Kent Bespoke Shutters Reviews 

281
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share how helpful and informative the staff members are during initial consultations, taking the time to clearly explain all available options and showcase samples directly inside private homes. Consumers also point out that the shutters are crafted from exceptional materials, offering a high-end look that significantly improves the overall appearance of different rooms. People consistently mention that the installation process is carried out swiftly and cleanly, with fitters arriving precisely on time, maintaining a polite demeanor, and leaving no mess behind. Reviewers emphasize that communication remains transparent throughout the entire journey, making future recommendations and repeat business an easy choice.

What people talk about most

Service

Reviewers highlight positive aspects of service from the initial consultation through to final installation.... See more

Product

Users describe positive interactions with product, expressing great satisfaction with the high quality and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professional and... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent craftsmanship and... See more

User experience

Consumers find user experience to be seamless and straightforward from the initial visit through to the final... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very professional and knowledgeable company to do business with, from start to finish. Explain what shutters will need to be made of for different types of room. Rob was very helpful in gui... See more

Company replied

Rated 5 out of 5 stars

Our initial visit was with Rob very helpful & informative re our choice of shutters. . We were kept informed of the process. We Had shutters fitted by Luke. Very pleased with them, they make such a di... See more

Company replied

Rated 5 out of 5 stars

From first contact, the company were very helpful and fast in their responses. Rob visited our home and went through the whole process and helped us choose the right shutters for our window. Th... See more

Company replied

Rated 5 out of 5 stars

Great company to deal with. Everyone was friendly and professional. During the home visit/survey, all options were clearly demonstrated and explained. Everything was followed up by clear writte... See more

Company replied


Company details

  1. #2 of 51 best companies in Blinds shop

Written by the company

Kent's leading supplier and installer of premium quality hardwood window shutters.


Contact info

5.0

Excellent

TrustScore 5 out of 5

281 reviews

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5.0

All reviews

(281)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

From first enquiry to completion it was…

From first enquiry to completion it was a joy. The service is outstanding and the product fantastic.

1 November 2024
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Reply from Kent Bespoke Shutters

Hello Elizabeth,

It is great to hear that the entire experience with us has been a positive one and that you are satisfied with the finished result. Thank you for taking a moment to leave this review.

Zena @ KBS

Rated 5 out of 5 stars

The shutters are beautifully made

The shutters are beautifully made, and were installed quickly and in a tidy manner. I am so pleased that I looked around and found Kent Bespoke, rather than buying from other outlets that use Chinese goods. Competitive price too, and prompt service.

28 October 2024
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Reply from Kent Bespoke Shutters

Hello,

Thank you for taking the time to leave us with some feedback and we are really pleased that you are happy with your completed shutters.

Thank you,

Zena @ KBS

Rated 5 out of 5 stars

Shutters

From the moment we contacted KBS they made it an incredibly easy process - answering our many questions being so patient and knowledgeable. Now we have had the shutters fitted they are perfect and exactly what we wanted. I couldn’t recommend them more highly.

30 October 2024
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Reply from Kent Bespoke Shutters

Hello Helen,

Thank you so much for such a wonderful review. We are always happy to hear that the process from start to finish has been a positive one.

Thanks again,

Zena @ KBS

Rated 5 out of 5 stars

Highly professional. Great products

From our initial meeting with Rob we felt comfortable with our decision to use a local supplier for shutters in our new home. The quality of the samples was very good and Rob was confident he could meet our expectations. Attending our home to discuss further and measure up the following day , we agreed the purchase.
During the manufacturing process Zena and Rob kept us informed of progress and dates for fitting.
Our installation occurred on time as planned. Rob and Luke installed our shutters across thd entire house in a day. No mess, no fuss and highly professional. We love the results and are so pleased with our decision to use Kent Bespoke. A truly local, professional company working with great products. We cannot recommend them highly enough. And a 5 year guarantee from people we now know and can trust. A every important point when making a purchase like this.
Great product. Great company. Thankyou all.

23 October 2024
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Reply from Kent Bespoke Shutters

Hello Peter,

Thank you for taking the time to leave such a detailed review. It's so lovely to hear how you found the whole experience and that you were happy with the process from start to finish. Thank you again for choosing Kent Bespoke Shutters.

Zena @ KBS

Rated 5 out of 5 stars

Really good professional company

Really good professional company. Would recommend to all!

10 October 2024
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Reply from Kent Bespoke Shutters

Hello Ryan, we are really pleased to hear that you will be recommending us and that you have been happy with the service you have received from KBS. Thank you for leaving us a review.

Zena @ KBS

Rated 5 out of 5 stars

Professional & quality product

Professional. Good communication over the phone. Very informative throughout. Little bit of a wait but worth it, as the product and fitting service is fantastic. Slick, tidy, beautiful result. We couldn’t be happier all round

17 October 2024
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Reply from Kent Bespoke Shutters

Hello Jemma, thank you so much for sharing your feedback. We really appreciate the time you have taken to do this and it is great to hear that you are happy with everything through from the service, to fitting to the final product. Enjoy!

Zena @ KBS

Rated 5 out of 5 stars

Shutter installation

Very efficient service from beginning to end, would not hesitate to recommend.

18 September 2024
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Reply from Kent Bespoke Shutters

Hello Sue,

Thank you so much for this review, we really appreciate the time to leave us your thoughts and we are pleased to hear you would recommend Kent Bespoke Shutters.

Thanks again,

Zena @ KBS

Rated 5 out of 5 stars

Kent bespoke shutters have been amazing…

Kent bespoke shutters have been amazing since first point of contact. Shutters were fitted today by Rob and they are exactly what I wanted, he done a great job and was completed really quickly, he even fixed my broken curtain rail which was a bonus. Thank you very much.

1 October 2024
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Reply from Kent Bespoke Shutters

Hello Katie,

Thank you so much for taking some time out to leave us this wonderful review. It's so good to hear that you have been satisfied with everything from start to finish. Thank you again for your custom.

Zena @ KBS

Rated 5 out of 5 stars

Really excellent company

Really excellent company. Very competitively priced and great service in both measuring and advice, and fitting. They kept us informed about an unavoidable delay (out of their control) and fitted them as soon as they could.
Shutters look amazing and we’re so delighted we’ve decided to buy additional shutters. We would recommend Kent Bespoke Shutters without hesitation

7 June 2024
Unprompted review
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Reply from Kent Bespoke Shutters

Hello Jacqui,

Thank you much for a wonderful review. It's amazing to hear you would recommend Kent Bespoke Shutters and that you have been happy with the service you have received from the start of your time with us. We look forward to installing your next order with us in the near future!

Zena @ KBS

Rated 5 out of 5 stars

Incredibly efficient service and an excellent job!

Incredibly efficient service and an excellent job from the guys installing the shutter. A big thank you and would absolutely recommend!

24 May 2024
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Reply from Kent Bespoke Shutters

Hello Antony,

You are very welcome, a big thank you back to you for taking some time to leave us a review.

Thanks again,

Zena @ KBS

Rated 5 out of 5 stars

Shutters are absolutely amazing and…

Shutters are absolutely amazing and were colour matched to perfection. Very happy, and would definitely recommend.

20 May 2024
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Reply from Kent Bespoke Shutters

Hello,

Thank you so much for your feedback. It's great to hear you are happy and that you would recommend Kent Bespoke Shutters.

Thanks again,

Zena @ KBS

Rated 5 out of 5 stars

Fabulous!

The shutters look amazing and fit perfectly.

21 May 2024
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Reply from Kent Bespoke Shutters

Hello Annette,

Thank you for taking a moment to leave us a review and for the positive feedback.

Thank you for choosing us!

Zena @ KBS

Rated 5 out of 5 stars

My shutters are stunning absolutely…

My shutters are stunning absolutely buitiful, loved my choice of coulur, I could honestly say what an amazing job that Rob my Savaier fitter did. Inside out. A superb professional fitting I'm so so pleased with them and so Happy. Thay look amazing. I couldn't thank Rob Enough. Fantastic work. He told me about the shipping and I understood. I also love the design the way thay open and close absolutely amazing. A professional job well done many thanks and Regards to Rob at KBS . I told him I'll keep in contact with you. I cant wait to get my journey going with your next stages. Thay certainly keep in the warmth. Spectacular job well done.

24 May 2024
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Reply from Kent Bespoke Shutters

Hello Gary,

We are so happy to hear that you are happy with your finished shutters and the design you went for. I am glad you are noticing the improvements in your home and that you have been satisfied with the service and workmanship you have received. We are really grateful for the time taken to leave us this review.

Thank you again,

Zena @KBS

Rated 5 out of 5 stars

Terrific people

Terrific people, great installation, and fantastic shutters.

22 May 2024
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Reply from Kent Bespoke Shutters

Hello Peter,

Thank you! We are grateful for such lovely feedback and glad you are happy with your completed shutters.

Zena @ KBS

Rated 5 out of 5 stars

A review from a very satisfied customer

Even though their quote was not the cheapest, the quality of the product and the service that we received at the initial appointment made us accept the services of Kent Bespoke Shutters. Excellent service from the beginning of accepting the quote to the installation of our shatters. We were kept informed of the process of our order until the day of installation. A very professional company in all areas and we would not hesitate in recommending or using Kent Bespoke Shutters again.

21 May 2024
Kent Bespoke Shutters logo

Reply from Kent Bespoke Shutters

Hello,

It's great to hear that KBS appealed to you based on quality and customer service, things that we pride ourselves on. Thank you for leaving us some feedback and we appreciate any recommendations.

Thanks again,

Zena @KBS

Rated 5 out of 5 stars

Would recommend

Friendly, professional team. Very easy to get hold of on the phone or email. Smooth process from start to finish. Quality shutters.

17 May 2024
Rated 5 out of 5 stars

Excellent service

Excellent service from surveying to installing. Quality shutters at fair prices.

21 May 2024
Kent Bespoke Shutters logo

Reply from Kent Bespoke Shutters

Hello,

It's great to hear that you have been satisfied with the service you have received throughout your experience with us as well as the quality of your shutters. Thank you for taking a moment to leave us some feedback, it's really appreciated.

Thanks again,

Zena @ KBS

Rated 5 out of 5 stars

Very friendly installer

Very friendly installer. Perfect workmanship. Explained everything in detail. Brilliant job. Would highly recommend them

9 May 2024
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Reply from Kent Bespoke Shutters

Hello John,

Thank you for your review. We are pleased to hear your installation went well and that you are happy with the service you have received.

Thank you again for your custom.

Zena @ KBS

Rated 5 out of 5 stars

Good service and lovely shutters fitted…

Good service and lovely shutters fitted with minimal fuss.

15 April 2024
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Reply from Kent Bespoke Shutters

Thank you for taking time to offer feedback on your shutters and the service you received, we are pleased to hear you are happy with everything.

Thank you again,

Zena @ KBS

Rated 5 out of 5 stars

Lovely shutters and great Company

Excellent service from Ben and the team. Ben helped me choose exactly the right style shutters for my house, and now they're all in they look gorgeous, and my neighbours have all commented how lovely they look, too.

Thanks all.

5 April 2024
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Reply from Kent Bespoke Shutters

Hello Gillian,

We are so pleased to hear that you are happy with your completed shutters.

Thank you for your custom,

Zena @ KBS

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