I ordered an ND Filter for my mirrorless camera and needed a lens cap for the larger thread, so I ordered one from K&F as well. The cap wasn't a perfect fit for the filter, but when I contacted their... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I Love K&F Concept products! I have tested many of the top professional brands over 35 years as a professional photographer and they are all quite expensive but also very good. k&F Concept was a very... See more
Company replied
The staff and service are amazing! I’ve been using K&F concept UV filter for several years now. Just last year, I noticed the coating on on of my UV filters was coming off and contacted the support te... See more
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Bought a K&F Concept tripod via Amazon which unfortunately was missing the quick release plate. Amazon put me in touch with the K&F customer service (Rhian) who was very helpful and quickly arranged... See more
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Company details
About K&F CONCEPT
Written by the company
A pioneering photography accessory brand committed to empowering global creators with innovative, high-performance tools for professional imaging.
Since 2012, we’ve crafted lens filters, tripods, adapters, backpacks, cleaning tools, and camera batteries — delivering versatile solutions to photography enthusiasts worldwide.
Honored with Japan’s DGP Grand Gold Award for five years and the Red Dot Product Design Award, we blend innovation with precision to unleash creative potential through exceptional experiences.
Customer-Centered Service
Written by the company
- Multi-Channel Support
- After-sales and repair services available for all K&F CONCEPT products purchased from any platform, through our official website.
- Warranty
- 1-Year free repair for non-human errors. (*Warranty periods may vary by product, see official website for details.)
- Free Warranty Extension
- All K&F CONCEPT product owners can apply for an extended warranty on the official website for longer product protection.
- Easy Contact
- Reach us via official website online chat, phone, or email. (Service hours: PST 07:00 - 24:00)
Contact info
United States
- 888-968-9186
- service@kfconcept.com
- kfconcept.com
4.9
Excellent
581 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from K&F CONCEPT
Dear Gipepic,
Thank you for your feedback. We're glad to hear your warranty replacement process went smoothly. We appreciate your trust.
K&F CONCEPT Team
Quickly resolved the mixup
I was sent the wrong size lens and the quickly responded to me so that we could receive the correct one.
29 December 2025
Unprompted review
Reply from K&F CONCEPT
Dear Christina,
Thank you for your feedback. We sincerely apologize for the error in sending the wrong lens size. We are glad, however, that our team responded quickly and worked with you to ensure you received the correct one. We appreciate your understanding.
K&F CONCEPT Team
Great Customer Support
I've been using K&F products for a while and I'm very happy with their quality and price.
Had to contact customer support because I lost some filters and they were extremely fast and helpful.
Their products have good quality and now I know that customer support is there to help you.
9 January 2026
Unprompted review
Reply from K&F CONCEPT
Dear Alexandre,
Thank you so much for this wonderful and comprehensive review! We are truly grateful for your loyalty as a long-time user and for your kind words about the quality and value of our products.
More importantly, we are delighted that your first direct experience with our customer support was so positive. Hearing that the team was "extremely fast and helpful" in assisting you with the lost filters is fantastic feedback. Your conclusion—"now I know that customer support is there to help you"—is exactly the reassurance we want every customer to have. It signifies that you trust us not just for your gear, but for ongoing support.
Thank you for affirming both sides of the K&F CONCEPT promise: great products and reliable, helpful service. We are here for you whenever you need us.
K&F CONCEPT Team
Excellent products and A++++ customer…
Excellent products and A++++ customer care. Something got broken on my tripod and customer care was very helpful in trying to fix it, eventually they replaced it.
9 January 2026
Unprompted review
Reply from K&F CONCEPT
Dear Nikoletta,
Thank you so much for this outstanding review and the top-tier ratings! We are truly thrilled to receive your "Excellent" rating for our products and an "A++++" for our customer care. This means the world to our entire team.
We sincerely appreciate you sharing the details of your experience with your tripod. We're glad our customer care team was helpful throughout the process—from trying to fix the issue to ultimately ensuring your satisfaction with a replacement. Providing supportive and effective solutions is at the heart of our service philosophy.
Thank you for trusting K&F CONCEPT with both your gear and your support needs. We are here for you!
K&F CONCEPT Team
I have been using Kandi products for…
I have been using Kandi products for some time now with positive experience.
Recently I did have a Warranty issue with a Battery. I am happy to report that K and F did look after my replacement and so far everything has been good. The process did take time as my time zone is different than the manufacturers but in the end after lots of back and forth, the problem was solved. Thanks K and F
8 January 2026
Unprompted review
Reply from K&F CONCEPT
Dear John,
Thank you for being a loyal K&F CONCEPT customer and for sharing this detailed feedback about your recent warranty experience. We truly value your long-term support and overall positive experience with our products.
We sincerely appreciate you highlighting your recent battery warranty claim. We understand that the process required considerable back-and-forth communication due to the time zone difference, and we genuinely thank you for your patience and cooperation throughout. We are delighted that, despite the initial challenges, our team was ultimately able to facilitate the replacement to your satisfaction and that everything is now working well.
Your understanding during the logistical complexities means a lot to us. We are committed to supporting our global customers as efficiently as possible. Thank you again for your trust and for acknowledging the positive outcome.
K&F CONCEPT Team
Variable ND/ CPL filter
Easy shopping process and delivered within the time frame specified. Filter appears well made and works well on my brief test photos so far. The proof of exactly how good it is will be determined when it gets more intense use. Why a 3 star rating? Well, it was supposed to come with free Bluetooth earbuds but didn't.
Customer support contacted me to say I didn't select the free Bluetooth buds option at checkout, although the selection process wasn't clear. However, K&F have sent the earbuds in the post.
7 January 2026
Unprompted review
Reply from K&F CONCEPT
Dear Charles,
Thank you for your fair and constructive review. Your satisfaction with the filter is important to us, but we are truly sorry for letting you down by not including the promised earbuds. This undermines the trust we work hard to build, and we apologize.
We are taking this very seriously. We found that your order came from our distributor Kentfaith. We have contacted them to resolve the issue for you. Please check your email.
We hope to have the opportunity to regain your confidence through our actions.
K&F CONCEPT Team
High quality filters
High quality filters. Love the packaging they come in and the pouches.
30 December 2025
Reply from K&F CONCEPT
Dear Andrew,
Thank you so much for your wonderful feedback! We're thrilled to hear that you love the high quality of our filters.
It's also fantastic to know that you appreciate the packaging and the pouches. We believe that the unboxing experience and convenient storage are important parts of the overall product value and protection for your gear.
We're glad these details added to your satisfaction. Thank you for choosing K&F CONCEPT.
K&F CONCEPT Team
They provided quick response and…
They provided quick response and handled the issue with no further problems.
29 December 2025
Unprompted review
Reply from K&F CONCEPT
Dear Jonathan,
Thank you for your feedback. We're glad our team could provide a quick response and resolve the issue smoothly. We appreciate you letting us help.
K&F CONCEPT Team
Experience using the K&F 12x50 binocular
Delighted by the company's high-quality products, and excited about the opportunities for ongoing cooperation.
4 January 2026
Reply from K&F CONCEPT
Dear Mohamed,
Thank you for such a positive and forward-looking statement. We are truly delighted to hear that you are pleased with the high quality of our products.
More importantly, we share your excitement about the opportunities for ongoing cooperation. Building strong, lasting partnerships based on mutual satisfaction and shared goals is at the core of our mission at K&F CONCEPT. We are committed to being a reliable and innovative partner that you can count on.
We look forward to exploring these opportunities with you and achieving great things together. Please do not hesitate to reach out to discuss how we can further support your needs.
K&F CONCEPT Team
Excellent customer service
I ordered the K&F Concept Nano-X series filter set, and although the UV filter was missing from my initial package, their customer service handled it very professionally. After I contacted them, they responded quickly and shipped the missing part right away. Very responsible and efficient support.
5 January 2026
Unprompted review
Reply from K&F CONCEPT
Dear Jason,
Thank you for taking the time to share your experience with our Nano-X series filter set and our customer service team. We sincerely apologize for the oversight that led to the UV filter being missing from your initial package. This falls short of our standard for accuracy, and we regret the inconvenience it caused you.
However, we are truly grateful that you contacted us and are very pleased to hear that our team handled the situation professionally. Your acknowledgment of their quick response and prompt action in shipping the missing part right away—and your summary of the support as "very responsible and efficient"—is exactly the feedback that motivates us.
We appreciate your patience and understanding, and we're glad we could resolve this promptly.
K&F CONCEPT Team
Great price and lenses!
Great price and lenses! Also the carrying case and microfiber cloths make it an awesome value!
6 January 2026
Reply from K&F CONCEPT
Dear DANIEL,
Thank you so much for your fantastic review! We're thrilled that you recognize the awesome value in our offering — it's exactly what we aim for.
We believe a great product is more than just the core item. We're glad you appreciate the inclusion of the carrying case and microfiber cloths as part of creating a complete and valuable package for our lenses at a great price.
Your satisfaction is our best reward. Thank you for choosing K&F CONCEPT.
K&F CONCEPT Team
Great Customer care and solid product
Initially I received a wrong product. But the customer service was excellent in attending to me and sending a replacement right away. The product is really good as well!
29 December 2025
Unprompted review
Reply from K&F CONCEPT
Dear Amal,
Thank you for taking the time to share your experience. Please accept our sincere apologies for the initial error in shipping the wrong product to you. We deeply regret this mistake and the inconvenience it caused.
However, we are truly grateful that you reached out to our customer service team. We are delighted to hear that they provided excellent support and were able to send the correct replacement to you right away, resolving the issue promptly.
Most importantly, we are thrilled that you are happy with the product itself and find it "really good"! Your ultimate satisfaction is our primary goal, and we appreciate you giving us the opportunity to make things right.
Thank you for your understanding and for your valuable feedback.
K&F CONCEPT Team
I had a problem with my order and the…
I had a problem with my order and the customer service team was quick to respond and remedy the issue.
15 December 2025
Unprompted review
Reply from K&F CONCEPT
Dear Kelly,
Thank you for your feedback. We're glad our customer service team could respond quickly and remedy the issue for you.
We appreciate you letting us help.
K&F CONCEPT Team
Replaced a part on my tripod and…
Replaced a part on my tripod and shipped at no cost after locking mechanism broke shortly after use.
16 December 2025
Unprompted review
Reply from K&F CONCEPT
Dear Dana,
Thank you for your feedback. We're sorry to hear about the locking mechanism issue but are glad we could replace the part and ship it to you at no cost. We appreciate you letting us make it right.
K&F CONCEPT Team
Good value products
I have been using K&F concept products for a while, and they provide great products at low prices. I had a bad experience with a tripod I bought, which broke due to a defect but K&F support was quick to help me out by offering a replacement or a refund. Overall, a positive experience.
29 December 2025
Unprompted review
Reply from K&F CONCEPT
Dear Prateek,
Thank you for being a loyal K&F CONCEPT customer and for sharing this balanced and valuable feedback. We truly appreciate your long-term support and your recognition of our efforts to provide great products at low prices.
We sincerely apologize for the defect in the tripod you purchased and for the inconvenience it caused. However, we are very glad to hear that our support team was quick to respond and that the offered solution (replacement or refund) was satisfactory in addressing the issue.
Maintaining your trust as a returning customer is our priority. We are pleased that, despite this hiccup, your overall experience remains positive. Thank you for your understanding and for continuing to choose K&F Concept.
K&F CONCEPT Team
Some of the best customer service that…
Some of the best customer service that I have ever received lately. Many companies don’t care once they’ve sold the item, but they supported me and helped me and got me going very fast!
25 December 2025
Unprompted review
Reply from K&F CONCEPT
Dear Daniel,
Thank you so much for this incredibly meaningful review. Your words truly resonate with us.
We are aware of the sentiment that "many companies don’t care once they’ve sold the item," and it is our firm belief that this is precisely when the most important part of our relationship with a customer begins. To be counted among "the best customer service" you've received lately, specifically for our support in getting you going again very fast, is an honor for our entire team.
Your feedback validates our commitment: the sale is not the end, but the start of our support. We are deeply grateful that you felt cared for and assisted. Thank you for choosing K&F CONCEPT and for recognizing this fundamental value of ours.
K&F CONCEPT Team
I bought four K&F adapter rings to…
I bought four K&F adapter rings to connect my old manual lenses to my Sony camera. The adapter rings are well made. One of them had a small problem, but after contacting the manufacturer's customer service, they quickly mailed me a new one. I will continue to buy K&F adapter rings in the future.
12 December 2025
Unprompted review
Reply from K&F CONCEPT
Dear Liwei,
Thank you for sharing your experience with our adapter rings and for your thoughtful feedback. We are pleased to hear that you find the rings well-made and that they are serving your needs in connecting your manual lenses to your Sony camera.
We sincerely apologize for the small problem you encountered with one of the four rings. However, we are glad that our customer service team was able to resolve this for you promptly by mailing a replacement.
Your statement that you "will continue to buy K&F CONCEPT adapter rings in the future" is the best confirmation that our combination of quality products and responsive support is working as intended. We truly value your trust and look forward to serving you again.
K&F CONCEPT Team
Top-Tier Support!
I wouldn't hesitate buying from K&F. Their support is top-tier and extremely efficient. They are rather generous and are best at customer satisfaction. Definitely a 5-star service
23 December 2025
Unprompted review
Reply from K&F CONCEPT
Dear Albert,
Thank you for this phenomenal and unequivocal 5-star review! Reading your words is a tremendous source of pride and motivation for our entire team.
To be described as having "top-tier and extremely efficient" support, and to be recognized for being "generous" and "best at customer satisfaction," is the highest acclaim we could aspire to. This perfectly encapsulates the culture we are building at K&F CONCEPT.
Your declaration that you "wouldn't hesitate buying from K&F CONCEPT" is the ultimate reward for our efforts. It confirms that our commitment to exceptional service directly translates into unwavering customer trust.
We are deeply grateful for your endorsement and will strive every day to continue deserving the perfect rating and loyalty you have given us.
K&F CONCEPT Team
Purchased and service
Purchased a double battery and charger ( LP-E6P ). Item arrived quickly and well packaged.
On initial charging one battery appeared/was faulty, so I contacted K&F Support. After a brief conversation with photos and a video to show issue, a replacement battery was posted out.
Battery arrived and tested OK. Fantastic service from K&F.
Great item, great price and great service from K&F.
19 December 2025
Unprompted review
Reply from K&F CONCEPT
Dear Ray C,
Thank you for taking the time to provide such a clear and detailed account of your experience with our LP-E6P battery and charger, and with our support team.
We are pleased to hear that the item arrived quickly and well-packaged. However, we sincerely apologize for the fault with one of the batteries on initial charging. We appreciate you reaching out and providing the helpful photos and video to our support team, which allowed for a swift diagnosis and resolution.
It's great to know the replacement battery arrived and tested okay, resolving the issue completely.
Most importantly, we are truly grateful for your final assessment: "Great item, great price and great service." This balanced feedback on the product value and our support efficiency is exactly what we strive for. Thank you for your trust in K&F CONCEPT.
K&F CONCEPT Team
I had a problem with my product
I had a problem with my product, and when I sent them an email to get it fixed, I thought it would be like all the others that take forever to help. But K&F Concept was just effortless, quick response and straightforward. It was so easy to get everything fixed that I wish all companies were like that. Thank you so much for making the customer experience so great! Just by how they handled my issue, I am now a loyal customer for life.
8 December 2025
Unprompted review
Reply from K&F CONCEPT
Dear André,
Thank you for sharing this profoundly meaningful feedback. We read your words with immense gratitude and a deep sense of responsibility.
We understand the frustration that can come with customer service experiences that "take forever," and we are truly honored that you found your interaction with K&F CONCEPT to be a refreshing contrast—effortless, quick, and straightforward. Making the resolution process easy and effective is a fundamental goal for our entire team.
Your statement that this experience has made you "a loyal customer for life" is the most powerful endorsement we could ever receive. It validates our belief that exceptional customer care isn't just about solving a problem; it's about building unshakable trust and forging lasting relationships.
We do not take this commitment lightly. We accept it as a privilege and a promise to continue deserving your trust with every future interaction. Thank you for allowing us to demonstrate our values and for welcoming us as your lifelong partner in gear.
K&F CONCEPT Team
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