Ordered some shower panels, multi panels, order process was very easy and price was very competitive. I chose the delivery option to have them delivered directly from the manufacturer. The panels we... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The listing on the website was clear and descriptive with plenty of photos. The postage was fast and the item sent is excellent quality and works well.
Company replied
Product arrived as described. Delay in delivery but not their fault and communicated really well.
Company replied
Found the part I was looking for online ordered it and it was delivered the next morning
Company replied
Company details
- #25 of 53 best companies in Plumbers' merchant
- #42 of 113 best companies in Bathroom Supply Shop
- #32 of 50 best companies in Boiler supplier
- #37 of 73 best companies in Heating equipment supplier
- #8 of 16 best companies in Shower screen shop
Written by the company
Kent Plumbing Supplies was founded in 2001 and over the years has grown into the highly regarded business it is today. We supply quality plumbing, heating and bathroom products at competitive prices to both the trade and retail customers. We design and supply full bathroom suites using the innovative software Virtual Worlds alongside our large bathroom showroom, and supply boiler and cylinder spares using our industry leading parts finding service. Our association with Kent Electrical Supplies means we can offer products and a high level service to all of our clients in the bathroom heating and electrical fields. We hold a wide range of stock, from a washer to a bathroom suite to heating systems. Why not check our expanding website for more!
Contact info
Unit 1, 24a Longley Road, ME8 7RU, Rainham, United Kingdom
- 01634235666
- sales@kentplumbing.net
- kentplumbingsupplies.co.uk
4.7
Excellent
218 reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Kent Plumbing Supplies
Thank you for your order and review!
Brilliant service
Great product and excellent delivery service. Received in 24 hrs from ordering
11 January 2023
Reply from Kent Plumbing Supplies
Thank you for your order and review!
Kent ok, but carrier, DPD, atrocious
No problem with Kent Plumbing themselves, but massive problems with their chosen carrier DPD. These guys made three attempts to deliver which failed each time because they couldn’t find me. This despite detailed instructions from me and even “what three words”, exact location of our door! Even when they did finally deliver they didn’t leave the parcel in the “designated safe place”, but by our gate out in the open where it could have been stolen or soaked by rain.
10 January 2023
Reply from Kent Plumbing Supplies
Good morning,
I am glad to hear that you have had a good experience with Kent Plumbing Supplies, but also sorry to hear that you have had a bad experience with our chosen courier company. We usually have a good experience with them but on this occasion they have let both ourselves and you down so we can only apologise for that. We, like yourself, even gave them the what three words location and thought that would solve any issues!
Thank you for your order, we will pass on your comments to DPDLocal in the hope that it will improve their service.
Good service and value for money.
13 January 2023
Reply from Kent Plumbing Supplies
Thank you for your order and review!
Brilliant
Brilliant, (so far at least), I ordered on line, they were the cheapest for the toilet I wanted and it was delivered within 2/3 days. Parcel was intact and I was made aware when it would arrive. I say (so far at least), because it has yet to be fitted, if I have issues then I will discover if their support team are as good as their sales team. But I am not expecting any issues. Highly recommended.
10 January 2023
Reply from Kent Plumbing Supplies
Thank you for your order and review! We are glad to know that the items has arrived intact, and we are proud to say that our sales team would also deal with any support/aftersales issues, so should there be any issues we are sure they will be dealt with promptly!
Very helpful
Very helpful. Nice staff, and easy to park too, which isn’t always a given.
3 January 2023
Reply from Kent Plumbing Supplies
Thank you for your order and your kind review.
Tried 4 companies before Kent
Tried 4 companies before Kent, I wanted an oversized radiator to replace a damaged one from another company. Nobody could get me a replacement before Christmas. Then I tried Kent supplies they checked with their supplier and came back to me with Thur 22.12.22. I ordered 19.12.22, the radiator arrived early on Wed 21.12.22. The price was very good, £12 dearer than the cheapest, but delivery before Christmas and £200 cheaper than another company who could not deliver before Christmas.
19 December 2022
Reply from Kent Plumbing Supplies
Thank you for your order and review, we are glad that you were able to have your items delivered before Christmas!
Reply from Kent Plumbing Supplies
Thank you very much.
Reply from Kent Plumbing Supplies
Thank you very much for your business and review!
Great service- ordered item Saturday…
Great service- ordered item Saturday and received it Monday! Top class.
22 November 2022
Reply from Kent Plumbing Supplies
Thank you once again for your order and review
Seamless experience
Seamless experience
Fast delivery
A mistake was made on the initial booking. A quick phone call sorted this out.
Thank you.
9 November 2022
Reply from Kent Plumbing Supplies
Thank you for your order and review, it is greatly appreciated.
Great service provided by KPS
Great service provided by KPS. Some items were out of stock and they were refunded promptly. I will highly recommend them
27 October 2022
Reply from Kent Plumbing Supplies
Thank you for your order and review - it is greatly appreciated.
Great company to do business with.
They have delivered what they have promised on time and at excellent price.
27 October 2022
Reply from Kent Plumbing Supplies
Thank you very much
Did not receive parcel
Did not receive parcel. DPD stated they delivered to house number 12a to someone called Mark. There is no such address as 12 a Chandos Road
1 November 2022
Reply from Kent Plumbing Supplies
**EDITED**
Parcel has now been found by the customer as stated in a follow up email reply to ourselves.
**EDITED**
Hi, I have spoken with DPDLocal and they have confirmed a clerical error in writing the neighbours address. I have tried to call you and have sent you an email. They have confirmed which address they have delivered it to, would you be able to call me please on 01634 235666 for me to explain this to you as I do not believe I should be giving personal details of other people or their addresses on this platform.
**ORIGINAL**
Hi, I am surprised to see a review regarding DPD's level of service rather than ours on our company's page, but note that you have not received your parcel. I will be in contact with DPD to see if they can help locate the parcel and be in contact as soon as I hear from them.
Reply from Kent Plumbing Supplies
Thank you for both your order and review.
Excellent and professional suppliers
Great fast and reliable service delivered on time and all as requested. The paperwork sent via email and you can track your delivery as you go along. A++
4 October 2022
Reply from Kent Plumbing Supplies
Thank you for your order and review, it is appreciated!
Prompt response for the query and…
Prompt response for the query and updated info on the order.
21 September 2022
Reply from Kent Plumbing Supplies
Thank you for your order and review!
Panel
Very professional and done everything they possibly could for me, from when i placed the order to delivery 5 star service!!!
20 September 2022
Reply from Kent Plumbing Supplies
Thank you for your review and order, they are both greatly appreciated.
Reply from Kent Plumbing Supplies
Thank you for your review and order
Received the product in well advanced…
Received the product in well advanced notification arrived as advised
5 August 2022
Reply from Kent Plumbing Supplies
Thank you for your order and review!
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