Kettle Club Watches Reviews 

565
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, extremely friendly, and highly knowledgeable during every single interaction. Many reviewers emphasize that nothing is ever too much trouble for the team, who consistently offer great advice and a warm welcome. Consumers highlight the smooth, efficient, and hassle-free buying or repair process provided by the team. People also appreciate the absolute honesty and clear pricing when purchasing luxury timepieces or getting maintenance work done. Buyers consistently note that the watches arrive exactly as described in pristine condition, ensuring memorable transactions.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing the team as exceptionally welcoming, professional,... See more

Service

Users describe positive interactions with service, highlighting a professional yet friendly approach from... See more

Product

People report high satisfaction and delight with their product purchases, noting that timepieces consistently... See more

User experience

Consumers find user experience to be exceptionally positive, describing interactions as seamless, reassuring,... See more

Customer service

Customers report a high level of satisfaction and positive experiences with customer service, highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience buying a time piece from the Kettle Club. Initially contacted them through WhatsApp and made an appointment to view the watch at their shop. Really nice people to deal with Ollie look... See more

Rated 5 out of 5 stars

Seen they had a certain timepiece available through their instagram page and enquired through their WhatsApp. After receiving some images of the watch and further details, I was able to trade in two t... See more

Rated 5 out of 5 stars

Kettle Club, are a fantastic business to deal with. I've brought and sold a few watches with them now most recently purchased an Omega Speedmaster and every single interaction is fantastic. They are i... See more

Rated 5 out of 5 stars

I cannot fault the service I received from this company. With constant contact, they found me exactly what I wanted. Nothing was too much trouble, I felt completely valued as a customer and would 100... See more


Company details

  1. #5 of 132 best companies in Watch shop
  2. #12 of 287 best companies in Jewellery shop
  3. #3 of 28 best companies in Watch repair shop

Written by the company

With a combined 15 years of experience in the watch industry, The Kettle Club is a market leader based in the centre of London.


Contact info

5.0

Excellent

TrustScore 5 out of 5

565 reviews

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5.0

All reviews

(565)

145 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience whilst in London.

Excellent service from start to finish. The guys in the shop were very knowledgeable and provided lots of information on the different watches available. I was going to purchase outright but they offered 0% interest payments over 12 months so it was a no brainier.

I would definitely recommend this company & be back in future 👍🏼

13 May 2025
Rated 5 out of 5 stars

great service

lovely people instore, absolutely amazing selection of watches at great prices, easy to find shop and offered a drink on arrival, very pleasant experience would 100% recommend

9 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent watch service

Good price for a full watch service
Completed in a very fair number of weeks
Result was great. My watch looks brand new.

28 March 2025
Unprompted review
Rated 5 out of 5 stars

Great service from Sam

Great service from Sam. Was able to source the watch I was looking for really quickly. No heavy sell. Ensured I was happy with the watch before proceeding. Would highly recommend

2 May 2025
Unprompted review
Rated 5 out of 5 stars

Simply outstanding

Simply outstanding.
I can’t recommend kettle club any more. The service is second to none. The care, attention to detail and the passion for what they do is like nothing I have come across before.
They couldn’t be more accommodating to all my questions and right from the first contact with them their communication has been fantastic. Collected 2 watches today and they are without doubt the best I have ever bought.
If you are looking for a professional and reputable watch dealer, you've found it with Kettle Club. You have a customer for life now.
Thank you.

2 May 2025
Unprompted review
Rated 5 out of 5 stars

Top guys, top selection, top service

It doesn’t matter which end of the timepiece market you’re looking at, nothing is too much trouble for these guys. Super friendly, knowledgeable and helpful.

Great selection of watches for any buyer, I’ll be back!

23 April 2025
Unprompted review
Rated 5 out of 5 stars

Second watch purchased from Kettle Club…

Second watch purchased from Kettle Club within only a few months. Again super efficient, amazing deal and incredibly quick turn around for sourcing and shipping everything in just a day. Will be sure to be back again for my third! Thanks again to Sam.

19 April 2025
Unprompted review
Rated 5 out of 5 stars

Really top guys

Really top guys ! Friendly, really knowledgeable and great selection of watches on display. Explained everything I needed to know and made the purchase of my partner’s surprise Rolex a real pleasure 👍. Definitely will go back in the future AAAA++++

22 April 2025
Unprompted review
Rated 5 out of 5 stars

An excellent premium watch specialist.

I’ve been fortunate to have bought several timepieces from Kettle Club watches. Lee is an absolute superstar, knowledgeable and offering great advice. Always a super selection and able to help source a particular timepiece that’s fully checked and validated. Box and papers is my key requirement and they never disappoint. I highly recommend them for your next timepiece for him or her!

11 April 2025
Rated 5 out of 5 stars

Flawless Service

Flawless service. I reached out to Kettle Club, asking to exchange a watch I had for one they had in stock. Sam handled the whole exchange, and what can I say... Incredible service and patience. Made it so straight forward and easy and I am made up. I would highly recommend kettleclub and will certainly be back!

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Great experience with Kettle Club

Great experience with Kettle Club. So incredibly helpful and friendly. I needed my watch resized, and they took the time and care to make sure it was done just right—no rushing, just genuine patience and attention to detail.

It’s clear they truly value their customers and take pride in what they do. I wouldn’t hesitate to go back for any other watch services. Highly recommend Kettle Club to anyone looking for professional, personable service :)

9 April 2025
Unprompted review

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