Great experience buying a time piece from the Kettle Club. Initially contacted them through WhatsApp and made an appointment to view the watch at their shop. Really nice people to deal with Ollie look... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Seen they had a certain timepiece available through their instagram page and enquired through their WhatsApp. After receiving some images of the watch and further details, I was able to trade in two t... See more
Kettle Club, are a fantastic business to deal with. I've brought and sold a few watches with them now most recently purchased an Omega Speedmaster and every single interaction is fantastic. They are i... See more
I cannot fault the service I received from this company. With constant contact, they found me exactly what I wanted. Nothing was too much trouble, I felt completely valued as a customer and would 100... See more
Company details
- #5 of 131 best companies in Watch shop
- #12 of 287 best companies in Jewellery shop
- #3 of 28 best companies in Watch repair shop
Written by the company
With a combined 15 years of experience in the watch industry, The Kettle Club is a market leader based in the centre of London.
Contact info
53 Liverpool Street, EC2, London, United Kingdom
- admin@kettleclub.co.uk
- kettleclub.co.uk
5.0
Excellent
562 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
From the moment I made contact with the…
From the moment I made contact with the guys the service was first class. Very informative, knowledgeable and friendly. Highly recommend. Many thanks.
30 June 2025
Unprompted review
Bought and sold
Bought and sold. Seamless process with great service. Really would recommend.
18 June 2025
Fixed my watch in little time
24 June 2025
Unprompted review
Excellent team of people
Excellent team of people, they have discussed all options with me and responded extremely fast to any questions I have asked. I would highly recommend purchasing from them. I know where I will be getting my next watch from.
20 June 2025
Unprompted review
Pleasure to deal with
Pleasure to deal with. Got my Batman at a very competitive price. Very fast as well 👍
18 June 2025
Unprompted review
First time customer
As a first time customer my experience couldn’t have been better. Sam was really helpful, very responsive and available at the end of the phone and watts app through the whole process. Received the watch the next working day and in exactly the condition as described. Thanks Sam.
11 June 2025
Unprompted review
Massive Thanks
I would like to say a Massive thanks to the team at Kettle Club for helping me source a watch I’ve been after for years — my absolute dream piece and incredibly hard to come by. I love it!
The service has been top notch from start to finish. I can’t fault it at all. The guys are amazing — especially Gary, who was always on the lookout for the exact model I wanted and got in touch with me the moment it came in.
Being able to WhatsApp them made the whole process so easy and personal. Honestly, I couldn’t be happier. Thanks again guys !!
10 June 2025
Unprompted review
Excellent service
Excellent service, Sam was very knowledgeable and friendly, worked well to my budget, excellent quality watch at a great price. He even threw in a nice travel pouch for my new watch - I’ll be back again.
4 June 2025
Unprompted review
Excellent service
Excellent customer service and quick repairs. Would highly recommend.
3 June 2025
Unprompted review
Great service and highly experienced
Had a great experience with a trade in on one of my watches against an IWC. simple, straightforward and excellent customer service. The team at Liverpool St know their stuff and were a pleasure to deal with. Will look to do more business with them.
16 May 2025
Sometimes you bump into something or…
Sometimes you bump into something or somebody by chance, I was a bit dubious about buying a Rolex Sea Dweller online, that was until I came across Kettle Club Watches. I spoke to Lee using WhatsApp, and was soon put @ ease by his knowledge and kind manner even though we were texting. I told him what I wanted and the condition I required and hey presto we struck a deal within a couple hours. Paid up by BACCS Tuesday and received my watch Thursday by Royal Mail. I can’t thank the chaps at the shop enough, will buy again soon as I’m as happy as Larry as they say.
29 May 2025
Unprompted review
Great experience whilst in London.
Excellent service from start to finish. The guys in the shop were very knowledgeable and provided lots of information on the different watches available. I was going to purchase outright but they offered 0% interest payments over 12 months so it was a no brainier.
I would definitely recommend this company & be back in future 👍🏼
13 May 2025
Online Purchase
The communication, reassurance and general customer service is brilliant specifically when purchasing online. Highly recommend!
13 May 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.