Keystone Law Reviews 

159
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Clients frequently highlight the exceptional dedication of the staff, noting how professional, highly knowledgeable, and genuinely approachable they remain throughout challenging legal situations. Many individuals warmly appreciate the deeply reassuring environment created during stressful procedures such as property transactions, family matters, and corporate agreements. Some people were satisfied with the remarkably swift response times and the highly efficient handling of urgent inquiries across various cases. Consumers also emphasize that the professional team maintains transparent communication, ensuring that clients understand every step and feel fully supported from beginning to end.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, efficiency, and clear... See more

Service

Customers consistently note positive experiences with service, highlighting high standards of... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional support and guidance... See more

Response time

Consumers find response time to be extremely positive and consistently fast across all dealings. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jason was outstanding throughout the sale of our flat and the purchase of our new home. Clear communication, quick responses, and calm guidance at every stage. He explained each step in plain English,... See more

Company replied

Rated 5 out of 5 stars

Katie Cohen super delivered. She was perceptive, sensitive, discerning, made you feel safe and could anticipate what you needed before you asked. If she said that she was ‘on it’, you could trust that... See more

Company replied

Rated 5 out of 5 stars

Sarah and her team have been brilliant. She has guided me through an extremely difficult stage of my life, supporting me when needed, focusing me when required and more importantly , delivering... See more

Company replied

Rated 5 out of 5 stars

Put simply, if you are buying or selling anything that floats, do not do anything until you speak to Hannah Cash at Keystone Law. Hannah acted for me as the seller of a 60ft sailing yacht. The transac... See more

Company replied


Company details

  1. Legal Services & Government

Written by the company

Keystone Law is a national law firm headquartered in London, United Kingdom, with offices in several other countries, which offers legal services for business and individuals.


Contact info

4.8

Excellent

TrustScore 5 out of 5

159 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(159)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Olive an outstanding Solicitor

"After struggling for a long time to handle my divorce on my own, I finally found the support I needed here at Keystone Law. Olive was understanding, supportive and effective in moving a difficult and stalled process forward. I'm very grateful for her help and support and I'd definitely recommend her to anyone who needs this kind of service. Visit Keystone Law and ask for Olive Gathoni.

4 June 2025
Unprompted review
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Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Olive. Please do not hesitate to contact us again if you need further legal assistance.

Rated 5 out of 5 stars

Lease extension with Katie Cohen

Keystone law was recommended to me by family friends and I am very glad that they did.

I could not be more satisfied with Katie’s work; she was clear with her explanations of what was required, clearly more than knowledgable about the process and always quick to respond.

I would absolutely recommend Katie’s services to anyone looking to extend their lease, I could not be more pleased with her work.

4 February 2026
Unprompted review
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Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Katie. Please do not hesitate to contact us again if you need further legal assistance.

Rated 5 out of 5 stars

Corrine Parke

I was referred to Corrine via a third party organisation and I couldn’t fault my experience. Corrine was professional and responsive and clearly knowledgeable in the area. She gave me sound advice and dealt with my case quickly.

12 January 2026
Unprompted review
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Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Corrine. Please do not hesitate to contact us again if you need further legal assistance.

Rated 5 out of 5 stars

I was extremely satisfied with…

I was extremely satisfied with Charlotte Pollards support and legal advice from Keystone. She is able to explain complex legal concepts in a clear way and provide the necessary guidance. She is also extremely flexible in terms of meetings and makes the extra effort to accommodate personal circumstances. I recommend Charlotte highly!

16 January 2026
Unprompted review
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Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Charlotte. Please do not hesitate to contact us again if you need further legal assistance.

Rated 5 out of 5 stars

The best around

The best around, Sarah was patient, understanding and very informative, I couldn’t ask for a better service, without a doubt I will be using keystone law again. Definitely recommend!

10 December 2025
Unprompted review
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Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Sarah. Please do not hesitate to contact us again if you need further legal assistance.

Rated 5 out of 5 stars

Amazing! Highly recommended

Oh my goodness! Katie Cohen was beyond amazing when we used Keystone Law to obtain a lease extension. She truly went above and beyond in order to get it through as soon as possible. Katie took all the stress off us and we had total faith in her. She involved us at every stage which obviously removed the anxiety as we were not left wondering what point we were at. Katie works so promptly and her communication skills are superb. She is both professional and clearly extremely knowledgeable in her field. I would and have absolutely recommended both Katie and Keystone Law to anyone that needs professional assistance in this area. Thank you Katie and we will be back for the next instruction. I honestly cannot thank you enough.

22 January 2026
Unprompted review
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Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Katie. Please do not hesitate to contact us again if you need further legal assistance.

Rated 5 out of 5 stars

Stress free writing up of our Wills

I was recommended the services of Charlotte Pollard at Keystone Law, London, to write up our Wills. From our first meeting, Charlotte made the process of creating our Wills simple and stress-free. She explained every detail in plain language, answered all our questions with exceptional patience promptly and ensured our wishes were documented exactly as we needed. I left feeling confident and at peace knowing my affairs are in order thanks to Charlotte.
Charlotte was very thorough in preparing our Wills and anticipated issues I hadn’t even considered and offered solutions that protected my family’s future. The entire process was handled efficiently, and I truly felt my best interests were their top priority. I found her to be very approachable and accessible at all times.

I would definitely recommend her professional services in writing Wills at Keystone Law.
Sevda Onen

9 December 2025
Unprompted review
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Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Charlotte. Please do not hesitate to contact us again if you need further legal assistance.

Rated 5 out of 5 stars

Highly recommend when buying a…

Highly recommend when buying a property. Kate Hathaway provided a great personal service. She was thorough and diligent, and explained everything very clearly. This meant I was able to have a full understanding of the process and make informed decisions. Couldn’t have been better. Many thanks.

15 December 2025
Unprompted review
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Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Kate Hathaway. Please do not hesitate to contact us again if you need further legal assistance.

Rated 5 out of 5 stars

Katie Cohen super delivered

Katie Cohen super delivered. She was perceptive, sensitive, discerning, made you feel safe and could anticipate what you needed before you asked. If she said that she was ‘on it’, you could trust that she was ‘in your corner’. She knew her job and she did if excellently which makes this experience so much sweeter as nearly 5yrs ago, she and her team could not take on our case because they were at capacity.

11 November 2025
Unprompted review
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Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Katie Cohen. Please do not hesitate to contact us again if you need further legal assistance.

Rated 5 out of 5 stars

Very responsive and easy to deal with

We selected Keystone from a list recommended by our surveyor. The selection was based on how quickly they responded to our inquiry and this quick response was a feature of all our dealings with them. Katie has been very easy to deal with and moved the process along very quickly. Great work.

4 December 2025
Unprompted review
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Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Katie Cohen. Please do not hesitate to contact us again if you need further legal assistance.

Rated 5 out of 5 stars

Extremely pleased by the support given…

Extremely pleased by the support given by Hannah Cornish @ Keystone with regards to a legal child arrangement.

Professional, empathetic and highly proficient, I can not recommend Hannah and Keystone Law enough. Needless to say, we got the result we were hoping for - thanks so much.

2 December 2025
Unprompted review
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Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Hannah Cornish. Please do not hesitate to contact us again if you need further legal assistance.

Rated 5 out of 5 stars

Outstanding Support from Start to Finish

Jason was outstanding throughout the sale of our flat and the purchase of our new home. Clear communication, quick responses, and calm guidance at every stage. He explained each step in plain English, spotted issues early, and moved things forward even when others slowed the process down. Couldn’t recommend him more.

26 November 2025
Unprompted review
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Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Jason Roston. Please do not hesitate to contact us again if you need further legal assistance.

Rated 5 out of 5 stars

Outstanding !

I had the good luck to have been given a recommendation for Laura Brown to assist me with some post-divorce financial proceedings. I was almost certain the matter could not be resolved without further litigation, but Laura's calm, considered and patient approach, together with some excellent quick thinking proved me wrong. I cannot recommend her highly enough. After over a decade of litigation, Laura has enabled me to put this matter behind me now. I am deeply grateful to her.

21 November 2025
Unprompted review
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Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Laura Brown. Please do not hesitate to contact us again if you need further legal assistance.

Rated 5 out of 5 stars

Professional and very approachable.

Corinne was a pleasure to deal with from start to finish. Always gave fair advice, was professional throughout and very easy to communicate with. Would highly recommend!

17 November 2025
Unprompted review
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Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Corinne. Please do not hesitate to contact us again if you need further legal assistance.

Rated 5 out of 5 stars

Emma Wayland provided fantastic service

Emma Wayland assisted me on a contractual matter, and she was fantastic. Prompt, professional, quickly grasped the matter and what needed to be done - and acted swiftly and successfully.

16 November 2025
Unprompted review
Keystone Law logo

Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Emma. Please do not hesitate to contact us again if you need further legal assistance.

Rated 5 out of 5 stars

Excellent service from Keystone partner…

Excellent service from Keystone partner Olive Gathoni. She drafted an agreement and was able to accommodate both parties’ interests while foreseeing future scenarios. She had the emotional awareness that the agreement requires and turned the agreement around in quick time. The cost was reasonable too. Highly recommend her service for family matters.

14 June 2025
Unprompted review
Keystone Law logo

Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Olive. Please do not hesitate to contact us again if you need further legal assistance.

Rated 1 out of 5 stars

Joke of a law firm

Joke of a law firm. Had the misfortune of dealing with them as they were chosen by my landlord when I was assigning a shop lease. £2,700 plus VAT for a very straightforward task. Slow, supercilious and unprofessional. Also refused to issue a VAT invoice after repeatedly requesting one. To the administrator of your reviews; please don’t post a reply feigning sympathy. If you cared about the way you treated paying clients in the first instance, you would conduct yourself differently and I wouldn’t need to write such a negative review.

22 September 2025
Unprompted review
Keystone Law logo

Reply from Keystone Law

Dear Mr Zoccola, thank you for taking the time to leave this feedback. With over 100 partners within our property team, all of which are highly experienced, our rates are reflective of their expertise and the nature of transaction. Often, there are external factors and third parties which can slow down matters. We understand this can be frustrating, but whenever possible, our team are fast and efficient, which is why thousands of landlords repeatedly use the team for their property matters. As VAT is included as standard, all of our invoices (to UK-based clients) reflect this and the invoice would have been to supplied to the person/entity we were representing in this matter.

Rated 5 out of 5 stars

Corinne Parke - Exceptional Divorce Solicitor - Highly Recommended

I was represented by Corinne Parke during my divorce, and I could not have wished for better support. She is extremely knowledgeable, efficient, and professional, yet always kind and understanding. From the very beginning, she was honest and set realistic expectations, explaining every step of the process. I really valued her calm, non-adversarial approach, which kept things constructive and focused on resolution rather than conflict. Thanks to her guidance and expertise, my divorce was agreed by the Judge and the right outcome achieved. I am deeply grateful for everything she did and would highly recommend her services to anyone looking for an exceptional solicitor.

6 November 2025
Unprompted review
Keystone Law logo

Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Corrinne. Please do not hesitate to contact us again if you need further legal assistance.

Rated 5 out of 5 stars

Sarah Taylor - Keystone Law

I was referred to Sarah Taylor to assist me with a licensing issue related to a property adjacent to my home. I had not met Sarah before. Her performance was outstanding: well informed, focused and of high value to me. I recommend her without reservation.

4 November 2025
Unprompted review
Keystone Law logo

Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Sarah Taylor. Please do not hesitate to contact us again if you need further legal assistance.

Rated 5 out of 5 stars

Will and Power of Attorney

I was recommended Charlotte to write my will by a colleague. My situation is complex and difficult to talk about, but Charlotte immediately put me at ease, normalised a complicated story, and gave me sound advice and guidance. She was professional and efficient as well as warm and empathic. All fees were clear and upfront.

1 October 2025
Unprompted review
Keystone Law logo

Reply from Keystone Law

Thank you for your review. We take pride in our client service and we are delighted to hear you had an excellent experience with Charlotte Pollard. Please do not hesitate to contact us again if you need further legal assistance.

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