Ketronmusic Reviews 

I would like to share my experience with Ketron's after-sales service. I own a Ketron Event, an expensive professional keyboard, and unfortunately I have found it extremely difficult to get assistance now that the instrument is out of warranty.

I have contacted the recommended technical assistance several times by both email and telephone, but I have received no response.

I am not asking for a free repair. I am perfectly willing to pay for the service; I simply want to have my keyboard repaired by an authorised technician.

My experience while the keyboard was under warranty was much better. However, once the warranty expired, obtaining official assistance has proved extremely difficult.

For a professional instrument at this price level, I believe customers should be able to access reliable repair services even after the warranty has expired. At the moment, I am left with a faulty keyboard and no clear way to have it serviced through the recommended official channels.

I hope Ketron improves its after-sales support, because the quality of the instrument should be matched by the quality of the customer service.

I have a Ketron, Midjay Plus which should have a new hard drive. It is easier to create peace in the world - than to get an answer from Ketron.it or Ketron .co.uk. Despite several emails, both companies are unable to answer. The device is fantastic, but the service is non-existent.