Kent Bespoke Shutters Reviews 

281
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share how helpful and informative the staff members are during initial consultations, taking the time to clearly explain all available options and showcase samples directly inside private homes. Consumers also point out that the shutters are crafted from exceptional materials, offering a high-end look that significantly improves the overall appearance of different rooms. People consistently mention that the installation process is carried out swiftly and cleanly, with fitters arriving precisely on time, maintaining a polite demeanor, and leaving no mess behind. Reviewers emphasize that communication remains transparent throughout the entire journey, making future recommendations and repeat business an easy choice.

What people talk about most

Service

Reviewers highlight positive aspects of service from the initial consultation through to final installation.... See more

Product

Users describe positive interactions with product, expressing great satisfaction with the high quality and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professional and... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent craftsmanship and... See more

User experience

Consumers find user experience to be seamless and straightforward from the initial visit through to the final... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very professional and knowledgeable company to do business with, from start to finish. Explain what shutters will need to be made of for different types of room. Rob was very helpful in gui... See more

Company replied

Rated 5 out of 5 stars

Our initial visit was with Rob very helpful & informative re our choice of shutters. . We were kept informed of the process. We Had shutters fitted by Luke. Very pleased with them, they make such a di... See more

Company replied

Rated 5 out of 5 stars

From first contact, the company were very helpful and fast in their responses. Rob visited our home and went through the whole process and helped us choose the right shutters for our window. Th... See more

Company replied

Rated 5 out of 5 stars

Great company to deal with. Everyone was friendly and professional. During the home visit/survey, all options were clearly demonstrated and explained. Everything was followed up by clear writte... See more

Company replied


Company details

  1. #2 of 51 best companies in Blinds shop

Written by the company

Kent's leading supplier and installer of premium quality hardwood window shutters.


Contact info

5.0

Excellent

TrustScore 5 out of 5

281 reviews

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5.0

All reviews

(281)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

Don't bother looking anywhere else. Shutters are perfect and the company is so professional and helpful.

From the moment someone from the company came to our home to the installation everything was perfect. We absolutely love the shutters, and ordering just what we wanted was so easy, and they were so flexible. Definitely shone above the rest and the price is so reasonable. Once you have found this company, don't bother going anywhere else.

9 April 2024
Unprompted review
Kent Bespoke Shutters logo

Reply from Kent Bespoke Shutters

Hello Suzanne,

Wow thank you for such positive feedback. It's great to hear that you felt KBS stood out amongst others. We really appreciate you taking the time to leave the review.

Thank you again,

Zena @KBS

Rated 5 out of 5 stars

Amazing quality shutters

From start to finish my experience with Kent Bespoke Shutters has been brilliant. Great communication, clear pricing, high quality product and a perfect fit and finish.

5 April 2024
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Reply from Kent Bespoke Shutters

Hello Beth,

Thank you so much for leaving us some feedback. We are so happy that your experience with us has been a positive one and that you are satisfied with the end result.

Thank you again,

Zena @ KBS

Rated 5 out of 5 stars

Fantastic job

I couldn’t be more happy with my new shutters , they look amazing , please people if you are considering getting shutters , give these guys a go , great price and amazing job .
Thank you so much , love them ….

15 March 2024
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Reply from Kent Bespoke Shutters

Thank you Anthony for leaving us a review. It's great to hear that you're so happy with the finished shutters.

Thanks again, Zena @ KBS

Rated 5 out of 5 stars

I am so pleased with my Shutters has…

I am so pleased with my Shutters has made such a difference to my living room just perfect. The fitter was very quick a efficient even though he couldnt find my house. Would recommend this company

12 March 2024
Unprompted review
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Reply from Kent Bespoke Shutters

Thank you Debbie for the lovely feedback. We are so pleased to hear you are happy with the end result and that you would recommend us in future.

Zena @ KBS

Rated 5 out of 5 stars

A company that cares!

A company that cares.
From our initial consultation to the fitting Kent Bespoke Shutters really care about their customer service.
I had spoken to other companies and been rushed into making a decision where as Kent Bespoke really take the time to explain their product and installation. I went with them for this service.
Would recommend to anyone considering shutters and they look amazing.

15 March 2024
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Reply from Kent Bespoke Shutters

Hello Laura! It's so lovely to hear that you chose us for our customer service, this is something we really pride ourselves on so that's great to know. Thank you for taking a moment to leave us some feedback.

Zena @KBS

Rated 5 out of 5 stars

Rob and Zena were understanding to our…

Rob and Zena were understanding to our slow renovation build issues and timely when asked to visit for the initial planning and subseqent installation of our bi-fold blinds. The blinds are exactly what we needed, so very happy overall.

1 March 2024
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Reply from Kent Bespoke Shutters

Thank you Peter for leaving us some feedback. It's great to hear you are happy with the blinds and good luck with the ongoing renovations!

Thank you,

Zena @ KBS

Rated 5 out of 5 stars

Excellent product

Excellent product
Excellent service
And an enhancement to our home

26 February 2024
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Reply from Kent Bespoke Shutters

Hello Michael,

Thank you for taking the time to leave some feedback on your experience with Kent Bespoke Shutters. We are pleased to hear it was a positive one all round.

Thank you

Zena @ KBS

Rated 5 out of 5 stars

Our second time using Kent Bespoke…

Our second time using Kent Bespoke shutters and they've done a great job. Installer Chris is such a nice guy and the shutters look brilliant. Thanks again.

21 February 2024
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Reply from Kent Bespoke Shutters

Hello Noel,

Thank you again for such a positive review and for taking time to leave this. It's great to have you as a returning customer and we are so pleased that everything has gone well again.

Zena @KBS

Rated 5 out of 5 stars

Great service and quality fitting and…

Great service and quality fitting and materials. We were always kept informed of how things were progressing with the order. Quite a wait for them, but they are made to order, so only to be expected.

19 February 2024
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Reply from Kent Bespoke Shutters

Hello Tim, Thank you for taking the time to leave a review of your experience with us. It's great to hear you have so many positives to share, through from customer service to the products themselves.

Thank you again,

Zena @KBS

Rated 5 out of 5 stars

Highly recommended

The whole team were great, from start to finish, and the shutters are fab!

14 February 2024
Unprompted review
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Reply from Kent Bespoke Shutters

Thank you for your feedback Matt, we are really pleased to hear you have been satisfied with the service you have received and your finished shutters!

Rated 5 out of 5 stars

We are really pleased with the product…

We are really pleased with the product and must pass our special thanks to Chris who installed the shutters within an hour. He was polite, professional and clean, removing all the waste products. We must also applaud the initial survey as not only was the measure precise, he explained all the options of blade size, hinge, colour, base material and opening options.
In essence we would certainly use your company again and have a second estimate for our bedroom window, which we need to change before ordering the shutters.
Many thanks

30 January 2024
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Reply from Kent Bespoke Shutters

Hello Malcolm, Thank you for such a kind review. We have passed on your thanks and feedback to Chris. It is great to hear you have had such a positive experience throughout and that you will be using us again.

Thank you again,
Zena @ KBS

Rated 5 out of 5 stars

Excellent service

Excellent service , kept informed throughout the process from quotation to installation.

18 January 2024
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Reply from Kent Bespoke Shutters

Hello Paul,

Thank you so much for this review and we are so glad to hear that you have received a positive service from us.

Thank you,

Zena @ KBS

Rated 5 out of 5 stars

Fully Recommend Kent Bespoke Shutters

Kent Bespoke Shutters provided us with a great service from start to finish. They provided us with a fair price and a professional fitting service. The shutters look great in our house and really make a difference. They come fully recommend and would certainly use again.

15 January 2024
Rated 5 out of 5 stars

First Class Company

First class company from quotation to installation. High spec products, installation very clean and tidy.
Very pleased with the shutters has completely changed the look of the room. All staff very friendly and professional

18 January 2024
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Reply from Kent Bespoke Shutters

Thank you so much for this lovely review Beverly. It's great to hear that you are happy with your completed shutters and that you have had a positive experience throughout the process and with our team. Thanks again, Zena @ KBS

Rated 5 out of 5 stars

Highly recommended - very happy customers!

Kent bespoke shutters were actually recommended by a few friends and we stupidly went with a slightly cheaper company, which turned out to be an absolute nightmare. But Rob came back over 6 months after he first gave us a quote, helped talk through what we wanted and didn’t want after being burned by the other company. They honoured our first quote even though it would be almost a year after quoting that the shutters would be fitted.
Chris and Rob turned up on time and worked super fast to get our shutters fitted and left no mess at all. And we are SO happy, just great quality material, great workmanship, super professional and reliable. We’re so grateful to Rob and KBS. I’ll recommend to anyone who asks for shutters in Kent.
Thanks again! :)

3 January 2024
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Reply from Kent Bespoke Shutters

Thank you so much for this wonderful feedback. We are so pleased that you were finally able to have your completed shutters and feel satisfied with the end result and the experience overall. It is great to hear that you will be recommending us.
Thank you again,
Zena @ KBS

Rated 5 out of 5 stars

Kent Bespoke shutters 10/10

Rob was very professional on his first visit to my home, this was a key point in going with kent bespoke shutters. Also you were also highly recommended by a colleague. The shutters look brilliant. Thankyou.

14 December 2023
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Reply from Kent Bespoke Shutters

Hello Janet,
We are so pleased to hear that we came recommended to you and that you observed the knowledge and professionalism of Rob on your home survey visit.

Thank you for sharing your feedback,

Zena @KBS

Rated 5 out of 5 stars

The company

It's becoming less common to find a company that has attention to detail and with there start to finish application. Great product
Graeme

21 December 2023
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Reply from Kent Bespoke Shutters

Thank you Graeme, we pride ourselves on providing a quality service from start to finish. So we are pleased to hear this shone through for you. Thank you for your feedback.
Zena @ KBS

Rated 5 out of 5 stars

Wouldn’t use any other company!

Thanks Rob, Chris and Zena for our shutter installation & customer service.
We recently moved into our home back in September and knew straight away we wanted shutters, Rob came out within 2 weeks of us moving in and we had booked in for our shutters. From the first payment to installation it took around 11 weeks and we couldn’t be happier with the results!
Rob had installed shutters on my parents house and and a few people we know - so we knew we were in safe hands. 10/10 service, reasonably priced, happy customers!
Thank you once again.

19 December 2023
Unprompted review
Kent Bespoke Shutters logo

Reply from Kent Bespoke Shutters

Wow thank you for such lovely feedback Natasha! We are so pleased that you found the entire process a positive one. Thank you for your custom and for taking the time to leave this review.

Zena @ KBS

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