I ordered an ND Filter for my mirrorless camera and needed a lens cap for the larger thread, so I ordered one from K&F as well. The cap wasn't a perfect fit for the filter, but when I contacted their... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I Love K&F Concept products! I have tested many of the top professional brands over 35 years as a professional photographer and they are all quite expensive but also very good. k&F Concept was a very... See more
Company replied
The staff and service are amazing! I’ve been using K&F concept UV filter for several years now. Just last year, I noticed the coating on on of my UV filters was coming off and contacted the support te... See more
Company replied
Bought a K&F Concept tripod via Amazon which unfortunately was missing the quick release plate. Amazon put me in touch with the K&F customer service (Rhian) who was very helpful and quickly arranged... See more
Company replied
Company details
About K&F CONCEPT
Written by the company
A pioneering photography accessory brand committed to empowering global creators with innovative, high-performance tools for professional imaging.
Since 2012, we’ve crafted lens filters, tripods, adapters, backpacks, cleaning tools, and camera batteries — delivering versatile solutions to photography enthusiasts worldwide.
Honored with Japan’s DGP Grand Gold Award for five years and the Red Dot Product Design Award, we blend innovation with precision to unleash creative potential through exceptional experiences.
Customer-Centered Service
Written by the company
- Multi-Channel Support
- After-sales and repair services available for all K&F CONCEPT products purchased from any platform, through our official website.
- Warranty
- 1-Year free repair for non-human errors. (*Warranty periods may vary by product, see official website for details.)
- Free Warranty Extension
- All K&F CONCEPT product owners can apply for an extended warranty on the official website for longer product protection.
- Easy Contact
- Reach us via official website online chat, phone, or email. (Service hours: PST 07:00 - 24:00)
Contact info
United States
- 888-968-9186
- service@kfconcept.com
- kfconcept.com
4.9
Excellent
581 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Professional and responsive service
Professional and responsive service. I will use this shop again.
3 March 2026
Unprompted review
Reply from K&F CONCEPT
Dear Jesusr,
Thank you so much for your kind words and for taking a moment to share your experience! ⭐
We're thrilled to hear that you found our service to be professional and responsive — these are exactly the qualities we work hard to deliver with every customer interaction.
Even more exciting is your promise to use this shop again. Knowing that we've earned your trust and future business is the highest compliment we could receive.
Thank you for choosing K&F CONCEPT. We look forward to welcoming you back!
K&F CONCEPT Team
As a photographer you use and get to…
As a photographer you use and get to know your tools of your trade as well as the company who sells.
K&F have been a great advocate in my self being to trust with product supply as well as product support.
A very rare combination these days.
I've had two products have issues and on both occasions the support has been A1.
So thankyou K&F for the continued product support.
A definite go to company who cares.
3 March 2026
Unprompted review
Reply from K&F CONCEPT
Dear Lee Goodwin,
Thank you for this extraordinary and deeply meaningful review. Coming from a fellow photographer who truly understands the relationship between creator and gear, your words carry special weight with our entire team.
The fact that you've experienced issues with two products (and we sincerely apologize for each) but still call us a "definite go to company who cares" speaks volumes about the trust we've built together. We don't take that trust lightly.
Thank you for your loyalty, your craft, and your beautiful words. We are honored to be part of your toolkit and will keep striving to earn your trust with every product and every interaction.
K&F CONCEPT Team
Great quality and excellent customer support!
Initially, the product looked to be of very high quality, but I ran into a bit of a snag—the mechanism on one of the legs wasn't working.
I reached out to the support team, and they were incredibly helpful. They sent me a replacement part right away, and now everything is working perfectly.
The Verdict:
I think I just had a bit of bad luck with the first unit. The product itself feels premium, and it’s reassuring to know that the company stands behind their items. Highly recommended!
2 March 2026
Unprompted review
Reply from K&F CONCEPT
Dear Ivan,
Thank you for sharing such an honest and balanced review. We truly appreciate customers like you who give us the opportunity to make things right and share the full story.
We sincerely apologize for the initial snag with the leg mechanism on your first unit. While we're relieved to hear that you found the overall quality to be premium, we regret that you had to experience any issue at all.
We're so glad that our support team could step in and send a replacement part right away, and even happier to know that everything is now working perfectly. Your observation that we "stand behind our items" is exactly the reassurance we want every customer to feel — because we do.
Most importantly, thank you for your fair verdict: that it was just a bit of bad luck, and that you still feel confident recommending us. That trust, even after an imperfect start, means more to us than a flawless review ever could.
Thank you for choosing K&F CONCEPT and for your strong recommendation. We're here for you whenever you need us!
K&F CONCEPT Team
Good product at a reasonable price.
I ordered this product after checking many other offers for similar products. I chose this one because it satisfied my needs. I inspected this item when it arrived and I liked the quality.
28 February 2026
Reply from K&F CONCEPT
Dear Wayne C Proeger,
Thank you for sharing your thoughtful and detailed purchasing journey with us! We truly appreciate customers like you who take the time to research and compare before making a choice.
We're honored that after checking many other offers for similar products, you decided that K&F CONCEPT best satisfied your needs. Meeting your specific requirements is exactly what we strive for with every product we design.
It's also wonderful to hear that upon arrival, you inspected the item and liked the quality. We pour our hearts into ensuring that every product lives up to the expectations you had when choosing us.
Thank you for trusting K&F CONCEPT. We hope your new gear serves you well and look forward to being part of your future creative projects!
K&F CONCEPT Team
Missing items replaced
I ordered a pack of 3 filters but they arrived without the cloths. Having not had any help from Amazon, I contacted K&F customer service. I sent them the details and they have immediately sent replacement cloths. Very helpful. I have bought other items, their backpacks are excellent quality and value.
2 March 2026
Unprompted review
Reply from K&F CONCEPT
Dear Mr. Trevor Frost,
Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and your continued trust in K&F CONCEPT.
We sincerely apologize that your pack of 3 filters arrived without the cleaning cloths — this is not the unboxing experience you deserved. However, we're so glad you reached out to us directly after not receiving help from Amazon.
Our team was happy to step in and immediately send replacement cloths your way. We believe that when you choose K&F CONCEPT, you shouldn't have to settle for anything less than a complete, perfect experience — and we're proud we could deliver that for you.
We're also thrilled to hear that you've enjoyed our backpacks and find them to be excellent quality and value. Knowing that you trust us across multiple product lines is the highest compliment we could receive.
Thank you again for your loyalty and for sharing your story. We're here whenever you need us!
K&F CONCEPT Team
Great experience and amazing products
Great experience as they are really one of those companies that are truly trying to improve themselves and the quality of the items they offer!
2 February 2026
Unprompted review
Reply from K&F CONCEPT
Dear Tenyo Barbolski,
Thank you for this truly insightful and heartwarming review. You've managed to capture something that is absolutely central to who we are at K&F CONCEPT, but that isn't always easy to put into words.
Your observation that we are "truly trying to improve ourselves and the quality of the items they offer" means more to us than any standard compliment ever could. Because you're right — we are never satisfied with where we are. Every product, every interaction, every piece of feedback is an opportunity to learn, grow, and get better.
Knowing that this commitment is not just something we feel internally, but something our customers can actually perceive, is the highest validation of our efforts. It tells us that our dedication to continuous improvement is making a real difference.
Thank you for seeing us for who we strive to be, and for taking the time to share that with others. We are honored by your trust and will keep working tirelessly to earn it every single day.
K&F CONCEPT Team
Great product and great service!!
Great product and excellent customer service! I lost the remote for my selfie camera, and they kindly offered to send me a free replacement.
28 February 2026
Unprompted review
Reply from K&F CONCEPT
Dear Vanessa K.,
Thank you so much for your wonderful review! We're thrilled to hear that you're enjoying your selfie camera and that our customer service team could make your experience even better.
We sincerely hope you're back to capturing great moments with your selfie camera now that the remote is on its way. While lost items aren't typically covered, we were genuinely happy to help — because taking care of our customers is what matters most to us.
Knowing that you experienced both a great product and excellent service is the perfect outcome we work for every day.
Thank you for choosing K&F CONCEPT. We're here whenever you need us!
K&F CONCEPT Team
I was amazed on how well my case was…
I was amazed on how well my case was handled by customer services. I had a default item I bought via Amazon. I had replies in no time and even text messages with updates on my replaced items that was sent to me. Just a world class service.
Not my first item I bought from this company but the only time i had a problem with one of their product
26 February 2026
Unprompted review
Reply from K&F CONCEPT
Dear Pascal,
Thank you so much for this extraordinary review. Reading that you've been a loyal customer and that this was your first experience needing our support means the world to us.
We sincerely apologize that you finally encountered an issue with one of our products — we wish every purchase could be flawless. However, we are truly honored that when you needed us, we could rise to the occasion and provide the level of care you deserve.
Your description of our service as "world class" is deeply humbling. We're especially glad you highlighted the text message updates and fast responses. We believe that keeping customers informed every step of the way — not just solving the problem, but communicating transparently throughout — is what transforms good service into great service.
Most importantly, knowing that this experience has not diminished your trust, but rather reinforced it, is the highest compliment a loyal customer like you could pay us.
Thank you for your continued trust and for taking the time to share your story. We are honored to support your creativity and look forward to many more flawless purchases together.
K&F CONCEPT Team
Fantastic Customer Service
I bought a K&F lens hood via Amazon for a Canon R7 50mm back in July 2025. After using the product three times since the purchase date it wouldn't lock on to the lens.
I contacted K&F directly via their website & completed an online form which I found easy to complete & submit.
Shortly after submitting the form the Customer Service Team requested that I send a photo/video of the product.
The video was sent on a Sunday & the following day I received an email asking if I would like to have a replacement. After confirming details I received a new lens hood two days later.
Fantastic professional customer service, quick response times & I was updated throughout the process. Would highly recommend K&F products & I will continue to use them for my photographic needs.
25 February 2026
Unprompted review
Reply from K&F CONCEPT
Dear Claire,
Thank you so much for taking the time to share such a detailed and glowing review of your experience with us! We are absolutely thrilled to read your words.
We sincerely apologize for the issue with the lens hood not locking onto your Canon R7 50mm lens after just a few uses. While we regret any inconvenience, we are so glad you reached out to us directly through our website.
Your feedback highlights so many of the things we strive for:
You found our online form easy to complete and submit — we believe the first step to getting help should be simple.
Our team requested photos and a video to understand the issue, and you sent them on a Sunday — and we responded the very next day. We're proud that our support team works tirelessly to ensure no customer waits longer than necessary.
You were offered a replacement promptly, and the new lens hood arrived just two days later.
Most importantly, you were kept updated throughout the process — because we believe transparency is just as important as speed.
Knowing that you experienced fantastic, professional customer service and that you will continue to trust K&F CONCEPT for your photographic needs is the highest reward we could ask for.
Thank you again for your trust and your enthusiastic recommendation. We look forward to supporting your creativity for years to come!
K&F CONCEPT Team
I had a small issue with one of the…
I had a small issue with one of the tripods and within 24hrs the issue had been resolved. A very kind and caring customer care team. Will be buying more products in the future from them.
28 February 2026
Unprompted review
Reply from K&F CONCEPT
Dear Immy,
Thank you for this wonderful and unique feedback! We're delighted to hear that you had a positive experience with our website's user interface.
Making our site quick, easy to navigate, and simple to use is a top priority for us. We believe that a seamless digital experience is just as important as the quality of our products — it's often the first interaction customers have with our brand.
Your kind words about the UI have been shared with our web development and design teams, and they're absolutely thrilled to know their hard work is making a real difference for customers like you.
Thank you for taking a moment to share your experience. We hope you enjoy your K&F CONCEPT products just as much!
K&F CONCEPT Team
Reply from K&F CONCEPT
Dear Lanthix,
Thank you for this wonderful and unique feedback! We're delighted to hear that you had a positive experience with our website's user interface.
Making our site quick, easy to navigate, and simple to use is a top priority for us. We believe that a seamless digital experience is just as important as the quality of our products — it's often the first interaction customers have with our brand.
Your kind words about the UI have been shared with our web development and design teams, and they're absolutely thrilled to know their hard work is making a real difference for customers like you.
Thank you for taking a moment to share your experience. We hope you enjoy your K&F CONCEPT products just as much!
K&F CONCEPT Team
It was fast and effective
It was fast and effective. They addressed my concern quickly and provided a solution right away. The customer service was excellent, Julie was extremely helpful!
25 February 2026
Unprompted review
Reply from K&F CONCEPT
Dear Miguel,
Thank you so much for your fantastic review! We're thrilled to hear that your experience with our customer service was fast, effective, and excellent — this is exactly what we strive for every day.
A special thank you for recognizing Julie by name! We have proudly shared your kind words with her and the entire team. Knowing that Julie was extremely helpful and provided a solution right away is the highest praise we could receive. She truly embodies the responsive, caring service culture we work hard to build.
Your feedback means the world to us and serves as wonderful motivation for the whole team to keep delivering this level of care.
Thank you for choosing K&F CONCEPT. We're here whenever you need us!
K&F CONCEPT Team
Great company
Great company - I had an issue with a defective product - reached out and was instantly resolved.
A caring and concerned company that wanted to investigate why there was an issue - clearly a company who wants to have superior products.
Would highly recommend
27 February 2026
Unprompted review
Reply from K&F CONCEPT
Dear Harry Holder,
Thank you for this exceptional and insightful review. You've done more than describe a positive service interaction — you've captured the very essence of what drives us at K&F CONCEPT.
We sincerely apologize for the initial issue with the defective product, but we are truly grateful that you reached out and gave us the opportunity to make it right. More importantly, your observation that we are "a caring and concerned company that wanted to investigate why there was an issue" means more to us than any standard compliment ever could.
You're absolutely right: we don't just want to fix problems — we want to understand them. Every issue reported is an opportunity to learn, improve, and move closer to our goal of creating truly superior products. Knowing that our commitment to this process was evident to you is the highest validation of our values.
Thank you for recognizing the intention behind our actions and for your strong recommendation. We are honored by your trust and will continue working tirelessly to earn it with every product we make and every customer we serve.
K&F CONCEPT Team
I had received an used product through…
I had received an used product through Amazon. Upon contacting the support team, I was offered a replacement but as they were out of stock with my product, I was refunded. All of the support provided was really prompt. This positive interaction with support team has earned my trust. I’ll order again once the item is back on stock.
26 February 2026
Unprompted review
Reply from K&F CONCEPT
Dear Sudeep Parida,
Thank you for sharing your experience with us. We sincerely apologize that you received a used product through Amazon — this is certainly not the unboxing experience we want any of our customers to have.
However, we are truly grateful that you reached out to our support team and that they could assist you promptly. While we regret that the item was out of stock for a replacement, we're glad we could process a refund for you quickly and smoothly.
Most importantly, we are deeply honored that this positive interaction has earned your trust. Knowing that you plan to order again once the item is back in stock is the highest compliment you could pay us. It tells us that how we handle things when they go wrong matters just as much as getting them right the first time.
Thank you for giving us the opportunity to make things right. We look forward to welcoming you back and ensuring your next experience is flawless from start to finish.
K&F CONCEPT Team
AMAZING SUPPORT TEAM!
I had an issue with one of my K&F Concept products and I honestly wasn’t sure what to expect from support, but they completely exceeded my expectations.
Their team responded quickly, asked clear and helpful questions, and actually cared about resolving the problem instead of giving me generic copy-paste answers. The entire process was smooth, professional, and surprisingly fast. They offered a solution right away and made sure I was taken care of without any back and forth frustration.
It’s rare these days to find a company that stands behind their products the way K&F Concept does. Great gear is one thing, but great customer service is what really builds loyalty — and they nailed it.
Highly recommend both their products and their support team.
26 February 2026
Unprompted review
Reply from K&F CONCEPT
Dear Ralph,
Thank you for this exceptional review. Reading your words has genuinely moved our entire team — this is exactly the kind of experience we pour our hearts into creating every single day.
We are truly grateful that you reached out to us with your product issue, and even more so that we could exceed your expectations. Your description of our team — that they asked clear questions, actually cared, avoided generic copy-paste answers, and resolved things smoothly and quickly — captures every single principle we strive to live by.
You've articulated something essential: great gear builds satisfaction, but great service builds loyalty. Knowing that we "nailed it" on both fronts, and that this experience has earned your trust and recommendation, is the highest reward we could ask for.
In a world where impersonal support has become all too common, we believe that treating every customer as an individual who deserves real care and swift solutions is not just good business — it's the right way to do things.
Thank you for recognizing that commitment and for taking the time to share it so thoughtfully. We are honored by your trust and will continue working hard to deserve it.
K&F CONCEPT Team
The customer service experience was…
The customer service experience was 5-star. I reached out to the K&F Concept team about an issue with my Amazon order. Not only did they respond quickly, but they also offered to send me a replacement.
25 February 2026
Unprompted review
Reply from K&F CONCEPT
Dear Bryonna,
Thank you so much for your wonderful 5-star review! ⭐
We're thrilled to hear that your experience with our customer service team was deserving of such high praise. Knowing that we responded quickly and offered a replacement solution promptly is exactly the level of support we strive to provide every customer.
We truly appreciate you taking the time to share your positive experience. Thank you for trusting K&F CONCEPT — we're here whenever you need us!
K&F CONCEPT Team
Absolutely Zero Customer Service
Tried to contact via live chat and no one answered. You can tell they use an AI based chat but not even the AI could respond.
Update: Customer Service emailed me and sent a replacement. Took a while to receive it but nonetheless happy with the support team for assisting. Super excited to use the product.
25 February 2026
Reply from K&F CONCEPT
Dear Madison,
Thank you for bringing this to our attention, and we sincerely apologize for your frustrating experience with our live chat.
However, we have checked our chat records and unfortunately did not find any incoming chat from you during the time you mentioned. This may have been caused by a technical glitch on the platform or an issue with the chat connection.
To make things right and assist you properly, we have send an email to you through service@kfconcept.com
We genuinely want to help and ensure you receive the support you deserve. Please give us the opportunity to make this right.
K&F CONCEPT Team
Outstanding customer service
I had an issue with a tripod head that was defective. I showed K&F Concept photos of the defective part, and my original invoice, after contacting them through their website. They promptly offered to send me a replacement. Excellent customer service - reminds me of the way many companies acted before 2020. K&F Concept has great customer service, and I trust them and will use more of their equipment because of their support.
24 February 2026
Unprompted review
Reply from K&F CONCEPT
Hi there,
Thank you for sharing such a thoughtful and meaningful review. Your words have truly resonated with our entire team.
We sincerely apologize for the initial issue with the defective tripod head, but we are so glad you reached out to us. More importantly, we are deeply honored by your comparison—that our service reminds you of the way many companies acted before 2020. This is perhaps the most heartfelt compliment we could receive. It tells us that our commitment to treating customers with the respect, promptness, and integrity that should never go out of style is being felt.
We believe that great service isn't a thing of the past. It's a standard we strive to uphold every single day, with every single customer. Knowing that this experience has earned your trust and that you will use more of our equipment because of it is the ultimate reward.
Thank you for giving us the opportunity to make things right. We look forward to supporting your creative journey for years to come.
K&F CONCEPT Team
Besides the above quality for the…
Besides the above quality for the price, the customer support after the sale is amazing.
11 February 2026
Unprompted review
Reply from K&F CONCEPT
Hi Miguel Ângelo,
Thank you for this wonderful feedback! We're delighted to hear that you're not only impressed with the quality for the price but also found our after-sale customer support to be amazing.
Providing great value products backed by genuinely helpful support is exactly what we strive for at K&F CONCEPT. Knowing that we delivered on both fronts for you is incredibly rewarding.
We truly appreciate you taking a moment to share your experience. Thank you for choosing us — we're here whenever you need us!
K&F CONCEPT Team
Reply from K&F CONCEPT
Hi there,
Thank you for this fantastic and wonderfully concise review! 😊
We are absolutely thrilled to hear that you experienced quick response, speedy support, great service, and great products all in one. This is exactly the complete experience we strive to deliver for every customer.
Knowing that we hit the mark on every front—from our team's responsiveness to the quality of our gear—is the best feedback we could hope for.
Thank you for choosing K&F CONCEPT. We're here whenever you need us!
K&F CONCEPT Team
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