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Kiavi Reviews 

799
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 179 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for providing exceptional support, maintaining clear and consistent communication, and always demonstrating a professional attitude throughout the entire borrowing process. People note that transactions move remarkably quickly, making property purchases highly efficient, smooth, and completely stress-free from start to finish. However, some customers also noted significant challenges with the underwriting team, mentioning frustrating delays and disorganized communication when processing required documents and approvals. A few reviewers experienced slow responses, unhelpful interactions, and difficulties when trying to resolve unexpected issues or obstacles with their files.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently highlighting team members who are wonderful to... See more

Service

Reviewers highlight positive aspects of service, noting that the loan approval and underwriting process moves... See more

Customer service

Customers consistently note positive experiences with customer service, praising responsive, helpful staff... See more

User experience

Customers had positive experiences with user experience, highlighting an efficient, professional, and... See more

Response time

People report positive experiences with response time, frequently praising staff members for providing timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kirstin at Kiavi has been outstanding. In the past 12 months alone, I've closed over $5 million in loans with her support. She is incredibly on top of every detail, always meets timelines, and is extr... See more

Company replied

Rated 5 out of 5 stars

Restee Ceballos was amazing! She was very on top of everything, responsive, and friendly. The portal website was easy to navigate as well and it was helpful that you all had the insurance vendor, loan... See more

Rated 5 out of 5 stars

We use Kiavi exclusively to fund our real estate projects. Nic on the draws team makes sure our funds are delivered on time keeping our projects moving forward. Over the whole team at Kiavi are wonde... See more

Company replied

Rated 5 out of 5 stars

Nilabjo Chakraborty, was awesome in every way. He was supportive, consistent, and able to push through obstacle with his knowledge and professionalism. He never doubted the mission treated as if... See more

Company replied


Company details

  1. Mortgage Lender
  2. also in
  3. Alternative Financial Services
  4. Non-bank financial service

Written by the company

With more than $30 billion in loans funded since its 2013 founding as LendingHome, Kiavi, a Figure Technology Solutions company, is one of the nation's largest non-bank lenders to real estate investors (REIs). Kiavi harnesses the power of data and technology to offer investors a simpler, more reliable, and faster way to access the capital they need to scale their businesses. Its platform lets borrowers price, apply for, and manage bridge, DSCR rental, and new construction loans, with draw and inspection built into the underwriting system. Today, Kiavi is committed to helping investors revitalize the approximately $25 trillion of aging U.S. housing stock, creating move-in-ready homes and rental housing for communities nationwide. For more information, visit www.kiavi.com. NMLS ID #1125207.

Need capital to fund your next investment property?

Written by the company

Trusted by over 12,000+ real estate investors nationwide, Kiavi provides reliable capital without the typical hassles.
Kiavi is a leading lender for residential real estate investors with flexible loan options, including: Fix and Flip / Bridge, DSCR Rental, Rental Portfolio, and Cash-Out Finance programs.

Low Fix and Flip Rates and Closes in as Few as 10 Days!

Low Fix and Flip Rates and Closes in as Few as 10 Days!

Low Fix and Flip Rates and Closes in as Few as 10 Days!
Waiting on slow and time-consuming funding is a thing of the past. Our technology platform puts the power directly into real estate investors’ hands. Apply for hard money loans, get visibility into the process, and receive funding more quickly. We make applying for financing for your investment properties easy.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

799 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(799)

166 reviews in the last 12 months

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Rated 5 out of 5 stars

I had an excellent experience working…

I had an excellent experience working with Charles Neder on the loan process for my recent property purchase. From start to finish, Charles was incredibly professional, responsive, and knowledgeable. He took the time to clearly explain each step of the process and made sure everything moved smoothly toward closing.

What really stood out was his attention to detail and willingness to go the extra mile to make sure I understood all of my options. Any questions I had were answered quickly, and he always made me feel like a priority.

Buying property can sometimes be stressful, but Charles made the entire experience straightforward and seamless. I truly appreciate his dedication and expertise, and I would highly recommend him to anyone looking for a reliable and trustworthy loan analyst.

13 March 2026
Unprompted review
Kiavi logo

Reply from Kiavi

Thank you for your kind words about Kiavi, our Team, and Charles! We’re thrilled to hear about your positive experience, and your thoughtful feedback helps guide us as we refine our service. Your support means a lot to us, and we’re constantly working to get even better!

Rated 2 out of 5 stars

Loan Officers are very transactional

Loan Officers are very transactional. Don't care about building relationships and sound very annoyed every time you speak with them.

12 March 2026
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Reply from Kiavi

We are sorry to hear that your experience with us didn't meet your expectations. At Kiavi, we are committed to empowering investors with the best tools and capital possible, and we take all negative feedback as a serious opportunity for growth. We are reviewing our current processes to ensure we are providing the high-quality service our clients deserve.

Rated 5 out of 5 stars

Using Kavi has been top-notch and it’s…

Using Kavi has been top-notch and it’s all thanks to my account manager, Nilabjo Chakraborty. He was there for me every step of the way and answered all my questions. I consider him to be a friend and recommend him to anyone that wants to work with Kiavi! I promise, if he’s your rep, you are in the best hands!

12 March 2026
Unprompted review
Kiavi logo

Reply from Kiavi

Thank you for your kind words about Kiavi and Nilabjo! We’re thrilled to hear about your positive experience, and your thoughtful feedback helps guide us as we refine our service. Your support means a lot to us, and we’re constantly working to get even better!

Rated 5 out of 5 stars

Speed

Speed. Self service

2 March 2026
Kiavi logo

Reply from Kiavi

Thank you for your kind words about Kiavi, and our Team! Your support means a lot to us, and we’re constantly working to get even better!

Rated 5 out of 5 stars

Kiavi was efficient in communication…

Kiavi was efficient in communication throughout the process.

18 December 2025
Kiavi logo

Reply from Kiavi

Your feedback made our day! Thank you for letting us know how much you enjoy Kiavi. We always strive to deliver the best experience, and your input helps guide us. If you’re happy with Kiavi, feel free to refer your friends at https://www.kiavi.com/refer and earn qualifying cash incentives as a thank-you from us!

Rated 5 out of 5 stars

Nilabjo is the best at Kiavi

I’ve used Nilabjo multiple times. He’s absolutely the best. Truly kind human being. Goes above and beyond. Had a file that I was working on for 6 months due to seller. Nonetheless, Nilabjo was patient with me and worked with me all the way through. We just closed on that. It was supposed to be a 2 week close but we closed in one week. Nilabjo is the best!

27 February 2026
Unprompted review
Kiavi logo

Reply from Kiavi

Thank you for your kind words about Kiavi! We’re thrilled to hear about your positive experience, and your thoughtful feedback helps guide us as we refine our service. Your support means a lot to us, and we’re constantly working to get even better!

Rated 5 out of 5 stars

It secured our investment property

Working with Kiavi and Nilabjo Chakraborty was an excellent experience from start to finish. Nilabjo provided outstanding support and guidance throughout the entire process of securing financing for our investment property. The communication was clear, the process was efficient, and everything moved much smoother than we expected.

Compared to some of the hard money lenders we’ve encountered through Kentucky Real Estate Investors Association (KREIA), Kiavi truly stands out. Their professionalism, transparency, and responsiveness made a huge difference.

If you’re a real estate investor looking for a reliable lending partner, I highly recommend Kiavi and especially Nilabjo Chakraborty. They made the process easy and helped us move forward with confidence on our investment.

27 February 2026
Unprompted review
Kiavi logo

Reply from Kiavi

Thank you for your kind words about Kiavi, and our Team! We’re thrilled to hear about your positive experience, and your thoughtful feedback helps guide us as we refine our service. Your support means a lot to us, and we’re constantly working to get even better!

Rated 5 out of 5 stars

Nilabjo was amazing

Nilabjo was amazing! Very attentive and informed. He made the process easy and I'm very satisfied.

27 February 2026
Unprompted review
Kiavi logo

Reply from Kiavi

Thank you for your kind words about Kiavi! We’re thrilled to hear about your positive experience, and your thoughtful feedback helps guide us as we refine our service. Your support means a lot to us, and we’re constantly working to get even better!

Rated 4 out of 5 stars

One of the best options to finance real estate investing through an LLC…

Kiavi has become one of our favorite options for real estate financing. Their offerings are good and their requirements are fair. They use updated technology to make the process smooth and efficient. They have improved the draw process for rehabs, but it can be better. Overall, I would recommend Kiavi.

23 June 2025
Kiavi logo

Reply from Kiavi

Thank you so much for taking the time to share your experience with Kiavi. We always strive to deliver the best experience, and your feedback helps us continue to improve for customers like you.

Rated 5 out of 5 stars

Just closed first bridge loan

I had a great experience working with Zak Marra, Account Manager at Kiavi, throughout my bridge loan process. Zak was extremely professional, responsive, and supportive from start to finish. He kept me updated at every single step, which gave me a lot of confidence and clarity during the transaction.

What really stood out was that he personally called me to make sure I had all the right documents in place so we could fast-track the process. That level of attention and dedication made a big difference and helped everything move smoothly and efficiently.

On top of that, Zak took the time to educate me about other loan products Kiavi offers, helping me understand how I can scale my business and structure future deals better. It wasn’t just about closing one loan — it felt like he genuinely cared about my long-term growth.

Overall, it was a great experience with Kiavi, and I truly appreciate Zak’s hard work and commitment. Thank you, Zak Marra!

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

I had used Kiavi before through a mortgage broker but never directly. I was a little nervous taking on the task alone but Clay Johnson and Dane Baase made the process very simple and easy. Communication was great and we got a deal done and closed in about 3 weeks. Would highly recommend both of these guys and Kiavi.

24 February 2026
Unprompted review
Rated 2 out of 5 stars

Please be leery of evaluations when…

Please be leery of evaluations when refinancing. The initial ARV that Kiavi agree doesn't equate to being close to the appraise or market value. Once you purchase the property and complete the rehab you would think that your property would meet market expectations because of due diligence. The appraiser used properties that were not good comparables even when I disputed and found better comparables Kiavi used the lower comparables. The comparables that I introduced met appraisal standard even when two of the comparables that were used by the appraiser should not have been used. Kiavi uses 75% LTV with a good credit score, the appraisal effects it greatly. I am an experienced investor; you may want to consider using this company with fix n flip and not refinance. They do third party financing and not in house, so that will also affect your deals.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

I’ve had a great experience working…

I’ve had a great experience working with Valeria Merlos at Kiavi. She has been responsive, professional, and clear in her communication throughout the process. Any questions I had were addressed promptly, and she helped ensure everything moved forward smoothly.

I appreciate her support and look forward to continuing to work together on future projects.

18 February 2026
Unprompted review

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