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Kent Express Dental Supplies Reviews 457

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive knowledge, making every interaction pleasant and efficient. Many highlight the exceptional customer service, noting that representatives go above and beyond to support their needs, offering alternatives and ensuring the right items are found. The ordering process is frequently described as easy and efficient, with many appreciating the prompt and reliable service, often including next-day delivery. The overall service provided is consistently rated as excellent, with consumers appreciating the consistent reliability and the supportive, approachable nature of the team.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, diligence, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its excellence, speed, and... See more

Order

People report positive experiences with the ordering process, finding it easy and efficient. Customers... See more

Customer service

Customers had positive experiences with customer service, consistently describing it as great, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am writing this review to sincerely thank Harry Barlow for being such a helpful, supportive, and professional person to work with. Over time, we’ve faced various challenges — from website issues... See more

Company replied

Rated 5 out of 5 stars

Jake is very friendly and helpful, he goes above and beyond to support our needs, he will go through alternatives at great lengths with both positives and negatives to make sure we get the right item... See more

Company replied

Rated 5 out of 5 stars

Always reliable service, Our account manager Jo is very pleasant and helpful and finds the best us the best deals she can. Delivery usually next day.

Company replied

Rated 5 out of 5 stars

Jack at Kent Express is totally amazing! He is always happy to discuss products and offers! I cannot rate Jack highly enough and look forward to placing my weekly order!! Keep up the good work Jack!!... See more

Company replied


Company details

  1. #1 of 7 best companies in Dental Supply Shop

About Kent Express Dental Supplies

Written by the company

Kent Express Dental Supplies are your one-stop shop for thousands of quality dental consumables and equipment from the world’s leading brands.

Established back in 1982, we’re one of the industry’s most accomplished and trusted suppliers and one of its biggest champions of sustainability.

From restoratives and endodontics to impression materials and infection control, our comprehensive range will help keep your practice working at max efficiency.

The unique needs of your practice have our full attention! Be prepared for a personalised and enhanced shopping experience like no other.

FREE next day delivery on every online order

Our online store makes ordering your everyday essentials as easy as pie!

Our online store makes ordering your everyday essentials as easy as pie!
Orders placed before 5pm on a weekday (excluding Bank Holidays) are despatched the same day with next working day delivery by courier.

Contact info

Promotion box for Kent Express Dental Supplies

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Grab a pack of 200 for only £5.95!

4.9

Excellent

TrustScore 5 out of 5

457 reviews

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Rated 5 out of 5 stars

Easy simple hassle free

Great job exact time delivery with such an easy and fast order as well thank you
It is great pleasure to do business with you guys

15 February 2024
Kent Express Dental Supplies logo

Reply from Kent Express Dental Supplies

Great to hear, thanks for the review!

Rated 5 out of 5 stars

Perfect dental shop with Jayne

I have been using this dental shop for ages, the one you are looking for in terms of professional advice and pricing is Mrs Jayne Hodges, she is always taking care of my 3 businesses since budget dental and still she is always focus and on the case.
well done Jayne.

20 February 2024
Unprompted review
Kent Express Dental Supplies logo

Reply from Kent Express Dental Supplies

Thanks for the fantastic feedback, we'll pass on your kind words to Jayne :)

Rated 2 out of 5 stars

Choose

Months long no access to account for ordering. Prolonged access issue to online statements/invoices. Is your data hacked

2 February 2024
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Reply from Kent Express Dental Supplies

Hi there, we're sorry to hear this. One of our team will be in touch with you shortly to answer any queries you might have, and see if there is anything we can do to improve your experience.

Rated 5 out of 5 stars

Jade Catlin 5 star review 100% best service

AMAAAAZING!!! 5 star review for 100% best service ever- In particular Jade Catlin in Sales was exceptional , and has proved me with years of the best deals and best ever service. thank you Jade ... don't ever leave lol petts hill dental

2 February 2024
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Reply from Kent Express Dental Supplies

Hi there, thank you so much for the fantastic feedback. We're so pleased to hear that Jade has been providing you the best service possible!

Rated 5 out of 5 stars

Ordered just before midnight…

Ordered just before midnight and the items arrived within 36 hours. I have been using Kent Express for many years and they have never let me down.

15 January 2024
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Reply from Kent Express Dental Supplies

Great to hear, thanks for the review Bryan!

Rated 5 out of 5 stars

Quick service & great communication

My account manager is always helpful, transparent and prompt in responding to me.
Deliveries are swift and any issues that we have faced have been dealt with accordingly.
I appreciate all of this and look forward to working with Kent Express in the future.

18 January 2024
Kent Express Dental Supplies logo

Reply from Kent Express Dental Supplies

Hi Alicia, thank you so much for a great review!

Rated 2 out of 5 stars

Website was not working properly for a…

Website was not working properly for a while, some materials out of stock for long time. Increased cost with no notifications

10 January 2024
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Reply from Kent Express Dental Supplies

Hi Nick, thanks for your review! We're sorry to hear this. Your Account Manager Jack will be in touch shortly to see if there's anything we can do regarding your prices.

Rated 5 out of 5 stars

Quick ordering system

Quick ordering system. Great customer service. 👍

4 January 2024
Kent Express Dental Supplies logo

Reply from Kent Express Dental Supplies

Great to hear, thanks for the review Christina!

Rated 4 out of 5 stars

Lost without them

Jack Marchant is, as usual, brilliant and always so helpful. Throughout, he has strived to ensure excellent customer service. We would be much worse off without him!! Lynn from accounts also deserves a shout out, as has been a life saver with account queries so thank you very much to both of them!

3 January 2024
Kent Express Dental Supplies logo

Reply from Kent Express Dental Supplies

Hi there, thanks for the review! We're so pleased to hear that Jack and Lynn are doing a great job looking after you. Please don't hesitate to let us know where we can improve.

Rated 5 out of 5 stars

Next day delivery

Easy online ordering system, next day delivery.

9 January 2024
Kent Express Dental Supplies logo

Reply from Kent Express Dental Supplies

Hi there, thanks for the review :)

Rated 5 out of 5 stars

Fast Delivery

As always, fast delivery with no problems.

2 October 2023
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Reply from Kent Express Dental Supplies

Hi Sue, thanks for the positive feedback :)

Rated 5 out of 5 stars

Competence…

I keep telling U why! My area manager Jack - thorough, knowledgeable & patient.. Brilliant through the Covid Pandemic - often felt like he was my best pal trying to salvage what he could to keep our Clinic running efficiently- only another local company equalled -?out of the many companies our Clinic dealt with - & his performance is ongoing alongside otherTeam members..
Our last area manager Tom was good & left for a more advantageous position.
Make SURE Jack doesn’t…!

22 September 2023
Kent Express Dental Supplies logo

Reply from Kent Express Dental Supplies

Hi there, thanks for the great review! We're so pleased to hear that Jack is doing a fantastic job looking after your account :)

Rated 5 out of 5 stars

Excellent service, Fast and free delivery

Excellent service, fast track free delivery, reasonable priced. Especially, Mark is offering such a great service and support to us. He always highlights and draws attention on deals. Definitely recommend Kent Express.

Happy Family Dental Team

25 September 2023
Unprompted review
Kent Express Dental Supplies logo

Reply from Kent Express Dental Supplies

Hi there, thanks for taking the time to leave us a fantastic review! We'll pass on your positive feedback to Mark :)

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