Kerb Appeal Reviews 69

TrustScore 2 out of 5

1.9

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant issues with contacting the company, noting that phone calls went unanswered and messages unreturned, leading to difficulties in resolving problems. Consumers frequently mentioned problems with payments and refunds, with many experiencing difficulties regarding deposits and the processing of refunds. Some people also felt that the service was poor, experiencing delays, unfulfilled promises, and work that was left incomplete or done unsatisfactorily. Reviewers also noted that the company's staff, while sometimes described as friendly, often provided misleading information or failed to follow through on commitments.

What people talk about most

Customer communications

Consumers express significant frustration with contact, consistently reporting that the company is... See more

Service

Clients share negative opinions on service, with many reporting that the company takes a deposit and then... See more

Payment

Reviewers express significant dissatisfaction with the payment process, primarily due to issues with... See more

Staff

Reviewers highlight ambiguous aspects of staff. While some customers praised the team as friendly,... See more

Refund

Customers consistently express significant dissatisfaction regarding refunds. Many reviewers report... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I had my resin driveways laid August 2024. The first crew arrived to remove some grass, small blocks laid as one driveway and concrete around the front of the house. Nice guys, but clumsy and snapped... See more

Rated 2 out of 5 stars

Extremely disappointed! Everything started off well. The team was friendly and they worked hard so no complaints there. My gripe is with the finish. Trowel marks in the resin which to be fair are no... See more

Rated 1 out of 5 stars

They took my order last November kept making excuses about start date then started work on may6th worked 3 day first week worked 3 days second week then worked 2 days 3rd week never saw them again eve... See more

Rated 1 out of 5 stars

I believe these are now trading or part of Grand Designs Midlands - i have just had these knock on my door and no live website. looking at Companies House, Nature of business (SIC) 41202... See more


Company details


Contact info

1.9

Poor

TrustScore 2 out of 5

69 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Run away from this company

Absolutely shocking company. 12 months and still waiting for them to put things right. After 5 months they eventually replaced a sunken manhole and refused some loose edging stones. The whole area looks like sand when the tide has gone out. Have greenery growing through in all areas and vast colour change in manhole cover to rest of resin. Have areas where it’s lifted and tool marks which are very noticeable. It’s also spongy in places. We have a carport which they damaged the brickwork pillar and also on the bungalow wall. Should’ve returned 15/04 but because of predicted bad weather cancelled. Nothing since. This company are atrocious and make cowboys look good. DO NOT USE. They are very expensive for bad workmanship

1 October 2024
Unprompted review
Rated 5 out of 5 stars

We had the driveway completed in feb…

We had the driveway completed in feb 2025 and it was 84 square meters the team Richard, Grant & Bill work endlessly to produce an outstanding transformation.

The wife said if we can have the same team back we would have the rear yard done as well. 92 square meters

The drive was done in grey and the rear in sienna.
highly recommend this company and Team.
Chris Healey.. Sandiacre

25 April 2025
Unprompted review
Rated 1 out of 5 stars

Poor quality work, failed promises, no kerb appeal

In November 2024 Kerb Appeal Solutions laid a resin bonded drive and block edge at my parent's home.

The shade of the resin bonding material varies from area to area / mixing batches. Gaps have appeared between the blocks and the bonded resin.

Work started Friday 15 November. This was completed on a second visit Friday 22 November at around 4pm when it had started to get dark. It rained heavily the next day so my Dad did not inspect the work. The following day, Sunday 17 November, he inspected the work. That same day two Kerb Appeal staff returned and collected some of the materials left behind.

My Dad raised the issue of the quality of the work with them. He was told "we'll report it to the boss, I've not seen this happen before". Photographs were taken.

On 16 December another member of staff visited. He said to my Dad "the work might have to be taken up and re-laid" but that nothing could be done until after 5 January.

At the start of April Kerb Appeal returned and took up about 10% of the resin bonded material.

My dad has not been told what will happen next or when.

As usual his calls to the company are being ignored or promises to call him back aren't.

Remidial work was carried out last week, five months after the work was originally carried out.



15 November 2024
Unprompted review
Rated 5 out of 5 stars

How to transform a tatty driveway entrance

Kerb Appeal completed a 36m square section of resin driveway to replace some very tattered tarmac that was there. They managed to pull the job in earlier than expected and despite an accident with a delivery spoiling the original install date they managed to organise a redelivery and finished the job on another day the same week. The team were informative and did a great job of transforming the driveway and small parking area from an eyesore to something that looks very smart.

7 February 2025
Unprompted review
Rated 5 out of 5 stars

Kerb Appeal personal were polite.

Kerb Appeal personal were polite and professional. They answered questions that we had while replacing our fence. The new fence is great looking and durable. Thank you Kerb Appeal for a job OUTSTANDING.

26 July 2024
Unprompted review
Rated 5 out of 5 stars

Resin Driveway and Paths

From the outset the info provided was excellent as was the updates along the way. When the team arrived they were brilliant, hard workers and continued to inform us of progress everystep of the way. Would definitely recommend Kerbappeal and the team that did our job

8 November 2024
Unprompted review
Rated 5 out of 5 stars

Kerb appeal solutions came to do my…

Kerb appeal solutions came to do my drive and around to the back of my home, they have done a fabulous job, the workmen were all polite and easy to discuss the work. I would definitely recommend them in fact l am having them again to do some further work.

18 October 2024
Unprompted review

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