I called for a service regarding my windscreen replacement claim; answering the phone took a bit of time, and then transferring the phone took a long time as well, which I believe needs improvement.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My car is now looking amazing. The company in Manchester were just 100%. The person who took the details of my accident was named Joshua and I found his attitude bad. I obviously bored him with my an... See more
Company replied
Welcoming, friendly, kepted us informed of progress, met our timetable. Car was returned with job done to high standard and properly washed.
Company replied
The whole process was seamless and efficient. The person at Auto Windscreens was helpful and courteous when I made the appointment then when I went to get the repair carried out I needed a quick turna... See more
Company replied
Company details
- #214 of 228 best companies in Insurance agency
Information provided by various external sources
Specialist Insurer with a team of UK based experts understanding the needs of our customers enabling delivery of excellent customer service.
Contact info
United Kingdom
- kgmus.co.uk
4.1
Great
902 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great prompt service
Great prompt service, fast turn around on repairs and easy to deal with. Parker’s repair service were amazing too!
4 August 2025
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Kind agent who was completely…
Kind agent who was completely professional and non judgemental
25 July 2025
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Everything thing was taken care of…
Everything thing was taken care of effectively and with good outcomes regarding my accident claim.
14 July 2025
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Satisfied but a lot of agencies to deal with
Happy with the time it took for the claim to be settled. Although the claim process is relatively easy initially I ended up dealing with 5 different agencies to get everything up and running.
I had to deal my broker, my actual insurer, a 3rd party claim handler, the garage who was doing the repair and the car hire company. This meant a lot of duplicate conversations and sending the same information to different agencies. It also meant that they all weren’t all updated at the same time about timescales etc.
From a customer perspective it would much better to have a single point of contact that co-ordinated all the elements needed.
6 June 2025
Reply from KGM Insurance
Thank you for your feedback. At KGM we welcome the opportunity to put things right for you and always strive to deliver outstanding service. If you would like to tell us more about your situation which you have highlighted in your review please contact our complaints team on 020 8530 7351 or complaints@kgmus.co.uk
Very efficient
Great company to deal with. Very helpful on the phone and organised. Very prompt inspection of my car
22 July 2025
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Excellent service
Excellent service. Notified every step of the repair. Friendly yet professional staff.
10 July 2025
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Communication was good
Communication was good, the vehicle was satisfactorily repaired within the promised timescale and the courtesy vehicle was to the requested specification.
15 July 2025
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
most efficient through out the whole…
most efficient through out the whole process. Staff very polite and helpful.
2 June 2025
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Excellent service no trouble whatsoever…
Excellent service no trouble whatsoever and great communication.
22 July 2025
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Nickie Wythen
Nickie Wythen, what a Star! It was this lovely lady who kept my head straight and calm in keeping me in the loop between Insurance Company and Leasing Company. When Nickie said she would call back, she did, if I was getting frustrated at the scenario, she calmed me down. I'm so glad this lovely lady took Customer Care to the ultimate. Definately 5 stars, would give more if could. Do not leave Nickie👑
17 July 2025
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
I will ensure your kind words are relayed to Nickie.
Kind Regards
KGM Claims
Just try calling them
Just try calling them, no one answers and the options take you around in a circle! Dreadful company.
21 July 2025
Unprompted review
Reply from KGM Insurance
Good Morning
We have had a few technical glitches this morning, following a major migration of all IT systems over the weekend.
I do apologise for any inconvenience this has caused, but we are all up and running now.
Who was it you were trying to speak to, if you would like to email us your number, we can arrange an immediate rerun call for you.
Kind Regards
KGM
You didn't do anything just sent email…
You didn't do anything just sent email looking for a review for doing nothing
10 July 2025
Reply from KGM Insurance
Thank you for your feedback. At KGM we welcome the opportunity to put things right for you and always strive to deliver outstanding service. If you would like to tell us more about your situation which you have highlighted in your review please contact our complaints team on 020 8530 7351 or complaints@kgmus.co.uk
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Very helpful reassured me that it’s not…
Very helpful reassured me that it’s not just me that was suffering a loss and that I’m safe and my claim would be dealt with as quickly as possible
8 July 2025
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Made a rotten situation bearable,thank…
Made a rotten situation bearable,thank you all at KGM
3 July 2025
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Not making the day any worse!
Quick responses
Good calm instructions that could be followed
7 July 2025
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Disgraceful!
Right now, 100% would give 0 stars if I could. Had three people say that I wasn’t at fault for my incident and then today I receive a call to say that the incident is my fault. I have Dash Cam footage showing that it is NOT my fault!
I understand why people decide not to take insurance and why people have a distrust of insurance. I am sorry to the person though that spoke to me today. She did, unfortunately, get the brunt of my anger at the situation. I did apologise to her as she did not deserve it but I am no way shape or form liable for the incident when the other party UNDERTOOK me in a dangerous situation.
I used to enjoy driving but now it’s just A to B. There’s no enjoyment anymore cause of things like this letting me down.
1 July 2025
Unprompted review
Reply from KGM Insurance
Thank you for leaving us your feedback.
I am sorry to hear that you feel we have given contradicting opinions on liability.
Ultimately what you or I think about the circumstances, the final decision would be for a judge to make.
As your insurer, we would love to agree with your assessment of the circumstances, as this would mean we would not have to pay the third party claim.
But we have reviewed the dash cam footage many times, we believe if this was put before a judge, along with the other party's allegation that you changed lane, we feel you may be found 100% or at least partially liable.
The footage clearly shows there are two lanes and the other party is entitled to be in his lane. As you exit, it is your lane which merges into theirs, so they have done little wrong and it is you who has moved across and collided with them.
I agree it was foolish for them to try and pass on the inside and for this they could be found partially liable, but at the end of the day he has stayed in lane.
I appreciate this may not be what you want to hear, but our handler is just setting things out as they might be finalised to ensure expectations are realistic.
We will keep you updated, but if you remain dissatisfied with the way in which this case is being handled, please contact our complaints team on 020 8530 7351 or complaints@kgmus.co.uk
Kind Regards
KGM Claims Team
Sympathy from company
Unfortunately, attempted theft to my motorcycle, experience you don't want to have. Insurance sympathetic and offered 2 options for repair. Took a month to get estimate.
29 April 2025
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.