Reviewers highlight positive aspects of service from the initial consultation through to final installation.... See more

Product

Users describe positive interactions with product, expressing great satisfaction with the high quality and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professional and... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent craftsmanship and... See more

User experience

Consumers find user experience to be seamless and straightforward from the initial visit through to the final... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very professional and knowledgeable company to do business with, from start to finish. Explain what shutters will need to be made of for different types of room. Rob was very helpful in gui... See more

Company replied

Rated 5 out of 5 stars

Our initial visit was with Rob very helpful & informative re our choice of shutters. . We were kept informed of the process. We Had shutters fitted by Luke. Very pleased with them, they make such a di... See more

Company replied

Rated 5 out of 5 stars

From first contact, the company were very helpful and fast in their responses. Rob visited our home and went through the whole process and helped us choose the right shutters for our window. Th... See more

Company replied

Rated 5 out of 5 stars

Great company to deal with. Everyone was friendly and professional. During the home visit/survey, all options were clearly demonstrated and explained. Everything was followed up by clear writte... See more

Company replied


Company details

  1. #2 of 50 best companies in Blinds shop

Written by the company

Kent's leading supplier and installer of premium quality hardwood window shutters.


Contact info

4.9

Excellent

TrustScore 5 out of 5

282 reviews

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4.9

All reviews

(282)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceeded expectations. Thank you KBS

From our initial contact right through to installation KBS did exactly what they promised in a timely and professional manner. Really impressed with the quality and price of these shutters. It was a refreshing change to deal with a company who were friendly, professional, turned up on time and left the site clean and tidy. Thank you Rob and Chris. I would not hesitate to use KBS again and would highly recommend them to anyone looking to install shutters in their home.

16 November 2022
Unprompted review
Rated 5 out of 5 stars

First class shutters without hassle

As with my order 9 months ago, KBS provided a first rate, streamlined ordering service without any issues. We got what we wanted, on time at a sensible price. Installation was excellent too, turned up when they said they would, no fuss, no rubbish left behind and friendly service too.

10 November 2022
Unprompted review
Rated 5 out of 5 stars

From quote to install- perfect

From quote, to order, to install, Rob and Chris did a great job. Having used the 2 large blind/shutter companies ( lets just call them "H" and "TS) for my other windows, I can tell you the difference in price and quality is worlds apart. Bespoke shutters were cheaper, better quality, come with a 5 year guarantee and the customer service is perfect and compared to others actually exists!
I highly recommend this company, don't bother with the large corporates, support a small local business who is getting it right.

27 October 2022
Unprompted review
Rated 5 out of 5 stars

excellent service

Thank you Bespoke shutters for an excellent service from start to finish. we had prompt service to survey and measure by Rob. fitting by Chris was excellent and tidy

26 September 2022
Unprompted review
Rated 5 out of 5 stars

First class

I’m so impressed by the level of service from Rob and Chris.
Progressional, reliable and knowledgeable of their product.
The shutters are top quality, look amazing and have totally transformed my home.
Wouldn’t hesitate to recommend KBS.
Thanks guys!

22 September 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service from measure to…

Excellent service from measure to install. Spot on time for delivery. Could not ask for more. Rob made a great first impression from measuring to helping us decide what was best for us. Chris’ install was perfect. Highly recommended. Thank you.

16 September 2022
Unprompted review
Rated 5 out of 5 stars

Shuttering experience

Without a shadow of a doubt having shutters fitted by Bespoke shutters is the best thing I’ve done. Fitted beautifully & so quickly, they look so smart. Highly recommend them.

13 September 2022
Unprompted review
Rated 5 out of 5 stars

Excellent and attentive service

Excellent friendly and attentive service from the home visit, onto the proposal (with a CAD drawing of the bespoke design), right through to installation.
The shutters are exceptional quality and this is complemented by the expert installation.

31 August 2022
Unprompted review
Rated 5 out of 5 stars

Exceptional service. Exceptional shutters.

I am thoroughly impressed with the quality of service that I have received and the quality of the shutters themselves. The whole process was completely hassle-free. The shutters are very well-priced and really do make a huge difference to my home. I’ll definitely be recommending Kent Bespoke Shutters to family and friends.

25 August 2022
Unprompted review
Rated 5 out of 5 stars

If you want shutters, use Kent Bespoke Shutters

From measuring up to fitting, the team from Kent Bespoke Shutters have been amazing. The fit was quick and completed very cleanly. The quality of the shutters, totally brilliant. They look wonderful. All in all, brilliant price, fantastic product, lovely team. Thank you.

18 August 2022
Unprompted review
Rated 5 out of 5 stars

Great

Kent Shutters did an amazing job on our bay windows. The team were friendly and professional throughout the process. The shutters took a while to be manufactured but it was definitely worth the wait. They look great and we are very happy with them.

5 August 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Quality, Service & Price

I used to think smaller, local independents were more expensive than the bigger companies but I was very wrong about that and I'm finally realising they usually offer better products, with better service for better prices.

This was certainly the case with Kent Bespoke Shutters. We used Hillarys for our bedroom a few years back and the finish was very poor and there were some scratches on them too. Hillarys completely ignored all our communications so we decided to go local when fitting the majority of the rest of the house this year and so glad we went with Kent Bespoke Shutters.

Excellent service, a great product which was better than other local companies at a slightly lower price, and excellent service and communication throughout.

Very happy with our new shutters and would highly recommend Kent Bespoke Shutters.

1 August 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely first class

I cannot fault the company, the people, the process and most importantly the product. Extremely fair price, the process from order to install ran like clockwork, nice people and the shutters just look fantastic. Absolutely first class and I'd recommend them to anyone.

26 July 2022
Unprompted review

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