The shampoo and conditioner are very drying. I brush my hair thoroughly so as no tangles. I have thinner hair. When I finish with the shower my hair is dry feeling and tangled. I have to use a separat... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Love the shampoo and conditioners, they smell great and last a long time. The conditioner makes it so easy to ge the snarls out. However, I took the Kerinique vitamins for 4 yrs,have been using your... See more
Company replied
Being on a GLP-1 has benefits and disadvantages. One being hair loss. I tried Keranique and then went to something else and there was a big difference. Keranique definitely slows down the sheddi... See more
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I would give them five stars for the product, but only give them four stars simply because there's no way for customers to contact them on the phone. That's a common business model nowadays, but for... See more
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Company details
About Keranique
Written by the company
Created by women for women, Keranique is dedicated to rejuvenating healthy hair growth through clinically proven solutions that strengthen hair follicles and create a foundation for ongoing growth.
Unlike general hair care products, our formulas are specifically designed to work with women's unique hair needs. Our proprietary Keratin Amino Complex helps rebuild your hair from root to tip, giving you the confidence that comes from beautiful hair you can see, touch, and feel.
Women who follow a complete Keranique routine see the most consistent results. Each product in our line is formulated to work synergistically, addressing hair health from multiple angles - from follicle to tip.
Contact info
6080 Center Drive, Suite 600, 90045, Los Angeles, United States
- 888-237-4129
- customersupport@keranique.com
- keranique.com
3.4
Average
269 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You do your best to get your…
You do your best to get your merchandise to you quickly.
When you order the wrong item you always take returns and refund your money so you can order correct items.
3 October 2025
Reply from Keranique
Thank you so much for your kind words! We’re thrilled to hear that you’ve had a positive experience with our fast shipping and hassle-free returns. We always strive to make the shopping process as smooth as possible, and your feedback means a lot to us. If you ever need anything else, don’t hesitate to reach out!
My hair has so much volume now!
My hair has so much fullness when I started using Keranique products.
It looks so much better than I thought possible.
My hair is fine and thin!
Love my hair now!
28 September 2025
Reply from Keranique
Hi Jacalyn, We’re absolutely thrilled to hear how much fuller and healthier your hair feels! It’s wonderful to know that Keranique has helped you love your hair again. Thank you for sharing your experience and for being part of the Keranique family — we truly appreciate your support! 💕
Reply from Keranique
Hi Kim, We’re so happy to hear that you’re seeing great results so far! Thank you for sharing your experience and for choosing Keranique — we can’t wait for you to continue your hair growth journey with us. 💕
I needed to skip a few shipments…
I needed to skip a few shipments because I have short hair so it was so easy to contact the subscription service and they immediately changed it and I’m good to go. Great customer service.
11 October 2025
Reply from Keranique
Hi Karen, We’re so glad to hear that adjusting your subscription was easy and seamless! Thank you for sharing your experience — it means a lot to us that our Customer Service team could make things simple for you. We appreciate you being part of the Keranique family! 💕
KERANIQUE..A PRODUCT YOU CAN TRUST 🌹
I use to use your product a few years back.I had to stop dew to my husband .Dang..I just wrote a book an ran out of room..lol.
I love the product Your advertising is great not real pushy an the way you show everything to help people ❤️
24 September 2025
Reply from Keranique
Thank you so much for sharing your kind words! We're so happy to hear that you’ve been a fan of our product, and it’s great to know you love the way we communicate with our community. 😊 We totally get that life can sometimes get in the way, but we’re glad to hear you’re back!
Congrats on writing your book, that’s amazing! We’d love to hear more when you have the chance. Thanks again for your support and for being such a valued part of our journey!
Hair Growth
I love these products. My hair is much healthier and smooth. I have been sharing this product with friends.
17 September 2025
Reply from Keranique
Thank you so much for your wonderful feedback! We're thrilled to hear that our products have made such a positive impact on the health and smoothness of your hair. It means the world to us that you're not only enjoying the results but also sharing the love with your friends. We truly appreciate your support and look forward to continuing to help you achieve your hair goals!
If you ever need anything or have more feedback to share, don’t hesitate to reach out. Thanks again for being a valued part of our community!
Good experience
19 August 2025
Reply from Keranique
We’re so glad to hear you had a good experience. Your feedback means a lot to us, and we truly appreciate you taking the time to share it. 💜
I love Keranique products
I love Keranique products. It seems that the Rejuvenate spray does not have the same effect it had a few years ago as far as body goes. I still like the ;roducts.
27 August 2025
Reply from Keranique
Thank you so much for your loyalty and for sharing your experience with us! 💖 We’re delighted to hear you love our products. Our Keranique Lift & Repair Treatment Spray has recently been refreshed with cleaner ingredients, sustainable packaging, and a new invigorating Japanese Bamboo scent.
While the look, scent, and ingredient profile are updated — now with clean chemistry (free from phthalates and other potentially sensitizing ingredients) — you can continue to count on the same volumizing and strengthening results you’ve come to expect from Keranique
great product
I have always had good service and the products work well for my fine thin hair.
19 August 2025
Reply from Keranique
We truly appreciate your feedback! 🌸 Knowing that our products work well for your fine, thin hair and that you’ve received great service makes us so happy. Thank you for trusting Keranique! 💗
Reply from Keranique
Thank you so much for your support! 💖 We’re thrilled to hear you’re enjoying all of our products and truly appreciate you being part of the Keranique family. Your confidence means the world to us! 🌸
Really Helpful for Hair Loss
I’ve been using Keranique for years ow. It has really minimized my hair loss. Not a miracle, but kind of close.
24 August 2025
Reply from Keranique
Thank you for being a loyal Keranique customer and for sharing your experience, Christine! We’re so happy to hear that our products have helped minimize your hair loss over the years. While results can vary, it’s wonderful to know you’re seeing such a positive difference. We truly appreciate your trust in us and look forward to supporting you on your hair journey for many more years to come!
Warmly,
The Keranique Team
Hair growth
I being on the products about 2 years. I love the shampoo and conditioner. I have to say the other product does not work. Being fighting hair growth and it doesn't work.
3 September 2024
Unprompted review
Reply from Keranique
Thank you for sharing your experience, Kathy. We’re glad you’re enjoying the shampoo and conditioner! Regarding our Hair Regrowth Treatment with 2% Minoxidil, results can vary for each user. Continued daily use—twice a day—is usually needed for at least 4 months to start noticing regrowth, and for best results, it can take 6 months up to a year. In the meantime, our other products help support healthy hair and improve hair thickness. We appreciate your patience and continued use.
Canceling is a nightmare!
I ordered their introductory product. I tried it for 2 shipments. It was too much product and not enough results for me personally. I'm not reviewing on the validity of the product, but rather the outrageousness of not being able to cancel! I canceled in June of this year after signing up in April. I was charged in June and returned the product that was shipped for a refund. Never received my refund and now I'm being charged again. However, when I try to log into their website, it asks for an invoice number. I don't have one on hand bc I thought I was done. So, I put in my email address...they state they don't have me in their system with ANY of my emails. I find that very odd, especially since they are still charging my account over $50. I emailed customer support, AGAIN, so we shall see! Beware!
17 August 2025
Unprompted review
Reply from Keranique
We’re sorry for the frustration you experienced. Our team worked with you directly via email to resolve the matter, including waiving the remaining balance on your account. We appreciate your feedback and are taking steps to make the experience smoother for all customers.
For any further questions, our Customer Service team is available Monday–Friday, 9 am–9 pm EST at (888) 237‑4131.
Ease of ordering and products make my…
Ease of ordering and products make my hair look a lot better and the shedding is better too,
25 July 2025
Reply from Keranique
Thank you so much for the fantastic review! We're thrilled to hear that you found the ordering process easy and that our products are making a noticeable difference in the way your hair looks and feels. It's especially rewarding to know that you're seeing an improvement in shedding. We appreciate you taking the time to share your positive experience!
Still haven’t received my order’
25 July 2025
Reply from Keranique
Hi Lisa, thanks for your feedback. We're very sorry for the delay you experienced and appreciate your patience while we resolved the issue. We're glad to hear your order has now been received.
My order showed to have shipped on…
My order showed to have shipped on 7/25/25. I have never received it. I contacted you last week and was told another order was shipped. I have not received anything to date. I have now had to purchase a different shampoo/conditioner as I was out of what I was using. Please refund my money or fulfill my order. This is totally unacceptable!
25 July 2025
Reply from Keranique
We sincerely apologize for the issues with your order. A replacement was shipped promptly and has been delivered. We understand the inconvenience caused and appreciate your patience throughout this process. Your feedback helps us improve, and we are taking steps to ensure our shipping and support processes prevent this from happening in the future.
I still haven’t received my order nor…
I still haven’t received my order nor have I received tracking that has left the store!! Ordered July 25,2025
25 July 2025
Reply from Keranique
We’re very sorry your order never arrived. It appears the package was lost in the mail, and we have processed a full refund for you. We sincerely apologize for the inconvenience and appreciate your patience.
If you have any further questions, our Customer Service team is available Monday–Friday, 9 am–9 pm EST at (888) 237‑4131.
I never received the product and you…
I never received the product and you didn't respond to my customer support inquiry.
25 July 2025
Reply from Keranique
We are so sorry for the delay in receiving your shipment. We’re glad this matter was resolved. We appreciate your patience and thank you for bringing your experience to our attention. If you have any further questions, our Customer Service team is available Monday–Friday, 9 am–9 pm EST at (888) 237‑4131.
Scam
Someone used my card on your site to steal money.
support does not help and in general it is strange that money is being stolen on this site
6 August 2025
Unprompted review
Terrible customer service
Terrible customer service when my order was lost (they encourage email but I waited over a week, never to get a response. Spent 40 minutes on hold over the phone. Took 4 days for a chat response). When a replacement order was sent, it wasn’t correct.
22 July 2025
Reply from Keranique
Hi Amanda,
We’re very sorry for the delays and challenges you faced with your order and appreciate your patience. We’re glad the issue has been resolved. If you need help in the future, our team is available Monday–Friday from 9am–9pm EST at (888) 237-4131.
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