Keycare Reviews 

8,531
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,789 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and polite staff members who consistently make the entire key replacement process remarkably smooth and completely stress-free. Consumers truly appreciate receiving clear communication, exceptionally quick response times, and highly professional assistance provided throughout the entire duration of their insurance claims. However, some customers also noted unexpected delays in processing their insurance claims or experienced frustrating communication issues when dealing with customer support agents. A small portion of people felt that the service did not fully meet their personal expectations, mentioning specific difficulties with getting proper assistance or handling dispute resolutions.

What people talk about most

Service

Customers report widespread satisfaction and praise the efficient handling of their car key replacements.... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Customer service

Clients share positive opinions on customer_service, noting that staff make the whole process simple from... See more

Claim

Reviewers highlight positive aspects of claim procedures, noting that the process is generally very... See more

Response time

Customers consistently note positive experiences with response times, highlighting efficient and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The snapped key was replaced and reprogrammed very quickly. The whole process took less than 45 minutes, and the lad who did the job was very professional and polite. Best decision ever made to get... See more

Company replied

Rated 5 out of 5 stars

Outstanding 2 calls, one to lodge missing key, one to confirm 2 days later keys were not to be found. Technician was put within a few days, car key replaced quickly and efficiently. 100% recommend... See more

Company replied

Rated 5 out of 5 stars

Good communication via phone, email, text. Phone sgents were especially friendly and gave good and encouraging advice. Clear requirements for claim to progress and resolution was prompt. A very good,... See more

Company replied

Rated 5 out of 5 stars

From the moment of the fist call, the lady was very helpful and asked me what the issue was, and what I needed to do next. Once the initial 2 days was up, I contacted again and gave my ref number,... See more

Company replied


Company details

  1. #96 of 227 best companies in Insurance agency

Information provided by various external sources

A company with over 40 years experience of supplying comprehensive cover for lost and stolen keys,replacement locks & locksmith charges. Peace of mind, a quick response, access to an approved network of locksmiths with support from our UK call centre 24hrs a day


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

9k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(8,531)

1,770 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb from start to finish

Easy and straightforward. Excellent service from start to finish. Managed my claim promptly and locksmith was superb. Thank you for making a stressful situation less stressful.

2 July 2026
Keycare logo

Reply from Keycare

Thanks for posting this review.

Rated 5 out of 5 stars

Keycare staff efficiency.

From the moment of the fist call, the lady was very helpful and asked me what the issue was, and what I needed to do next.
Once the initial 2 days was up, I contacted again and gave my ref number, then I was informed the AA would contact me and come to my home to carry out the key replacement and programming.
The AA man was very friendly and efficient, with everything being sorted in a little over 30 minutes.
It was easy from the start to contact Keycare & get my key issue sorted very quickly with the helpful staff, and then completed efficiently by the AA mobile key cutting man.

6 July 2026
Keycare logo

Reply from Keycare

Thanks for posting this review.

Rated 5 out of 5 stars

Worth it, given the cost of key replacement.

In nearly 40 years of driving I’ve never lost a key before, so when it finally happened I felt annoyed at myself and a tad embarrassed about having to make a claim. However, I needn’t have worried as the whole process from the initial call to getting a replacement key was handled efficiently and without endless follow up calls or form filling. I’ve had Keycare Insurance for a couple of years, and whilst I was initially in two minds about the additional premium, let alone letting it renew when I hadn’t claimed, I can highly recommend taking out cover as the total cost of replacement came to £624!! On the flip side, I fear someone is overcharging and it has an impact on the amount that might be covered if I have to make another claim.🤞

16 June 2026
Keycare logo

Reply from Keycare

Thanks for your review Phil. Genuine keys which are supplied by the manufacturer (as in your case) are very expensive and the cost includes the home call out and programming charges. If you had selected the aftermarket key, the cost would be £174. Your annual cover limit is £1500 and the claim under your key insurance will not affect the premium next year.

Rated 5 out of 5 stars

Fast and Effortless

Easy to get through on phone. Excellent advice on how to proceed. A few days later had my new car key cut and quickly reimbursed by Keycare.

8 July 2026
Keycare logo

Reply from Keycare

Thanks for posting.

Rated 5 out of 5 stars

I dont write reviews but this was a…

I dont write reviews but this was a great company to deal with. The telephone team was helpful, willing and human and the guy that arrived was professional, friendly and capable. I was very busy on the day and they kept me in the loop about the appointment as and when they knew how their day was going. Most companies just tell you twiddle your thumbs at home for 24hours. I was given a PM slot in the morning and then contact 1hr before the technician arrived. That alone is worth its weight in gold. Very happy

16 June 2026
Unprompted review
Keycare logo

Reply from Keycare

Thanks for taking the time to post this review; much appreciated.

Rated 5 out of 5 stars

007 Very good service

Very good service. I lost my keys to my Aston Martin… a very complex key and no problem!

3 July 2026
Keycare logo

Reply from Keycare

Thanks for posting this review.

Rated 5 out of 5 stars

TopMarks

Very helpful staff both in crisis whenni lost my keys and in helping me process the claim

14 June 2026
Keycare logo

Reply from Keycare

Thanks for posting this review.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look