Kent Bespoke Shutters Reviews 

281
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share how helpful and informative the staff members are during initial consultations, taking the time to clearly explain all available options and showcase samples directly inside private homes. Consumers also point out that the shutters are crafted from exceptional materials, offering a high-end look that significantly improves the overall appearance of different rooms. People consistently mention that the installation process is carried out swiftly and cleanly, with fitters arriving precisely on time, maintaining a polite demeanor, and leaving no mess behind. Reviewers emphasize that communication remains transparent throughout the entire journey, making future recommendations and repeat business an easy choice.

What people talk about most

Service

Reviewers highlight positive aspects of service from the initial consultation through to final installation.... See more

Product

Users describe positive interactions with product, expressing great satisfaction with the high quality and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professional and... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent craftsmanship and... See more

User experience

Consumers find user experience to be seamless and straightforward from the initial visit through to the final... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very professional and knowledgeable company to do business with, from start to finish. Explain what shutters will need to be made of for different types of room. Rob was very helpful in gui... See more

Company replied

Rated 5 out of 5 stars

Our initial visit was with Rob very helpful & informative re our choice of shutters. . We were kept informed of the process. We Had shutters fitted by Luke. Very pleased with them, they make such a di... See more

Company replied

Rated 5 out of 5 stars

From first contact, the company were very helpful and fast in their responses. Rob visited our home and went through the whole process and helped us choose the right shutters for our window. Th... See more

Company replied

Rated 5 out of 5 stars

Great company to deal with. Everyone was friendly and professional. During the home visit/survey, all options were clearly demonstrated and explained. Everything was followed up by clear writte... See more

Company replied


Company details

  1. #2 of 50 best companies in Blinds shop

Written by the company

Kent's leading supplier and installer of premium quality hardwood window shutters.


Contact info

5.0

Excellent

TrustScore 5 out of 5

281 reviews

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5.0

All reviews

(281)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

120% recommended!

We have had shutters installed on all windows (12), including the patio doors. Rob was very knowledgeable and helpful. The quote was provided during the visit. After we accepted the quote, KBS provided temporary blinds for free while waiting for the shutters to arrive. The price and quality offered was very competitive. The installation date was 3 months after the first visit. The KBS team was punctual, tidy and the work well planned throughout. The shutters are elegant and minimal, exactly what we were looking for. We could have not asked for more!

28 March 2023
Unprompted review
Kent Bespoke Shutters logo

Reply from Kent Bespoke Shutters

Hello Valentina! Thank you so much for your feedback, we are so happy to hear you have been satisfied with every stage of your customer journey with us.

Zena @KBS

Rated 5 out of 5 stars

Absolutely fantastic company

Absolutely fantastic company. From start to finish,friendly,honest and very professional. We have had all our house fitted with shutters and can honestly say that the shutters are high quality,and finished to a high standard.Rob and his staff are amazing. I would 100% recommend this company over and over again.

14 March 2023
Unprompted review
Kent Bespoke Shutters logo

Reply from Kent Bespoke Shutters

Thank you so much for your review Sara! We are so pleased to hear that you are happy with your shutters and the service you received. Thank again,
Zena @KBS

Rated 5 out of 5 stars

Sales process was excellent from start…

Sales process was excellent from start to finish. Shutters were installed quickly and to a high standard. Very happy and would buy again.

16 February 2023
Unprompted review
Kent Bespoke Shutters logo

Reply from Kent Bespoke Shutters

Thank you for sharing this review Sarah. We hope to hear from you again in the future should you need anything further.

Thanks Again,
Zena @ KBS

Rated 5 out of 5 stars

Highly recommended

I can’t recommend Kent Bespoke Shutters enough. The entire experience from quote to fitting was perfect. There was no pressure to buy but they were by far the cheapest of the companies I got quotes from. In my measuring appointment, all my options were explained clearly and I fully understood what I was getting.

The fitter was lovely, very respectful of my home and the finished product looks amazing. I had shutters fitted into a square bay and they look like they’ve always been there. Small touches like lining the shutters up with each window pane really make a difference to the finished look.

I will definitely use KBS again for any further shutters and would 100% recommend.

10 February 2023
Unprompted review
Rated 5 out of 5 stars

KBS are the ones to use for your shutters

Had our shutters fitted yesterday by the amazing Chris and Rob. Chris arrived on time and he was very considerate in everything he did even to the point of wearing slippers. He worked the whole morning and was ready for Rob when he arrived at mid-day. They then worked together completing the upstairs shutters and then the large patio door shutters. They removed all the rubbish.
The final finish to each window is superb and we cannot recommend them highly enough.
We had received 2 other quotes before we settled on KBS and are really pleased we decided to use them.
From the initial meeting and quote to the fitting yesterday we have absolutely no complaints.

9 February 2023
Unprompted review
Rated 5 out of 5 stars

Our Kent Bespoke Shutters

From the first contact, initial meeting, measure-up and quotation to the installation our expectations were exceeded. It was a pleasure to deal with Kent Bespoke Shutters and we would certainly recommend them.

31 January 2023
Unprompted review
Rated 5 out of 5 stars

Quality product and first class service

Having looked at a few other providers we choose Kent Bespoke Shutters. From our first meeting with Rob his knowledge is excellent and he shared his thoughts on what would go well with our property. We were kept updated throughout the process, the installation was great and we are delighted with the shutters. Don’t go anywhere else !

4 January 2023
Unprompted review
Rated 5 out of 5 stars

Great products and excellent service

Great products and excellent service. At the initial meeting
Rob was very professional and informative. His input really helped us decide what was best for us.
Chris carried out the install, which went very smooth. We would highly recommend Kent Bespoke Shutters.

9 January 2023
Unprompted review
Rated 5 out of 5 stars

Superb service from quote to fitment!

My wife and I are so happy that we chose KBS for our shutters. Rob gave us all the information we needed with an air of confidence that made us feel we were in safe hands. When it came to the install Chris clearly knew his stuff and was very considerate even down to his indoor footwear (slippers). Fitment was very fast and our new shutters look amazing! He even took our old blinds away for disposal saving me a job.

If you’re looking for a quality product, designed and delivered to perfection then we highly recommend you speak to KBS.

21 December 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant local company!

Can't recommend them enough! Top quality product delivered by such a professional local company! From start to finish the whole process has been brilliant. Rob came along to quote, no hard sell, just useful information to guide you to your final choice. Chris came yesterday to fit, the tidiest fitter ever! Even came with his own slippers (apologies from spaniel Arch as he thought you had brought him a new toy!) And Chris took away all the packaging. Not forgetting Kate as well for superb communication! Pleasure to do business with you all!

20 December 2022
Unprompted review
Rated 5 out of 5 stars

I rarely leave reviews good or bad but…

I rarely leave reviews good or bad but I felt compelled to write and say what a fantastic experience we enjoyed from start to finish with Kent Bespoke Shutters.
Rob and his team deserve praise for their service level, systems, protocols and execution of their business.
From first introduction at quoting to todays installation, I cannot fault any part of the process.
The price was unbelievably competitive, the product exceptionally good quality and the excellent installation by the lovely, polite and tidy Chris today… all top notch.
Thank you for your friendly, reassuring and professional approach throughout.
Faultless !

13 December 2022
Unprompted review
Rated 5 out of 5 stars

amazing service from start to finish

couldn't be more happy with our new shutters! we have been putting these off for years because we were so worried about the amount of companies offering them but the service we received from Kent bespoke shutters was amazing. when rob came for the initial meeting to discuss designs and measure up it didn't feel like a big sales pitch. he was very patient while we went over all the options available and gave plenty of great honest advice. although slightly delayed (about a week) we were kept informed and rob couldn't be more apologetic when he came to fit them. were fitted and gone within an hour and respectful of our home leaving it spotless when they left. thank you again and will be recommending to anyone who needs shutters.

29 November 2022
Unprompted review
Rated 5 out of 5 stars

Exceeded expectations. Thank you KBS

From our initial contact right through to installation KBS did exactly what they promised in a timely and professional manner. Really impressed with the quality and price of these shutters. It was a refreshing change to deal with a company who were friendly, professional, turned up on time and left the site clean and tidy. Thank you Rob and Chris. I would not hesitate to use KBS again and would highly recommend them to anyone looking to install shutters in their home.

16 November 2022
Unprompted review

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