KGM Insurance Reviews 

Experience was great very swift response, efficient all.work done was completed very prompt beyond expectations, gave great support updated every step of the way 100% excellant aervice

Absolutely from start to finish the service was excellent.
Our claim was dealt with swiftly and professionally.
The coach works company that the insurance use were brilliant and done an amazing job.
They were friendly and professional.
They picked up the van and returned it.
They kept in touch as to the progress of the repair, and on retuning the vehicle it was like new. We are pleased with both KGM and the company they use for repairs. Thank you kindly.

Very professional fair and pleasant to deal with.

Excellent customer service

This company will write off vehicles and offer settlements that are severely under valued and claim this is based on engineer reports.
You are of course by law allowed to see such reports, even if you need to make a Data Subject Access Request under the Data Protection Act.
So far they have failed to comply to such a request and the only reason my vehicle is 'lower than market value' is due to the damage that the claim is for.
Absolutely rediculous. These people are con-artists and you would be far better giving them a wide berth.
They are also slow to respond, this now being 6 months I've been with the vehicle, a fix, a resolution or anything near the price the vehicle is worth and was insured with them for.

Had good experienced

Very fast in getting my vehicle in for repairs.

The claim was processed quickly and I found the staff who dealt with me efficient, very understanding and helpful in every way.

Having sustained some damage to the front passenger side of my car on Sunday 27/7 I reported my intention to claim and was then contacted by my insurers KGM Insurance on the Monday 28/7. Fortunately, my car was still driveable despite the damage I had caused. Also, there were no Third Party claims thankfully. KGM confirmed they would ask a repair company to contact me to get my car booked in. The repair company contacted me on 29/7. I sent photos of the damage so they could provide the insurers with an estimate which they did within a day or two. It took the insurers about a week to authorise the claim but they were helpful when I contacted them to ask for updates. Once the work had been authorised, I booked my car in with the repairers and ensured I could have a courtesy car while the repair was happening. My car went to the repairer on 18/8 and I collected it on 21/8. The work carried out was excellent and I would recommend the repairers being Silvester Crash Repair near Ash/Pirbright in Surrey. Thanks to both KGM and Silvester Crash Repair. 13/9/2025

KGM are the worst underwriter in the UK and its not even close. Genuinely terrible by every metric. I'd be shocked if they could competently make a cup of tea between them and their AMC Auto Accident Claims Ltd.

To any brokers who might be reading - you should seriously consider the reputation of the underwriters you choose to work with. Ultimately we pay the broker, not the underwriter - as such when the underwriter is terrible, it makes the broker look terrible too. After my experience with KGM, any broker who offers a KGM policy will not be getting my money.

Phone answered promptly and politely. Calm attitude and talked me through the process professionally
Recap and asked if everything was understood and next steps covered

They made what was a distressing situation very smooth and kept me informed regarding the repair to my vehicle

Everything is mving fast which is very important for me to get Everything delt with soon as possible with no stress

The team handled my incident promptly and with professionalism. I was kept well informed throughout the process and clearly understood how the vehicle damage would be managed. An excellent service from beginning to end.

Kimberley was very clear and helpful.

Absolutely horrific. Poor customer service. They sent the vehicle to be repaired it came back worse than when it went. 3 months on and still no resolution ☹️

Very poor performance , I not recommend to anybody else, from October 2024 they can’t sorted out a small accident.

Once contacted the whole process was easy and stress free. Got a call from a local body shop to judge the repair and quickly their quote was approved. Quickly got a call back to take my car in and was offered a free courtesy car. Took 2 weeks in all but extremely happy with the outcome.

I was contacted by Scott from KGM regarding an incident on 25/7/25. He explained the procedure in detail and made me feel extremely at ease. I found him to be pleasant courteous and very professional. The service was excellent and I would recommend KGM 100%

Had a accident. KGM been excellent through the process. Very helpful, friendly and informative. Specially Jo and Cina been super during the claim to solve it. Well done KGM. I defiantly recommend them.