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Kibo Pay Reviews 667

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TrustScore 5 out of 5

4.8

Card processing service
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Review summary

Created with AI, based on recent reviews

Considering 89 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are highly satisfied with the staff's helpfulness and knowledge, often highlighting specific individuals for their exceptional support and willingness to assist with any questions or concerns. The customer service is consistently praised as phenomenal, with people appreciating the quick responses and the ease of communicating with live, English-speaking representatives. Consumers find the overall service excellent, noting the simple setup process, efficient operation, and user-friendly equipment, making the transition and daily use straightforward. However, some people mentioned issues with unexpected charges, such as a PCI compliance fee, which they felt was an additional and unnecessary cost. A few other people also felt that the company was not transparent about these fees and that their customer service was unhelpful in resolving these concerns.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, helpfulness, and... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting the helpfulness and... See more

Service

Reviewers highlight positive aspects of service, with many customers reporting top-notch service and highly... See more

User experience

People report positive experiences with user experience, highlighting the ease of use and simple setup... See more

Payment

Users describe positive interactions with payment, with many reviewers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was skeptical about switching to a new credit card processing company after being with the same company for 18 years. The other processor's rates continually increased until it was unsustainable. I... See more

Rated 5 out of 5 stars

Wrote a previous review that i was charged $199.00 for pci compliance,got a call Re that review, from Kibo Pay,said i should not have been charged,charges were reversed,all is well,hopefully this will... See more

Rated 5 out of 5 stars

I’m changing to this company. I love being able to call a live English speaking person about any issues. They are so nice and friendly. I think I’ve FINALLY found a dream come true with credit card pr... See more

Rated 5 out of 5 stars

So far my experience with this company has been excellent! Maria is very helpful and friendly and responds to any questions or concerns I have quickly. Good customer service seems to be more rare thes... See more

Company details

  1. Card processing service

Written by the company

Eliminate your credit card processing fees. JOIN MILLIONS OF SMALL BUSINESSES AND SAVE THOUSANDS. The business owner passes on the cost of acceptance to the customer who chooses to pay with a credit or debit card. With such a high percentage of transactions being done by credit card, it is no longer practical for business owners to bear the burden of exorbitant processing fees. Studies show no impact on customer behavior over 99% of the time.

Kibo Pay

Written by the company

We're committed to our customers.
We have a longstanding commitment to treat all customers the way we want to be treated - with respect, support and kindness. 

Contact info

4.8

Excellent

TrustScore 5 out of 5

667 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Relief from processing fees

It seemed our office had been hit with fees on top of fees and it was time to find relief. We're a small business and have to watch where those dollars siphon off. Kibo Pay helped us switch over to their program and pass those charges through. I was concerned it would turn people away, but those who complain bring a checkbook next visit. Clients recognize it as the price of living in this world anymore and it has certainly given us some relief at the end of the month. Thanks Kibo Pay

12 April 2024
Unprompted review
Rated 5 out of 5 stars

Best business decision we have made

We were very nervous about changing credit card processors after 7 years with the same company, but we took a chance with Kibo Pay, and we have thoroughly enjoyed our experience. We have saved thousands of dollars in fees EVERY month, and NEVER had any issues with customer service. It was a game changer for our operation. Highly recommend.

1 November 2023
Unprompted review
Rated 5 out of 5 stars

I cannot say enough about the…

I cannot say enough about the incredible customer service. That is hard to come by these days ! Maria answered my questions promptly and efficiently . I am so very glad that I found this great company. They are top notch !!!

20 August 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Our go to person Maria was so helpful, she connected us with the support team to help us with our terminal hiccup. Everything great!

20 August 2024
Unprompted review
Rated 5 out of 5 stars

5 star service

I have been with Kebo Pay for a few years now. If there has ever been a concern it has been immediately resolved. Now with that said, it is seldom that I need assistance. And it is usually for something we did and I need help correcting it. I can't write this review without giving 5 stars to Shirley who has been my go to person when I need help. She is always available to assist. Either by email or phone. She reaches out to you within minutes not hours or even days. A professional. I have recommended Kebo to establishments that I see on their own charging customers to use a credit card. Why bother, let Kebo do the work for you. I give 5 stars to Kebo and 6 stars to Shirley

8 August 2024
Unprompted review

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