I ordered an ND Filter for my mirrorless camera and needed a lens cap for the larger thread, so I ordered one from K&F as well. The cap wasn't a perfect fit for the filter, but when I contacted their... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I Love K&F Concept products! I have tested many of the top professional brands over 35 years as a professional photographer and they are all quite expensive but also very good. k&F Concept was a very... See more
Company replied
The staff and service are amazing! I’ve been using K&F concept UV filter for several years now. Just last year, I noticed the coating on on of my UV filters was coming off and contacted the support te... See more
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Bought a K&F Concept tripod via Amazon which unfortunately was missing the quick release plate. Amazon put me in touch with the K&F customer service (Rhian) who was very helpful and quickly arranged... See more
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Company details
About K&F CONCEPT
Written by the company
A pioneering photography accessory brand committed to empowering global creators with innovative, high-performance tools for professional imaging.
Since 2012, we’ve crafted lens filters, tripods, adapters, backpacks, cleaning tools, and camera batteries — delivering versatile solutions to photography enthusiasts worldwide.
Honored with Japan’s DGP Grand Gold Award for five years and the Red Dot Product Design Award, we blend innovation with precision to unleash creative potential through exceptional experiences.
Customer-Centered Service
Written by the company
- Multi-Channel Support
- After-sales and repair services available for all K&F CONCEPT products purchased from any platform, through our official website.
- Warranty
- 1-Year free repair for non-human errors. (*Warranty periods may vary by product, see official website for details.)
- Free Warranty Extension
- All K&F CONCEPT product owners can apply for an extended warranty on the official website for longer product protection.
- Easy Contact
- Reach us via official website online chat, phone, or email. (Service hours: PST 07:00 - 24:00)
Contact info
United States
- 888-968-9186
- service@kfconcept.com
- kfconcept.com
4.9
Excellent
581 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Superior Customer Service & Products
K&F Concept provided me with both an excellent product and SUPERIOR customer service. I purchased the Magnetic Quick Release adapter mount as a gift. The carrier didn't handle with care & the box took a real beating. The mount, on the other hand, was just fine. Just made it difficult to give as a gift. The representative at K&F immediately made it right and I'm appreciative. Will continue to purchase from this company.
12 February 2026
Unprompted review
Reply from K&F CONCEPT
Dear Sheila Holman,
Thank you so much for sharing this thoughtful review. We truly appreciate your kind words and your continued trust in K&F CONCEPT.
We're delighted to hear that the Magnetic Quick Release adapter mount itself arrived in perfect condition. However, we sincerely apologize that the box was damaged during transit, making it difficult to present as a gift. We understand that presentation matters—especially when you've chosen a product to give to someone special.
While the shipping issue was beyond our control, we're so glad that our representative could step in and immediately make it right for you. Knowing that you felt supported and appreciated in this situation is exactly the outcome we strive for.
Your promise to continue purchasing from us is the greatest compliment we could receive. Thank you for your loyalty and for recognizing both our product quality and our commitment to standing behind our customers.
We look forward to serving you again—and we'll hope for smoother delivery next time!
K&F CONCEPT Team
The best customer service I have ever experienced.
A few months ago I bought an Insta360 X5 camera and decided to go with K&F for all of the adapters, mounts, and a case. Everything is high quality and not plastic junk like some other brands I originally went with. Unfortunately I had a mishap happen within a few months of use which ended up with me losing most of the K&F products I bought in addition to my camera. I reached out to K&F about the scenario, and without going into too much detail, I will say that K&F provided the best customer service I have ever received. Their responses were fast, professional, and very helpful. They agreed on a fair resolution for the scenario I was in and truly showed care for their customers. Highly recommend this company’s products; and in hopes you’ll never need to contact customer support, their support is truly amazing if it is ever needed. 10/10 company.
13 February 2026
Unprompted review
Reply from K&F CONCEPT
Dear Jake Zubyk,
We are deeply moved by your review. Reading that you consider our support "the best customer service I have ever received" is both humbling and inspiring for every member of our team. Thank you, from the bottom of our hearts.
We are truly sorry for the mishap that led to the loss of your Insta360 X5 camera and the K&F products you had trusted for your setup. While we never want our customers to experience such setbacks, we are profoundly grateful that you reached out to us.
Your story captures something essential about our philosophy at K&F CONCEPT. We believe that being a trusted partner means showing up when things go wrong—even when we aren't obligated to. Our team's fast, professional, and helpful response was not about following a policy; it was about recognizing a fellow creator in need and doing what felt right.
Knowing that you found our resolution fair and that you felt genuinely cared for is the highest affirmation of our values. We don't take your trust lightly, and we are honored that you chose us to be part of your creative journey.
Thank you for your 10/10 rating and for your heartfelt recommendation. We hope to have the privilege of serving you again—hopefully under much happier circumstances.
K&F CONCEPT Team
Excellent support
Quality product and reliable support. The K&F tripod I bought worked really well for my needs.
However, since I use it so much, the product withstood a fair bit of abuse.
When one of he adjustment knobs came loose, one of the bolts came off and I tried to put it back without success.
The K&F team sent me a replacement ballhead as the remedy.
22 January 2026
Unprompted review
Reply from K&F CONCEPT
Dear Jake,
Thank you for sharing this honest and meaningful review. It's particularly valuable to us because it reflects a real-world, long-term usage story — exactly the kind of experience we design our products for.
We are genuinely pleased to hear that your tripod has served you so well and withstood a fair bit of abuse due to frequent use. The fact that you use it so much is, in itself, the highest compliment you could pay to its design and durability.
We sincerely apologize for the issue with the adjustment knob and the bolt coming loose. While we strive for robustness in every component, we also understand that heavy use can sometimes lead to wear. That's why we were glad our team could step in and provide a replacement ballhead as a remedy.
Knowing that our support was reliable when you needed it, and that you continue to have confidence in our product, is exactly the outcome we work for.
Thank you for being such an active user and for trusting K&F CONCEPT. We're here to keep supporting your adventures.
K&F CONCEPT Team
Great entry level gear
The filters are great for the price. I had to reach out to customer service about warranty and they responded right away to ship me a replacement asap. Highly recommend!
8 February 2026
Unprompted review
Reply from K&F CONCEPT
Dear Jenn,
Thank you for this excellent review and your high recommendation!
We are so glad to hear that you're enjoying your filters and find them to be great for the price. Delivering quality optics at an accessible value is exactly what we aim for.
It's also wonderful to know that our customer service team responded right away and shipped your warranty replacement ASAP. Providing prompt, hassle-free support is a promise we take seriously, and we're thrilled we could deliver that for you.
Your willingness to recommend us is the greatest compliment of all. Thank you for trusting K&F CONCEPT — we look forward to serving you again!
K&F CONCEPT Team
I purchased a K&F backpack camera case…
I purchased a K&F backpack camera case from Amazon. Although I was very happy with the quality and functionality of the case, it arrived missing the rain cover and a velcro strap that should have been included. After emailing K&F's customer service with some pictures, I received a quick reply indicating that the missing items would be shipped to me. I received them a few days later and now have a complete product. While mistakes occasionally happen, the important thing is how companies handle them. In this case, I am very happy with how quickly K&F responded to my complaint and resolved the problem. The product is excellent, as is the customer service, so I would not hesitate to purchase another one of their products.
2 February 2026
Unprompted review
Reply from K&F CONCEPT
Dear Elio Spinello,
Thank you for sharing such a thoughtful and balanced review. Your closing insight—that while mistakes occasionally happen, what truly matters is how a company handles them—captures exactly the philosophy we strive to live by at K&F CONCEPT.
We sincerely apologize that your backpack camera case arrived missing the rain cover and Velcro strap. This is not the unboxing experience we want any of our customers to have. At the same time, we are genuinely grateful that you gave us the opportunity to make it right.
It is very encouraging to hear that our customer service team responded quickly and that the missing items reached you within just a few days. Knowing that you are now fully satisfied with a complete product and that you would not hesitate to purchase from us again is the highest compliment we could receive.
We truly appreciate your understanding, your trust, and your recognition of both our product quality and our commitment to responsive support. Thank you for choosing K&F CONCEPT. We look forward to serving you again.
K&F CONCEPT Team
Amazing Customer Service Surpassed Expectations!
Expedient responses and follow up. Courteous and eager to help with my request. Went above and beyond expectations. 10/10 would highly recommend. Thank you again Rhian!
10 February 2026
Unprompted review
Reply from K&F CONCEPT
Dear Brian Perez,
Thank you so much for this outstanding 10/10 review and your heartfelt recommendation! We are absolutely thrilled to hear about your experience.
We have proudly shared your wonderful feedback with Rhian and the entire customer service team. Knowing that Rhian was not only courteous and eager to help but also went above and beyond your expectations is the highest praise we could receive. We are incredibly fortunate to have team members like Rhian, who embody the attentive, solution-driven, and genuinely caring service culture we strive for.
Your recognition reaffirms that our commitment to treating every customer with respect and urgency truly makes a difference. We are deeply grateful that you took the time to acknowledge Rhian by name—this means the world to us.
Thank you again for your trust and your strong endorsement. We will be sure to pass along your gratitude, and we look forward to serving you again with the same level of dedication.
K&F CONCEPT Team
i trust K&F Concept products--and stellar customer service
K&F concept offers well-designed and quality products that fit the Insta 360 x5 model. I ordered their case and silicone cover, which worked perfectly on a recent trip. Unfortunately I lost the silicon cover while traveling, and they kindly responded to my query, shipped a new silicon cover, and only charged me for the shipping. All done very quickly and will great info throughout the process. Thank you! I definitely trust K&F Concept products and customer service.
7 February 2026
Unprompted review
Reply from K&F CONCEPT
Dear Jennifer,
Thank you for sharing this wonderful story of your travel experience and for placing your complete trust in K&F CONCEPT. Reviews like yours, which cover both product performance and service philosophy, are incredibly valuable to us.
We are delighted that your case and silicone cover performed flawlessly on your trip and that you find our products well-designed for your Insta 360 X5. More importantly, we are truly grateful that you reached out to us after losing the cover.
Your mention that we "kindly responded" and handled the replacement quickly and transparently, charging only for shipping, means a great deal. This approach reflects our commitment to supporting our customers throughout their entire journey with our gear—not just at the point of sale. We believe in fostering long-term partnerships built on fairness and helpfulness.
Knowing that this experience has solidified your trust in both our products and customer service is the highest reward we could ask for. Thank you for your loyalty and for being part of the K&F CONCEPT community. We look forward to being your reliable partner on many more adventures to come.
K&F CONCEPT Team
K&F 3-way Geared Tripod Head - GD3W
I purchased the 3-way geared tripod head from Amazon, and when I received the unit, the bubble level was inaccurate. I contracted the manufacturer, and they promptly replaced it. Service was fantastic, and the tripod head is now working flawlessly. Level is now spot on and makes setting up the equipment much easier and faster. Highly recommend!
9 February 2026
Unprompted review
Reply from K&F CONCEPT
Dear Mark,
Thank you so much for your fantastic review and high recommendation! We are truly grateful you took the time to share your experience.
We sincerely apologize for the inconvenience caused by the inaccurate bubble level on your 3-way geared tripod head upon arrival. However, we are thrilled that you reached out to us directly and that we could provide a prompt replacement.
It is wonderful to hear that the new unit is now working flawlessly, with a perfectly accurate level, and that this precision is making your equipment setup both easier and faster. This is exactly the seamless and efficient creative experience our products are designed to enable.
Thank you again for trusting us to resolve the issue and for your strong endorsement. We are delighted to have you as a satisfied customer and look forward to supporting your future projects.
K&F CONCEPT Team
I had an extremely positive experience…
I had an extremely positive experience with K&F Concept and felt it was worth sharing. I needed to contact support because of an issue with a mini tripod I purchased, and from the very beginning I was treated with great attention, respect, and speed.
The service was clear and efficient. They only asked for a few photos to review the situation and, shortly after, offered a replacement without any complications. The whole process was simple and gave me a lot of confidence.
Receiving a new product at my home so quickly showed how much the brand truly cares about its customers. Nowadays it’s rare to find support that is this responsive and human. I am genuinely satisfied and will definitely continue to trust K&F Concept.
22 January 2026
Unprompted review
Reply from K&F CONCEPT
Dear DIEGO,
Thank you for sharing this profoundly meaningful review. Your words do not just describe a positive service interaction; they articulate the exact experience and feeling we strive to create for every customer, and reading them is both humbling and inspiring for our entire team.
You have perfectly captured our mission: to provide not just a solution, but an experience characterized by attention, respect, speed, and clarity. Hearing that this process restored your confidence and made you feel genuinely cared for is the ultimate validation of our work. In a world where impersonal service is common, your remark about finding support that is “responsive and human” is perhaps the greatest compliment we could receive.
The fact that this experience has solidified your trust in K&F CONCEPT is our most significant achievement. We do not take your decision to continue trusting us for granted; it is a responsibility we hold with the utmost seriousness.
Thank you for your exceptional eloquence in sharing this experience and for your invaluable trust. We are deeply honored by your loyalty and committed to continuing to earn it.
K&F CONCEPT Team
Excellent Customer Service & Easy Replacement
I had a great experience with K&F Concept. The team was very responsive and quickly helped me replace a backpack I purchased without any hassle. Their customer service was professional, helpful, and efficient throughout the process. I really appreciate how smoothly everything was handled and would definitely purchase from them again.
7 February 2026
Unprompted review
Reply from K&F CONCEPT
Dear Joseph Osorio,
Thank you for taking the time to share such a positive and detailed account of your experience with K&F CONCEPT. We are truly grateful for your kind words.
We are delighted, though we regret the initial need, that our team was able to assist you with replacing your backpack in a manner that was responsive, hassle-free, professional, helpful, and efficient. Hearing that the entire process felt "smoothly handled" is the highest compliment we could receive for our customer service operations. It confirms that our commitment to a seamless and supportive resolution process is being effectively delivered.
Most importantly, we are honored by your decision to purchase from us again. Earning your trust and future business is the ultimate goal of everything we do.
Thank you again for your trust and for choosing K&F CONCEPT. We look forward to welcoming you back and continuing to provide the level of service you deserve.
K&F CONCEPT Team
Easy to Understand
Easy to understand, automaticly fill form after applying order no. and a professinal looking site.
7 February 2026
Reply from K&F CONCEPT
Dear Einat,
Thank you for taking a moment to share your feedback on your digital experience with us! We're delighted to hear that you found our website easy to understand, appreciated the automatic form-filling feature, and considered it to have a professional look.
A seamless and efficient online experience is a crucial part of our commitment to serving you well, from browsing to checkout. Your positive comments on these details are a great encouragement to our web development and design teams.
We hope that the smooth experience online is just the beginning, and that you are equally satisfied with the K&F CONCEPT product(s) you ordered. If you have any questions about your gear, our customer service team is always ready to help.
Thank you for choosing us.
K&F CONCEPT Team
Great customer service
The customer service is truly patient and willing to solve the issue to make sure you are satisfied. Highly recommend!
6 February 2026
Unprompted review
Reply from K&F CONCEPT
Dear Zhiyuan,
Thank you so much for your wonderful recommendation and for highlighting what we strive for every day!
We are truly delighted to hear that you found our customer service team to be both patient and fully committed to ensuring your satisfaction. Knowing that their dedication to resolving issues thoroughly has earned your high recommendation means the world to them and to us.
Providing not just a solution, but a consistently supportive and understanding experience, is at the heart of our service philosophy. Your feedback affirms that we are on the right path.
Thank you again for trusting K&F CONCEPT and for taking the time to share your positive experience. We are here for you whenever you need us.
K&F CONCEPT Team
If Amazon messes up your order contact KnF directly
I have always loved their products. And will always trust this brand. One day Amazon sent me a returned damage version of a knf product. Amazon Customer service was such a head ach to try to reach so I emailed knf a customer service. They handled my problem properly promptly and professionally. The did not hesitate to say. We are very sorry you had to experience this let us make it right for you by sending you a replacement of this works for you can you please provide mailing info..” they respond with in a day. But I got further and a resolution from KNF customer service. Something that never happened with Amazon. KNF CUstomer service All the way
3 February 2026
Unprompted review
Reply from K&F CONCEPT
Dear Nephtali,
Reading your review is an incredible honor for our entire team. Thank you for your steadfast trust and for declaring that you will "always trust this brand." This means more to us than we can adequately express.
We are deeply sorry that you received a damaged product through Amazon and had to endure the frustrating experience with their customer service. However, we are profoundly grateful that you turned to us directly.
Your words are a powerful testament to what we stand for. When you said, "Customer Service All the way," and highlighted our prompt, professional, and proactive response—including our immediate apology and offer to make it right—you precisely described the standard we hold ourselves to: taking ownership and resolving issues without hesitation, no matter where they originated.
That you received a faster and more effective resolution from us than from the marketplace platform is the ultimate validation of our commitment to you, the end customer. You are our priority.
Thank you for being a vocal advocate and for this phenomenal endorsement. We are proud to have earned your loyalty and will continue to strive every day to be worthy of it.
K&F CONCEPT Team
Great product
Great product. When it unfortunately broke the support service team did a really great job in helping me out and treated me with so much respect! 10/10 will be buying from here again
27 December 2025
Unprompted review
Reply from K&F CONCEPT
Dear Customer,
Thank you so much for this outstanding 10/10 review and for your promise to return! Feedback like this truly energizes our entire team.
We are sorry to hear that your product broke, but we are immensely grateful that you chose to contact us. Hearing that our support service team not only did a great job but also treated you with the utmost respect is the highest praise we could receive. Providing effective solutions with courtesy and professionalism is at the heart of what we strive for.
Knowing that this experience has secured your loyalty is our ultimate reward. It confirms that the relationship we build with our customers is just as important as the products we sell.
Thank you again for your trust. We are honored by your choice and can't wait to welcome you back for your next purchase!
K&F CONCEPT Team
Warranty Replacement of Camera Battery
Contacted because an aftermarket Sony USB-C rechargeable camera battery had gone bad around a month under the one year warranty. They needed extra proof that their battery was the issue but did end up replacing the battery at no cost to me. It did take an around a month for the replacement to arrive since they shipped it from China as opposed to stock within the US, but it was sorted in the end. They did badger me a bit to write this review before I even received the replacement. I told them I would review the experience when the experience had concluded.
29 December 2025
Unprompted review
Reply from K&F CONCEPT
Dear Lukas,
Thank you for taking the time to write this comprehensive and honest review. We sincerely appreciate you sharing the complete timeline of your experience, from the battery issue to the final resolution.
First and foremost, we are glad that we could honor our warranty and provide a replacement battery at no cost to you. However, we must offer our deepest apologies for the multiple frustrations you encountered along the way.
Your feedback is crucial because it highlights exactly where our processes can and must improve. We are committed to learning from this. Thank you for your patience and for your integrity in waiting until the experience was complete before sharing your review.
We hope the replacement battery now serves you well, and we thank you for giving us the opportunity to make things right, even if the path to resolution was not as smooth as it should have been.
K&F CONCEPT Team
K & F Concept Selfie Stick
I have K & F Concerts camera tripod and a the accessory magic arm. I have been very pleased with these very versatile products. I them purchased K & F Concepts Selfie Stick. This product is also innovative and well made. However the remote did not work. I contacted their customer service department who promptly responded. The quickly sent me another remote and works great. The Selfie stick is a great photo tool. Dry pleased.
MR
23 January 2026
Unprompted review
Reply from K&F CONCEPT
Dear Michael,
Thank you so much for your detailed and loyal support as a long-time K&F CONCEPT user. It's fantastic to hear that you've been consistently pleased with the versatility of your tripod and magic arm, and now with the innovative design of your selfie stick.
We sincerely apologize for the inconvenience caused by the non-functioning remote that came with your selfie stick. However, we are truly grateful that you reached out to our customer service team and that they could provide a prompt response and a quick replacement that now works great. Resolving issues efficiently is a key part of our commitment to you.
Most importantly, we are delighted that the solution has fully restored your confidence and that you now consider the selfie stick a "great photo tool." Your complete satisfaction is always our ultimate goal.
Thank you again, MR, for your trust and for taking the time to share your experiences. We look forward to continuing to support your photography journey with reliable gear and service.
K&F CONCEPT Team
I ordered the folding selfie stick for…
I ordered the folding selfie stick for an insta360 camera and it’s great. Their customer service answers questions quickly and efficiently.
Thanks👍🏻
4 February 2026
Unprompted review
Reply from K&F CONCEPT
Hi there,
Thank you for the great review and the thumbs up! 👍🏻
We're thrilled to hear two wonderful things: that you're enjoying the folding selfie stick for your Insta360 camera, and that our customer service met your expectations with quick and efficient answers.
It's always our goal to provide products that enhance your experience and support that is there when you need it. Hearing we've succeeded on both fronts is fantastic.
Thanks again for choosing K&F CONCEPT. We're here for you whenever you have more questions or need assistance. Happy shooting!
K&F CONCEPT Team
I had lost a ND filter when it had…
I had lost a ND filter when it had fallen off my gimble after a drone crash. I asked K&F if there was anything they could do as I could not find a singular filter for sale, only kits. They offered to send me a free replacement with proof of purchase. Will totally do business again. Great customer service.
18 January 2026
Unprompted review
Reply from K&F CONCEPT
Dear Colin,
Thank you for sharing this story of how we could help after your unfortunate drone crash. We're truly sorry to hear about the accident and the lost ND filter.
We're so glad our team was able to find a solution for you by providing a replacement, even outside the typical sales channels. We believe in supporting our customers in their creative journeys, and sometimes that means stepping in when unforeseen setbacks occur. We deeply appreciate you reaching out to us honestly and providing the necessary proof of purchase, which made the process smooth.
Knowing that this experience has secured your loyalty and that you'll “totally do business again” is the best outcome we could hope for. It's our pleasure to have been able to help get you back up and creating.
Thank you for your trust. We look forward to your next adventure and are here to support it.
K&F CONCEPT Team
An item was missing from a combo…
An item was missing from a combo package, it happens. After contacting K&F support directly (kfconcept.com) they immediately dispatched the part that was missing and resolved the issue to my complete satisfaction. Excellent service.
16 January 2026
Unprompted review
Reply from K&F CONCEPT
Dear Matthew,
Thank you for your understanding and for this excellent review.
We sincerely apologize for the oversight that led to an item being missing from your combo package. While we strive for perfection in every order, we are truly grateful for your pragmatic perspective when occasional errors occur.
More importantly, we are delighted that our support team could resolve this for you immediately and to your complete satisfaction by dispatching the missing part right away. This responsive and decisive action is exactly what we aim for when things don't go as planned.
Thank you for contacting us directly and for giving us the opportunity to make it right. We appreciate your trust and your business.
K&F CONCEPT Team
Purchased a camera bag from Amazon and…
Purchased a camera bag from Amazon and the strap that goes onto a suite case ripped. Messaged customer support and got a response within a couple of hours! They were able to buy me a replacement. Excellent support !
2 February 2026
Unprompted review
Reply from K&F CONCEPT
Dear Nick,
Thank you for your excellent review! We sincerely apologize for the issue with the suitcase strap on your camera bag, but we are so pleased to hear that our customer support team was able to provide a prompt and effective solution.
A response within a couple of hours and a straightforward replacement is exactly the level of service we strive to deliver. It's great to know we met your expectations during this process.
We truly appreciate you taking the time to share your positive experience. Your feedback encourages our team to keep delivering this standard of swift and helpful support.
Thank you for choosing K&F CONCEPT. We're here for you whenever you need us!
K&F CONCEPT Team
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