Kickr Reviews 164

TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, most reviewers were somewhat happy with their experience overall. Many people appreciate the selection of games available and find the platform easy to navigate. Some customers have had positive interactions with customer service, describing them as polite, fast, and helpful, especially when resolving issues like account verification or payment processing. However, a significant number of people have expressed dissatisfaction with the redemption and payment processes, citing issues with bank statement acceptance, delayed withdrawals, and unresponsiveness from customer service regarding these matters. Some reviewers also mentioned concerns about the fairness of game payouts and the requirement for extensive financial documentation for verification.

What people talk about most

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise the support team for being... See more

Product

People report ambiguous experiences with product. Some customers praise the great selection of games, daily... See more

Payment

Consumers find payment to be ambiguous, with many reporting issues like delayed payouts, unfulfilled... See more

Website

Reviewers highlight ambiguous aspects of the website. While some customers appreciate the site's look and... See more

Response time

Customers consistently note ambiguous experiences with response times. Many reviewers express frustration... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I was very excited while playing and loved all the games, but unfortunately when trying to redeem it wouldn’t let me . I assumed it’s because my bank verification failed due to my statement not havi... See more

Rated 3 out of 5 stars

I would have given all 5 stars cause the games are great. But the redemption process and the customer service is not right. I'm waiting on my redemption of a gift card still. Smh.

Company replied

Rated 3 out of 5 stars

Update #3 I did receive my redemption 10/10/2025. A little disappointed in the process that I had to go through, hopefully I don't have to go through this on my next redemption. Update #2 My... See more

Company replied


Company details

  1. Casino

Written by the company

Unleash your play with America’s #1 Social Sports & Casino Game! Play for Free, Play for Fun, and Play to Win! Hey there! We’re Kickr, your go-to social sports and casino game, proudly serving players across most states in the U.S. As a leading sweepstakes operator, we bring you the thrill of casino games and sports, all with a chance to redeem amazing prizes. And guess what? You can do it all for free! What makes Kickr the ultimate choice? We’re all about fun, engagement, and keeping things responsible. Dive into our exciting world where you can spin the reels in Slots, double down in Blackjack, or show off your poker face in a variety of Poker games. Feeling competitive? Our dynamic leaderboards for both sports and casino games are waiting for you! Plus, we make sure everyone can join the action with free Bits and Bucks every day just for logging in. And don’t forget our generous signup offers to get you started on the right foot! At Kickr, we keep things transparent and player-focused. No purchase is necessary to enjoy everything we offer. Ready to join the fun? Sign up today and become part of the Kickr community! Better yet, there’s more on the way! Keep an eye out for our upcoming Sports games, plus new games like Baccarat and Keno, and soon, you’ll even be able to redeem your prizes for cash. Let’s play!


Contact info

3.2

Average

TrustScore 3 out of 5

164 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

LACK OF CUSTOMER SUPPORT

Kickr Games announced on short notice that they were exiting my state and required players to use or redeem coins by September 14. The minimum redemption for a gift card is $50, and I had $49.88. Since I was blocked from buying more coins or collecting daily login bonuses, I contacted customer service to ask for an exception. They never responded. Very poor communication and zero consideration for players. I would give this casino zero stars if I could.

10 September 2025
Unprompted review
Kickr logo

Reply from Kickr

Hi Michael, Kickr is exiting from New Jersey and New York on 14 September 2025, players in these states were sent an email between 12-14 August 2025 advising of this exit.

Please contact us at support@kickr.com using the email address linked to your Kickr account and we will assist further.

Rated 2 out of 5 stars

Highest redemption minimum at $150

Highest redemption minimum at $150. Not a fan, game selection not bad. However you can find same games at other site with easier redemption.

8 September 2025
Unprompted review
Kickr logo

Reply from Kickr

Hi Soys, we want to help you with this issue.

The redemption minimum you are referring to is for cash prizes, we do also offer a large range of gift cards starting from $50.

Please contact us at support@kickr.com and we will assist further.

If we are able to resolve the issue and improve your Kickr experience we would appreciate you updating your review.

Rated 1 out of 5 stars

Stole my slots

They removed the slots from my account, essentially banning me without banning me.

11 August 2025
Unprompted review
Kickr logo

Reply from Kickr

Hi Cody,

This is most likely due to our game providers no longer providing their games in certain states. Unfortunately this is outside of our control.

Please contact us at support@kickr.com and we will assist further. If we are able to resolve the issue and improve your Kickr experience we would appreciate you updating your review.

Rated 5 out of 5 stars

I have had nothing but a terrific time…

I have had nothing but a terrific time with this casino. It's super easy to log into and grab my free daily play funds. I love the games and they seem very fair. I've cashed out already and couldn't get the gift card to load - but it was promptly resolved. Awesome customer service!

23 August 2025
Unprompted review
Kickr logo

Reply from Kickr

Hi Amanda! We're so glad you're enjoying your Kickr experience! Thank you for your kind words and for letting us know, we'd love to get some more feedback from you if you have a moment: https://qrqttxncf9v.typeform.com/to/mxuFgeB8

Rated 5 out of 5 stars

Had a mishap

Had a mishap, totally my fault, bought a package.But didn't realize no s c came with it.But mister hammond personally went out of his way and made sure I was credited with some s c to play five stars for that and five stars for just mister hammond's personal care.Thank you, k I c k r

17 August 2025
Unprompted review
Kickr logo

Reply from Kickr

Hi Joseph! We're so glad you're enjoying your Kickr experience! Thank you for your kind words and for letting us know, we'd love to get some more feedback from you if you have a moment: https://qrqttxncf9v.typeform.com/to/mxuFgeB8

Rated 4 out of 5 stars

I have been playing with kickr for…

I have been playing with kickr for awhile now and I can honestly say it is a great gaming platform. It has thousands of selections of different kinds of games. Very easy to navigate and I love how friendly their customer service is. It's a must try.

18 August 2025
Unprompted review
Kickr logo

Reply from Kickr

Hi Andrea! Thank you for your positive review! We really enjoy seeing our players have a great time on Kickr. Let us know how we can earn that last star and provide any further details with us: https://qrqttxncf9v.typeform.com/to/mxuFgeB8

Rated 5 out of 5 stars

I’ve played on many different platforms…

I’ve played on many different platforms and so far this is solid ! I like the games and the rpt play , support was nice to me and very helpful? I would recommend

15 August 2025
Unprompted review
Kickr logo

Reply from Kickr

Hi Cassandra! We're so glad you're enjoying your Kickr experience! Thank you for your kind words and for letting us know, we'd love to get some more feedback from you if you have a moment: https://qrqttxncf9v.typeform.com/to/mxuFgeB8

Rated 5 out of 5 stars

Kickr is my favorite social casino

Kickr has been one of my favorite social casinos that I've played. Playing, winning and redemption has all been a breeze for me. When I did have one issue, I emailed support and got a prompt response that was a real person and wasn't some bot misunderstanding me like other social casinos that I've tried. The response was kind, quick, and easily took care of my issues and worries. I'm looking forward to continuing my journey with Kickr!

15 August 2025
Unprompted review
Kickr logo

Reply from Kickr

Hi Kristi! We're so glad you're enjoying your Kickr experience! Thank you for your kind words and for letting us know, we'd love to get some more feedback from you if you have a moment: https://qrqttxncf9v.typeform.com/to/mxuFgeB8

Rated 1 out of 5 stars

these guys are frauds.

these guys are frauds.. i win a measly $200 and they all sudden deem im no longer kyc approved and verified. ive noticed alot of these fake sweeps casino are now starting to pull this do whatever we want card that they snuck into their rules...well whoever is suing count me in...they need to pay for misleading and preying on unsuspecting customers.

well updated now they say they want tk help me resolve this issue? but their emails made it clear their decision was final and i was ass out. to be real honest this hit hard for me because im sitting here wit heart failure...literally on my death bed..any minute any day and to have nothing better to do cause well nobody cares and so i kill my time playing silly games and well im winning only to have them throw some bs and not pay..im dying so kiss my ass and let other innocent players and customers hear this truth so nobody has to deal with dirty businesses like you guys. im not hiding because Ive done no wrong..username Tubday...

14 August 2025
Unprompted review
Kickr logo

Reply from Kickr

Hi Naubadi, we want to help you with this issue. Please contact us at support@kickr.com and we will assist further. If we are able to resolve the issue and improve your Kickr experience we would appreciate you updating your review.

Rated 1 out of 5 stars

Can’t Seem To Win

I’ve played through hundreds of dollars and haven’t been able to make a single redemption on this site. They also don’t have my favorite slot game Sugar Rush, which is annoying. Overall I can’t seem to win here and this is one of the only online casinos I haven’t been able to withdraw from.

12 August 2025
Unprompted review
Kickr logo

Reply from Kickr

Hi Simon, we want to help you with this issue. Please contact us at support@kickr.com and we will assist further. If we are able to resolve the issue and improve your Kickr experience we would appreciate you updating your review.

Rated 1 out of 5 stars

It's been a year since I mailed in the…

It's been a year since I mailed in the postcard required to recieve free Kickr bucks, but have not recieved anything. It's becoming all too common for these sweepstakes casinos to not honor promotions they advertise, costing players time and money. They need to be held accountable.

10 August 2025
Unprompted review
Kickr logo

Reply from Kickr

Hi Anthony, we want to help you with this issue. Please contact us at support@kickr.com and we will assist further. If we are able to resolve the issue and improve your Kickr experience we would appreciate you updating your review.

Rated 1 out of 5 stars

Worst casino ever

Worst casino ever. I played at Chumba and won $500 a week , I never played more than $20. But my state got rid of it. Someone said try kicker. So I’ve played 10 times and spent about $150 total. Every single time my money was gone in 5 minute. They suck! They won’t even let me play 1/2 their games…they don’t work, screen goes black. I mean geez give me a 1/2 hour of play for $20. Don’t bother playing!!

9 August 2025
Unprompted review
Kickr logo

Reply from Kickr

Hi Cindy, we want to help you with this issue. Please contact us at support@kickr.com and we will assist further. If we are able to resolve the issue and improve your Kickr experience we would appreciate you updating your review.

Rated 1 out of 5 stars

Don't even bother

Don't even bother. 20 Bonus games in a row that paid less than 2 dollars.

8 August 2025
Unprompted review
Kickr logo

Reply from Kickr

Hi Benjamin, we want to help you with this issue. Please contact us at support@kickr.com and we will assist further. If we are able to resolve the issue and improve your Kickr experience we would appreciate you updating your review.

Rated 1 out of 5 stars

Trash casino don't waste your money…

Super low win rates. Not only that the changes of you getting $200 to redeem, is another super low chance stacked against you. No other casinos have it that high.

6 August 2025
Unprompted review
Kickr logo

Reply from Kickr

Hi crooked lips, we want to help you with this issue. Please contact us at support@kickr.com and we will assist further. If we are able to resolve the issue and improve your Kickr experience we would appreciate you updating your review.

Rated 2 out of 5 stars

what happened to my games

I really used to enjoy playing on this site. They have a good day you login bonus but for last week all of my games have disappeared and I don’t understand why I reached out to customer service have not gotten a response back and it still says my state, which is Pennsylvania is still allowed to play there so I just don’t understand what is going on and I’m hoping I can get some answers here.

6 August 2025
Unprompted review
Kickr logo

Reply from Kickr

Hi, we want to help you with this issue. Please contact us at support@kickr.com and we will assist further. If we are able to resolve the issue and improve your Kickr experience we would appreciate you updating your review.

Rated 5 out of 5 stars

Excellent customer service

I had received help from Calum on a few questions about my account. He was very informative and helped me get a resolution to my problem. I am not someone who writes reviews but he really deserved the recognition.

1 August 2025
Unprompted review
Kickr logo

Reply from Kickr

Hi Steven! We're so glad you're enjoying your Kickr experience! Thank you for your kind words and for letting us know, we'd love to get some more feedback from you if you have a moment: https://qrqttxncf9v.typeform.com/to/mxuFgeB8

Rated 5 out of 5 stars

Kickr Casino is one of my favorite online casinos.

Ive been fairly new to online casinos and I've had questions while playing at Kickr Casino. The support team they have have not only answered all my questions but also have helped me to learn and take advantage of promotions and sweepstakes held within their casino.

Support has made me feel important, always giving positive and helpful advice and understanding, and all while treating me a significant and valued as a player and patron.

I really enjoy their tables games and do hope soon they'll offer Blackjack and Solitaire as they are my favorite games where available.

I highly recommend Kickr Casino as a player friendly casino and experience and continue to recommend them to friends because of the experience I've been having and again because of their top-tier support ensuring players have a great experience and the best support for any and all needs.

Thank you

1 August 2025
Unprompted review
Kickr logo

Reply from Kickr

Hi Doug! We're so glad you're enjoying your Kickr experience! Thank you for your kind words and for letting us know, we'd love to get some more feedback from you if you have a moment: https://qrqttxncf9v.typeform.com/to/mxuFgeB8

Rated 5 out of 5 stars

Was a little skeptical but redeemed…

Was a little skeptical but redeemed 500$ in about 5 buisness days. Pleasant site no problems.

28 July 2025
Unprompted review
Kickr logo

Reply from Kickr

Hi Nick! We're so glad you're enjoying your Kickr experience! Thank you for your kind words and for letting us know, we'd love to get some more feedback from you if you have a moment: https://qrqttxncf9v.typeform.com/to/mxuFgeB8

Rated 1 out of 5 stars

Scam website

No bonus after 700 spins on 4 different games they won't let you cash out never play here go to another one that is more creditable. This one is a straight up scam.

19 July 2025
Unprompted review
Kickr logo

Reply from Kickr

Hi Bob, we want to help you with this issue. Please contact us at support@kickr.com and we will assist further. If we are able to resolve the issue and improve your Kickr experience we would appreciate you updating your review.

Rated 3 out of 5 stars

Update 3: finally got my money…

Update 3: Finally got my money. Took around 5 days. Insane when so many places pay out instantly. Done playing here for now.

Update 2: won more again and submitted a redemption request. It’s taking longer this time than when they needed to verify all my info. It’s ridiculous. I’ve been verified and have already received a payout. I’m not sure why it’s taking so long. Other places make it happen so fast. I’m on day 2 or 3 now of waiting for it to be processed. Not to mention waiting for it to get to my bank account. Said it could take 5-7 business days. That’s ridiculous. It should be super easy this time around, but it seems even worse. I’ll once again update if I ever receive my second payout.

Wanted to like this place, however my address changed and they are making it impossible to move forward to withdraw my money. They were helping me at one point and then completely disappeared. Sent another message, and that is being ignored. I have sent proof of my address with 5 different documents, but they still aren’t changing in on their end. I still have one bank account with my old address, so I requested for them to let me re-enter my bank info, but nobody has responded yet. This is ridiculous. I’ve not had a problem anywhere else with this. I will update this review if I ever get my money.

Update: Changed to 4 stars. While it was frustrating trying to get verified with a new address (I noticed others had a hard time being verified for other reasons too), I am now verified and received my money in a very timely manner (once verified). If customer service, who had been working with me, hadn’t just disappeared on me - I wouldn’t have given such a bad review to begin with. But this has been resolved, and I did get my money. Cheers!

5 July 2025
Unprompted review
Kickr logo

Reply from Kickr

Hi Stefanie,

Thank you for your review.

I can advise that your redemption was processed by our team with your updated address within 24 hours of your request.

You should receive your redemption in the coming days (if not already) so please keep an eye out for it. We would appreciate it if you are able to update your review when your redemption comes through.

If there is anything else we can do to help please let us know.

Thank you for playing with Kickr!

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