Kibo Pay Reviews 667

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 89 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are highly satisfied with the staff's helpfulness and knowledge, often highlighting specific individuals for their exceptional support and willingness to assist with any questions or concerns. The customer service is consistently praised as phenomenal, with people appreciating the quick responses and the ease of communicating with live, English-speaking representatives. Consumers find the overall service excellent, noting the simple setup process, efficient operation, and user-friendly equipment, making the transition and daily use straightforward. However, some people mentioned issues with unexpected charges, such as a PCI compliance fee, which they felt was an additional and unnecessary cost. A few other people also felt that the company was not transparent about these fees and that their customer service was unhelpful in resolving these concerns.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, helpfulness, and... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting the helpfulness and... See more

Service

Reviewers highlight positive aspects of service, with many customers reporting top-notch service and highly... See more

User experience

People report positive experiences with user experience, highlighting the ease of use and simple setup... See more

Payment

Users describe positive interactions with payment, with many reviewers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was skeptical about switching to a new credit card processing company after being with the same company for 18 years. The other processor's rates continually increased until it was unsustainable. I... See more

Rated 5 out of 5 stars

Wrote a previous review that i was charged $199.00 for pci compliance,got a call Re that review, from Kibo Pay,said i should not have been charged,charges were reversed,all is well,hopefully this will... See more

Rated 5 out of 5 stars

I’m changing to this company. I love being able to call a live English speaking person about any issues. They are so nice and friendly. I think I’ve FINALLY found a dream come true with credit card pr... See more

Rated 5 out of 5 stars

So far my experience with this company has been excellent! Maria is very helpful and friendly and responds to any questions or concerns I have quickly. Good customer service seems to be more rare thes... See more


Company details

  1. Card processing service

Written by the company

Eliminate your credit card processing fees. JOIN MILLIONS OF SMALL BUSINESSES AND SAVE THOUSANDS. The business owner passes on the cost of acceptance to the customer who chooses to pay with a credit or debit card. With such a high percentage of transactions being done by credit card, it is no longer practical for business owners to bear the burden of exorbitant processing fees. Studies show no impact on customer behavior over 99% of the time.

Kibo Pay

Written by the company

We're committed to our customers.
We have a longstanding commitment to treat all customers the way we want to be treated - with respect, support and kindness. 

Contact info

4.8

Excellent

TrustScore 5 out of 5

667 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Kibo pay great for small businesses

Kibo pay is economically great for a small business like ours. Kibo has worked smoothly for our practice. They’ve been very helpful and responsive to any help we’ve needed or questions we’ve had.

14 September 2024
Unprompted review
Rated 5 out of 5 stars

Kibo Pay is everything they say and…

Kibo Pay is everything they say and more! We have been using them for all of our credit and debit card transactions for over a year now. We would not change providers if you paid us to. Sometimes you are hesitant to change because it sounds to good to be true. This is not the case with Kibo Pay. Make the change today and I promise you won't be disappointed.

2 January 2024
Unprompted review
Rated 5 out of 5 stars

Kibo Pay has been a game changer for…

Kibo Pay has been a game changer for us. The customer service is amazing. I have spoken with Mike K on multiple occasions and he never disappoints. If you haven't already, I highly recommend changing your credit card processing system today

13 September 2024
Unprompted review
Rated 5 out of 5 stars

Crystal and the team at kibo pay have…

Crystal and the team at kibo pay have gone out of their way to help me through a few rough patches recently. Overall it has been great service and I am happy to not be paying all the fees. If you are thinking about switching your credit card processing, they are a good company to work with. Sincerely, Pam, owner of Pam’s floral.

11 September 2024
Unprompted review
Rated 5 out of 5 stars

I love that I always get a real live…

I love that I always get a real live person when I call, and a real life person that I can actually understand. We had some issues with the credit card processor charging weird, excessive fees, but those seem to be resolved. Customer service is excellent. Thank you!

10 September 2024
Unprompted review
Rated 5 out of 5 stars

Credit Card machine went down late…

Credit Card machine went down late Friday and we were up and running with a new machine on Saturday

Mike and the staff at Kibo pay go out of the way to help us with all our questions and issues.

6 September 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Mary

Mary has been such great help navigating us through the entire process & helping us out with any issues along the way. My last rep did not ever help me out so I am so happy we switched to Kibo! Thank you Mary for making this a smooth process, we appreciate your help!

27 August 2024
Unprompted review

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