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Kibo Pay Reviews 667

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TrustScore 5 out of 5

4.8

Card processing service
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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the significant savings they achieved after switching. Customers consistently praise the staff for being knowledgeable, helpful, and friendly, making interactions pleasant and efficient. The customer service is frequently described as phenomenal, with many appreciating the quick responses and attentive support. The service is noted for its ease of implementation, simple setup, and efficient payment processing, making the overall user experience smooth. However, some customers also noted issues with unexpected charges for PCI compliance, which they felt were not clearly communicated or justified. A few other people also felt that the customer service was unhelpful and that there were issues with deductions from their accounts.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, helpfulness, and... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting the helpfulness and... See more

Service

Reviewers highlight positive aspects of service, with many customers reporting top-notch service and highly... See more

User experience

People report positive experiences with user experience, highlighting the ease of use and simple setup... See more

Payment

Users describe positive interactions with payment, with many reviewers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was skeptical about switching to a new credit card processing company after being with the same company for 18 years. The other processor's rates continually increased until it was unsustainable. I... See more

Rated 5 out of 5 stars

Wrote a previous review that i was charged $199.00 for pci compliance,got a call Re that review, from Kibo Pay,said i should not have been charged,charges were reversed,all is well,hopefully this will... See more

Rated 5 out of 5 stars

I’m changing to this company. I love being able to call a live English speaking person about any issues. They are so nice and friendly. I think I’ve FINALLY found a dream come true with credit card pr... See more

Rated 5 out of 5 stars

So far my experience with this company has been excellent! Maria is very helpful and friendly and responds to any questions or concerns I have quickly. Good customer service seems to be more rare thes... See more

Company details

  1. Card processing service

Written by the company

Eliminate your credit card processing fees. JOIN MILLIONS OF SMALL BUSINESSES AND SAVE THOUSANDS. The business owner passes on the cost of acceptance to the customer who chooses to pay with a credit or debit card. With such a high percentage of transactions being done by credit card, it is no longer practical for business owners to bear the burden of exorbitant processing fees. Studies show no impact on customer behavior over 99% of the time.

Kibo Pay

Written by the company

We're committed to our customers.
We have a longstanding commitment to treat all customers the way we want to be treated - with respect, support and kindness. 

Contact info

4.8

Excellent

TrustScore 5 out of 5

667 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

I’m changing to this company

I’m changing to this company. I love being able to call a live English speaking person about any issues. They are so nice and friendly. I think I’ve FINALLY found a dream come true with credit card processing. It’s usually just been one scam after another. Such a nightmare until I found this company. I’m referring everyone to Kibo Pay. Thanks!!

11 September 2025
Rated 5 out of 5 stars

Business Manager

Professional, efficient and responsive from initial contact. The transition from our previous merchant company was seamless.

19 August 2025
Rated 5 out of 5 stars

Re-review

Re-review! We have now been working with Kibopay for a few months and I have no complaints on the customer service they have provided to us. Maria has worked with me from the beginning and she is so easy and pleasant to talk to. She has always been quickly accessible to contact and response time back to me is great!

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent!

So far my experience with this company has been excellent! Maria is very helpful and friendly and responds to any questions or concerns I have quickly. Good customer service seems to be more rare these days and so far I'm very impressed with this company.

11 August 2025
Rated 5 out of 5 stars

Mary and Crystal are absolutely awesome!

Mary and Crystal are absolutely awesome to work with. Their customer service is phenomenal and any glitches that I had with the processors or my own ignorance with immediately attended to and figured out. I have had several credit card processors reach out to me to change and there is no way--Kibo is great, the customer service is great, the product is easy to use, and they are attentive. Thank you, Mary and Crystal!

20 July 2025
Unprompted review
Rated 5 out of 5 stars

Great service and customer support!

Maria was very thorough, knowledgable and provided me with all the information I needed. The team works fast, responds quickly and the integration of the the terminal and set up was simple and smooth.

29 July 2025
Rated 5 out of 5 stars

The set up process was easy

The set up process was easy. At the time of use, it’s efficient and not hard to keep up with. Specifically, Shirley Geraldo is a very helpful person and attentive to our problems and questions about Kibo pay.

3 July 2025

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