Keycare Reviews 

8,530
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,789 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and polite staff members who consistently make the entire key replacement process remarkably smooth and completely stress-free. Consumers truly appreciate receiving clear communication, exceptionally quick response times, and highly professional assistance provided throughout the entire duration of their insurance claims. However, some customers also noted unexpected delays in processing their insurance claims or experienced frustrating communication issues when dealing with customer support agents. A small portion of people felt that the service did not fully meet their personal expectations, mentioning specific difficulties with getting proper assistance or handling dispute resolutions.

What people talk about most

Service

Customers report widespread satisfaction and praise the efficient handling of their car key replacements.... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Customer service

Clients share positive opinions on customer_service, noting that staff make the whole process simple from... See more

Claim

Reviewers highlight positive aspects of claim procedures, noting that the process is generally very... See more

Response time

Customers consistently note positive experiences with response times, highlighting efficient and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The snapped key was replaced and reprogrammed very quickly. The whole process took less than 45 minutes, and the lad who did the job was very professional and polite. Best decision ever made to get... See more

Company replied

Rated 5 out of 5 stars

Outstanding 2 calls, one to lodge missing key, one to confirm 2 days later keys were not to be found. Technician was put within a few days, car key replaced quickly and efficiently. 100% recommend... See more

Company replied

Rated 5 out of 5 stars

Good communication via phone, email, text. Phone sgents were especially friendly and gave good and encouraging advice. Clear requirements for claim to progress and resolution was prompt. A very good,... See more

Company replied

Rated 5 out of 5 stars

From the moment of the fist call, the lady was very helpful and asked me what the issue was, and what I needed to do next. Once the initial 2 days was up, I contacted again and gave my ref number,... See more

Company replied


Company details

  1. #96 of 227 best companies in Insurance agency

Information provided by various external sources

A company with over 40 years experience of supplying comprehensive cover for lost and stolen keys,replacement locks & locksmith charges. Peace of mind, a quick response, access to an approved network of locksmiths with support from our UK call centre 24hrs a day


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

9k reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(8,530)

1,770 reviews in the last 12 months

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Rated 5 out of 5 stars

It was so simple to sort out great help…

It was so simple to sort out great help from person on phone I’d lost the keys for the car got offered a hire car but didn’t need the key was cut and man came to house programmed to car all good would recommend to anyone give them a go

29 July 2026
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Reply from Keycare

Thanks for posting this feedback.

Rated 5 out of 5 stars

We lost a car key whilst on holiday and…

We lost a car key whilst on holiday and consequently my wife and I had to share the one remaining key we had. This was quite annoying and confusing knowing who had it or where it had been put!
We were so pleased with the prompt and efficient manner in which your agent came to our house and programmed a replacement key fob. He was very pleasant very quick and did a great job for us. Everything works well our only problem was deciding who has the nice new Key Fob! I won! Ha ha!

29 July 2026
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Reply from Keycare

Thanks for posting this feedback.

Rated 5 out of 5 stars

Keycare dealt with my claim efficiently…

Keycare dealt with my claim efficiently and kept me in the loop of how my case was being handled and how long it would take to get my replacement key . Very transparent and professional.
Very pleased with the service I received .

29 July 2026
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Reply from Keycare

Thanks for posting this feedback.

Rated 5 out of 5 stars

The most amazing service from start to…

The most amazing service from start to finish. They were friendly, helpful and extremely supportive from the first call and throughout the entire process. Customer service was flawless

29 July 2026
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Reply from Keycare

Thanks for posting this feedback.

Rated 5 out of 5 stars

Speedy response

After contacting key care re losing my car key down a drain my mind was put at rest when I was told that they would take care of the problem and organise a replacement. This was done and the AA arrived a couple of days later with new key.

29 July 2026
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Reply from Keycare

Thanks for posting this feedback.

Rated 4 out of 5 stars

Could do with being being a bit quicker…

Could do with being being a bit quicker on getting a key care cutter to b abit quicker than 2 weeks to fix my van. As van was needed for work but apart from that ok

29 July 2026
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Reply from Keycare

Thanks for posting this feedback. Apologies that not all keys are immediately available and for any inconvenience caused.

Rated 4 out of 5 stars

They dealt with my issue right away.

They dealt with my issue right away.. were quick to pay aswel..but only reason i am giving a 4 is.. with keycare its £100 per key.. but to get a brand new key from dealers is £380.

29 July 2026
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Reply from Keycare

Thanks for posting this feedback. The policy you have chosen has a limit for the type of loss you reported of £50 per key; apologies for any disappointment caused.

Rated 5 out of 5 stars

Outstanding

Outstanding
2 calls, one to lodge missing key, one to confirm 2 days later keys were not to be found.
Technician was put within a few days, car key replaced quickly and efficiently.
100% recommend to pay for the additional cover.

9 July 2026
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Reply from Keycare

Thanks for posting this feedback.

Rated 5 out of 5 stars

Excellent service

Prompt and efficient in replacing my car keys within a couple of days via AA.

2 July 2026
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Reply from Keycare

Thanks for posting this feedback.

Rated 5 out of 5 stars

Members of staff were al knowledgeable and nice!

Members of staff were al knowledgeable and nice.
I really appreciate the way i was reminded o act and the kindness of the staff members over the phone.
also the gentleman who came, fitted and delivered the key was very efficient, very polite and nice.

1 July 2026
Unprompted review
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Reply from Keycare

Thanks for posting this feedback.

Rated 5 out of 5 stars

Excellent service

Excellent service from start to finish - new key delivered and programmed on time as arranged. Kept fully informed thoughout.

28 July 2026
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Reply from Keycare

Thanks for posting this feedback.

Rated 5 out of 5 stars

KEYCARE was very competent and helpful

KEYCARE was fully understanding with my circumstances and very helpful in replacing my keys.
They made the whole process much better.
Everyone I spoke to was very professional and gave me the confidence that I needed.

21 July 2026
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Reply from Keycare

Thanks for posting this feedback.

Rated 5 out of 5 stars

Good

After an initial hassle over a mix up with address the service was very good.

28 July 2026
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Reply from Keycare

Thanks for posting this feedback.

Rated 5 out of 5 stars

Great stress free service

My claim was processed efficiently and a pleasant and professional lock smith came to provide a new car key within days. Would highly recommend insuring car keys with keycard.

2 July 2026
Unprompted review
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Reply from Keycare

Thanks for the feedback.

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