The shampoo and conditioner are very drying. I brush my hair thoroughly so as no tangles. I have thinner hair. When I finish with the shower my hair is dry feeling and tangled. I have to use a separat... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Love the shampoo and conditioners, they smell great and last a long time. The conditioner makes it so easy to ge the snarls out. However, I took the Kerinique vitamins for 4 yrs,have been using your... See more
Company replied
Being on a GLP-1 has benefits and disadvantages. One being hair loss. I tried Keranique and then went to something else and there was a big difference. Keranique definitely slows down the sheddi... See more
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I would give them five stars for the product, but only give them four stars simply because there's no way for customers to contact them on the phone. That's a common business model nowadays, but for... See more
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Company details
About Keranique
Written by the company
Created by women for women, Keranique is dedicated to rejuvenating healthy hair growth through clinically proven solutions that strengthen hair follicles and create a foundation for ongoing growth.
Unlike general hair care products, our formulas are specifically designed to work with women's unique hair needs. Our proprietary Keratin Amino Complex helps rebuild your hair from root to tip, giving you the confidence that comes from beautiful hair you can see, touch, and feel.
Women who follow a complete Keranique routine see the most consistent results. Each product in our line is formulated to work synergistically, addressing hair health from multiple angles - from follicle to tip.
Contact info
6080 Center Drive, Suite 600, 90045, Los Angeles, United States
- 888-237-4129
- customersupport@keranique.com
- keranique.com
3.4
Average
269 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 month
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Reply from Keranique
We’re so happy to hear you’re enjoying the results so far and are excited for you to see even more progress! 💜 If you ever have questions or need support, our team is here Monday–Friday from 9am–9pm EST at (888) 237-4131.
Great shampoo
Just received the shampoo, used it everyday since love the way it makes my hair feel and look. Received the product sooner than expected.
20 July 2025
Reply from Keranique
We’re so glad to hear you’re loving the shampoo and the way it makes your hair feel and look! 💜 It’s wonderful that your order arrived sooner than expected. If you ever need assistance, our Customer Support Team is available Monday–Friday from 9am–9pm EST at (888) 237-4131.
Still don't have the product in hand
Still don't have the product in hand. No status received either.
21 July 2025
Reply from Keranique
We’re very sorry your original order was lost in transit and for the inconvenience this caused. A full refund has been issued, and the replacement package is yours to keep at no cost. If you need any further assistance, our Customer Support Team is available Monday–Friday from 9am–9pm EST at (888) 237-4131.
Your products have definitely helped my…
Your products have definitely helped my hair grow in.
21 July 2025
Reply from Keranique
We’re so happy to hear that our products have helped your hair grow in! 💜 Thank you for sharing your results. If you ever need assistance or have questions, our Customer Support Team is here for you Monday through Friday from 9am–9pm EST at (888) 237-4131.
Good products. Accessibility, not so much.I would give them five stars for the…
I would give them five stars for the product, but only give them four stars simply because there's no way for customers to contact them on the phone. That's a common business model nowadays, but for customers it's a huge pain in the rear. It leaves our only option as being a chatbot or trying to send emails to get assistance. To their credit, they do respond back, but still so obvious that companies don't want to talk to people on the phone anymore. I find that frustrating and annoying.
Update: I stand corrected about the phone number thing. Where was it when I was looking for it on your website? My bad? Or is it hidden from view? Anyway, I do love your products that I'm using. And I do appreciate the customer service and response to email inquiry. Not the phone call I would have liked to have been able to have but that's okay. It is what it is these days.
19 July 2025
Reply from Keranique
Thank you so much for your kind words! We’re thrilled to hear that the Hair Growth System is giving you fuller hair. We’re sorry if you’ve had any trouble reaching us in the past, but please know our Customer Support Team is here and happy to help. You can reach us Monday through Friday from 9am–9pm EST at (888) 237-4131. 💜
Reply from Keranique
Thank you so much for sharing your experience! We’re thrilled to hear that our Hair Growth System is working well for you and that you’re noticing fuller hair. Your results mean a lot to us, and we’re so glad you’re part of the Keranique community. 💜
Reply from Keranique
Hi Catherine,
We’re truly sorry to hear that you haven’t seen the results you were hoping for. We understand how disappointing that can be, especially when you've invested time and trust in a product.
Everyone’s hair journey is unique, and while many of our customers experience positive changes, results can vary. That’s why we offer a full 120-Day Money Back Guarantee—we want you to feel confident trying the system, knowing your satisfaction is our priority.
If you’d like assistance with your order or have questions about the guarantee, please reach out to our Product Specialists at (888) 237-4131, Monday through Friday from 9 AM to 9 PM EST, or email us at CustomerSupport@Keranique.com. We’re here to help!
Warm regards,
Team Keranique
The product is pretty good
The product is pretty good. I like the scent. The subscription is hard to find. I received a notice that it was time for another shipment. Considering I just received my first order I asked them to skip. Well it is on its way. I wanted to add to my order and it says to put in invoice number. I don't have it. Maybe the bugs will work out. 🤔
17 June 2025
Reply from Keranique
Hi Judy,
Thank you so much for your honest feedback—we're glad to hear you're enjoying the product and the scent! 💜
We’re sorry to hear about the difficulty managing your subscription and placing an additional order. Your experience is important to us, and we understand how frustrating it can be when things aren’t as seamless as they should be. We’re actively working to improve the process and truly appreciate your patience as we work out the bugs.
If you still need help skipping a shipment or locating your invoice number, our team is here to help. Please feel free to reach out to our Product Specialists at (888) 237-4131, Monday through Friday from 9 AM to 9 PM EST, or email us at CustomerSupport@Keranique.com.
Warm regards,
Team Keranique
Sale Vampires…
They charge $40 for an introductory offer and then up the cost the next month to double the intro price and if you try to cancel they say you have a remaining balance. I canceled and was charged 3 more times after my initial intro charge. They sent another box that I specified not to send and issue a recall on the shipment (it by no surprise went out the day of my call) they said they could not but I could ship it back however I would still have a balance. The representative then went to the point of almost offering a kidney. I eventually started counting the times I said no thank you, please cancel and stop charging me. I was at 7 by the time I was finally able to hang up. Next month I got charged again. This company and products are a charge your card as we please with our .10% of product I can buy w the real TM name at the store. Crooks.
17 January 2025
Unprompted review
Reply from Keranique
We are truly sorry to hear about the experience you’ve had with us, and we completely understand your frustration. We take feedback like yours seriously and want to make things right. It’s never our intention to make our customers feel trapped or dissatisfied, and we sincerely apologize if that was the case.
We would love the opportunity to address your concerns directly and resolve this matter to your satisfaction. Please reach out to our customer support team at customersupport@keranique.com or speak with one of our Product Specialists at (888) 237-4131 Monday through Friday from 9am-9pm EST.
We are committed to providing the best customer experience possible and would appreciate the chance to turn this around for you.
Best regards,
The Keranique Customer Support Team
Keranique makes my hair feel and look…
Keranique makes my hair feel and look so good! Im sticking with these products after trying so many!
1 June 2025
Reply from Keranique
Thank you so much for your kind words! We're thrilled to hear that Keranique is making your hair look and feel great. It means the world to us that you've chosen to stick with us after trying so many other products. We're honored to be part of your hair journey and are always here if you need anything along the way! 💜
After washing my hair and dry it few…
After washing my hair and dry it few stands of hair come out. Plus my hair feels dry.
26 May 2025
Reply from Keranique
Thank you for your feedback. We're sorry to hear you're experiencing some dryness and shedding. A small amount of hair loss during washing and drying can be normal, but we understand your concerns. Our products are designed to support healthier, stronger hair over time, and we’d love to help you find the best regimen for your hair type and needs. Please don’t hesitate to reach out to our Customer Support team—we’re here to help! 💜
I haven’t been able to use the product
I haven’t been able to use the product. I unlocked it and primed it and primed it and primed it and I can’t get any out so it’s completely useless to me, but that’s my fault. I guess I don’t know but I couldn’t be bothered. Sending it back for a refund, but I’m very dissatisfied
1 June 2025
Reply from Keranique
Hi Jill,
We're so sorry to hear about your experience and understand how frustrating that must have been. While we wish it had worked perfectly for you, we truly appreciate you giving it a try.
We’ve gone ahead and sent you a replacement in hopes that it performs as expected—no additional effort needed on your part. If you need any help using it or have questions,Your Product Specialists are always here to support you. Please don't hesitate to reach out to us Monday through Friday from 9am-9pm EST at (888)237-4131.
Thank you again for your feedback—it helps us improve.
Reply from Keranique
Thank you so much for your wonderful review! We're thrilled to hear you've been enjoying the product for years—that kind of loyalty means the world to us. If you ever have any questions or need assistance, Your Product Specialists are always here to help. Thank you for being a valued part of the Keranique family! 💜
It was hard to cancel auto ship and…
It was hard to cancel auto ship and when I called to return my recent shipment, they said they can’t do the return and refund. They said it was sent to escalation and never heard back. I think 2 stars is very generous
1 June 2025
Reply from Keranique
Hi Andrea,
We’re truly sorry for the frustration you experienced while trying to cancel and return your recent order. That’s certainly not the smooth experience we strive to provide. It was a pleasure speaking with you today, and we appreciate you giving us the opportunity to address and resolve your concerns directly. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Thank you again for your time and feedback—it truly helps us improve. 💜
Your Product Specialists are happy to help Monday through Friday from 9am-9pm EST at (888)237-4131 or by contacting us at customersupport@keranique.com
Delivery was quick.
26 May 2025
Reply from Keranique
Thank you for your review! We're glad to hear your delivery was quick. We hope you're enjoying your Keranique products, and we’re here if you need anything! 💜
I have used Keranique before and it was…
I have used Keranique before and it was time to replenish my shampoo and conditioner. I just love it!
29 May 2025
Reply from Keranique
Thank you so much for your kind words! We're thrilled to have you back and so glad to hear you're loving the shampoo and conditioner. Your continued support means everything to us. If there's ever anything we can do to help, we're just a message away! 💜
Still working to my goal.
It did work some what.I not completely clear yet but still working on it.
28 May 2025
Reply from Keranique
Hi Robert,
Thank you for sharing your experience! We're glad to hear you're seeing some progress and appreciate your dedication to your hair goals. Consistency is key, and we're here to support you every step of the way. If you ever have questions or need personalized tips, Your Product Specialists are always happy to help! We are available Monday through Friday from 9am-9pm EST at (888)237-4131.
Reply from Keranique
Thank you so much for sharing your experience, Marla. We truly appreciate your feedback 💜
Reply from Keranique
Dear Susan,
Thank you so much for your order, and we’re truly sorry to hear that you didn’t receive the communication you were expecting. We did send an order confirmation and a follow-up email with your tracking information, but sometimes these emails can be filtered into your spam or junk folder by mistake.
We’d love the chance to assist you further and ensure everything is clear. Please don’t hesitate to reach out to our Customer Support team—we’re here for you!
📧 customersupport@keranique.com
📞 (888) 237-4131
🕘 Monday – Friday, 9AM to 9PM EST
Warmest regards,
The Keranique Team
The wonderful hair product.
I love the products. I used it years ago, it really works. I missed the email address to pre-order and I was so happy when I saw an advertisement of the products I didn't excited if place an order. I recommend it, you will not regret it.
4 May 2025
Reply from Keranique
Thank you so much for your wonderful review! 🌟 We're thrilled to hear that you’re enjoying our products once again, and we're so glad you didn’t miss out on reordering! It’s amazing to know that our product has made such a positive impact on you, and we truly appreciate your recommendation.
If you ever need anything or have any questions, don’t hesitate to reach out. We’re here to support you every step of the way!
Thank you again for being such a loyal customer! 😊
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