The AA have an excellent call centre the people you speak to are easy to understand and there is very little background noise. They are slightly dearer than the "low cost" options but they don't imp... See more
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Company details
- #61 of 135 best companies in Insurance company
- #25 of 69 best companies in Car and Motor Insurance Agency
- #19 of 44 best companies in Home Insurance Agency
Written by the company
The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Contact info
United Kingdom
- theaa.com/insurance
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One minute policy£763 then£1250 when I…
One minute policy£763 then£1250 when I said that was crazy it was£836.
Very scampish .this should not happen looks bad ,very bad.
Efficient and easy to apply
Efficient and easy to apply, have no issues with this company, they are doing agood job
Value for money against similar company…
Value for money against similar company levels of insurance
Helpful and friendly phone manner.
Everything explained and easy to buy
The website was quick and easy to use
The website was quick and easy to use, the price was better than competitive looking forward to being a member.
May use AI-assist with repliesRead more
When I tried to pay
When I tried to pay, I got a message for a verification code. When I entered this, I was taken back to the beginning of your form.
In a latter attempt, I was taken to an account sign-in page. I then phoned your help line and the very helpfull gent conformed that somehow payment had been processed.f

Reply from The AA Insurance

Reply from The AA Insurance
Everything from start to finish was…
Everything from start to finish was straight forward. All elements were easy to find and fairly intuitive.
This is the first time I bought car…
This is the first time I bought car insurance, the customer service is very helpful, reasonable price.
It was simple and easy to use...
It was simple and easy to use and the price was great, we are now insured for both our cars with the AA. Not easy to identify the two accounts though.

Reply from The AA Insurance
Telephone call to confirm a detail of cover was first class
Telephone call to confirm a detail of cover was dealt with more than competently
Motor Insurance Renewal
Motor Insurance Renewal
I received my new quote on 22/06 from £530 to £850 I contacted them and they were very unhelpful and told them I was definitely cancelling.
I went onto a well known Comparison site and entered my details and the AA Motor Insurance was exactly the premium I required and was even cheaper than my previous purchase for last year. I decided I would rather speak to someone as I was wanting to make sure I was getting the proper policy. When I rang them I got through almost immediately and spoke to a lovely Geordie operator and he confirmed that I had the right policy that I required. I would highly recommend this Company both for the price and customer service.
Home insurance …
All easy to fool out details on line for home insurance at Tesco able prices.
Titled THEFT OF MY PET DOG DUE TO AA iNSURANCE FAILURE TO HOME HIM AS AGREED IN THE POLICY
Title: Left stranded with my pet dog after my home flooded – Appalling service from AA Insurance."I am absolutely disgusted by the lack of support and duty of care I received from AA Insurance following a devastating flood at my property. When my home was deemed uninhabitable, I expected my insurance to provide safe, temporary accommodation for both me and my pet dog.Instead of stepping in to help during this highly stressful emergency, AA Insurance completely failed to provide safe alternative accommodation for my dog. Insurers have a well-known duty of care and policy parameters to support customers and their domestic pets in these scenarios. However, their handling of this situation was entirely inadequate, leaving my pet dog Archie, a cockapoo a vulnerable pet in an impossible and unsafe situation resulting in his theft. If you are a pet owner, stay well clear of AA home insurance. They are happy to take your premiums, but when disaster strikes and you actually need them to house your family and pets, they fail to deliver." Absolutely appalling, negligence by their loss manager.
Very helpful staff on the two occasions…
Very helpful staff on the two occasions I phoned .
The price was very competitive and at no time did I feel pressured to accept .
We hope to have the same service when renewing our car insurance
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