Kenwood Travel Reviews 

10,044
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 998 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and knowledgeable when planning custom trips and finding ideal hotels. Consumers often mention that the overall service is remarkably efficient and that dedicated travel agents consistently go above and beyond to secure the best possible prices. People deeply appreciate the personal touch provided throughout the entire journey, making the planning stage completely stress-free and straightforward for everyone involved. Some reviewers were not happy with occasional communication gaps, experiencing unexpected price increases or a lack of clarity regarding extra fees and cancellation terms.

What people talk about most

Staff

Users describe positive interactions with staff, praising representatives for being extremely helpful,... See more

Service

Clients share positive opinions on service, highlighting friendly, helpful, and professional staff who make... See more

Holidays

People report positive experiences with holidays, noting that the booking process is easy and... See more

Booking process

Customers consistently note positive experiences with booking process, highlighting how straightforward and... See more

Customer service

Customers report a high level of satisfaction with customer service, highlighting friendly interactions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really positive experience so far - great customer service and communication with Zac. He was friendly, helpful and dealt with our query quickly and professionally. It is always refreshing when someo... See more

Rated 5 out of 5 stars

I had a really positive experience booking with Georgi from Kenwood Travel . He was very knowledgeable about Abu Dhabi and also the hotel is chosen. He answered my queries via email promptly and g... See more

Rated 5 out of 5 stars

Amazing personal service from Zac who has just organised my Maldives trip. He has organised numerous quotes from different airports and airlines as I knew the Island I wanted to revisit. Nothing was... See more

Rated 5 out of 5 stars

As always Stavi has worked her magic to get our holiday for 2027 sorted for us.. After all the hassles having to change our holidays for 2026 because of the UAE issues, she has always been prompt in... See more


Company details

  1. #27 of 205 best companies in Travel agent
  2. #9 of 37 best companies in Cruise agency
  3. #5 of 43 best companies in Flights search site
  4. #1 of 13 best companies in Group Accommodation
  5. #3 of 41 best companies in Holiday accommodation service
  6. #14 of 146 best companies in Tour operator

Written by the company

Kenwood Travel has over 45 years' experience in providing a fast, easy and personable way to book your dream holiday at extremely competitive prices. Whether you're craving beach bliss in the Maldives or Caribbean or prefer the thrills of Orlando or Dubai, Kenwood Travel are on hand with expert advice every step of the way. Why not call our friendly team today or book online at www.kenwoodtravel.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

10k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(10,044)

923 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service as always

Danny Lynch makes the whole process of booking a holiday so easy and straight forward. It's my 3rd time of booking direct with Danny and his service is faultless!

7 July 2026
Rated 5 out of 5 stars

Thailand holiday

Aaron Hyde was very helpful and professional, he listened to our needs for five passengers of different ages and made the booking process so easy. Very pleased. Well done Aaron. Thank you for all your help.

6 July 2026
Rated 5 out of 5 stars

Helpful patient staff

Helpful patient staff. Willing to answer my many questions. Spent time searching for best deal available.
Highly recommend.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Booking process

Very friendly, knowledgeable and helpful staff (Claudia).

She was happy to discuss both the good and the less good elements about the proposed holiday destination and travel arrangements.

The paperwork was perfectly clear and the payment method worked after a couple attempts.

26 June 2026
Rated 5 out of 5 stars

Amazing holiday to Abu Dhabi

We booked our holiday to Abu Dhabi with Georgi, who was so helpful throughout. Our holiday was initially cancelled due to the conflict but we were kept updated throughout this uncertain period, our holiday was cancelled and refunded quickly and again we were kept informed as this was being processed.
We then rebooked our holiday after the travel advice had changed and can’t recommend Kenwood and Georgi enough. Everything was sorted for us efficiently with no issues and we actually managed to get a better deal than our original booking!
The transfers were completely seamless, it was overall a very positive experience throughout and we had the best holiday!

Thank you!

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Always a positive experience

We’ve booked a few times with Kenwood, specifically via Pam for trips to the US.

Each time everything has been easy and efficiently done, from quotes to fielding my many questions. Great advice and tips too, not to mention getting assistance and replies on a weekend and late evening. Truly great service all around.

2 July 2026
Rated 5 out of 5 stars

Excellent! Highly recommend

I have been using kenwood travel for over fifteen years and every time they have been amazing. The friendly staff are always there to help if you need it. Real personal service.

26 June 2026
Rated 5 out of 5 stars

We have dealt with Danny on both…

We have dealt with Danny on both occasions we have booked are holidays and he has been very professional on all aspects of the booking. We have encountered problems with the booking of which he has sorted with speed and no hesitation. First class service .

3 July 2026
Rated 5 out of 5 stars

Pleasant booking experience

I had a very pleasant lady, Lai Yap, assist me with my booking.
She was extremely helpful, particularly with my lack of computer skills.
She also ensured that the hotel that we are travelling to is aware that we are staying there to attend the wedding of our daughter.

2 July 2026
Rated 5 out of 5 stars

Kenwood Travel (Lai Yap)

Very pleased with the Kenwood Travel representative Lai Yap.
Couldn’t have been more accommodating and helpful, from initial enquiry to helping sort any additional requirements.
Will definitely recommend.

2 July 2026

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