Kickr Reviews 164

TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, most reviewers were somewhat happy with their experience overall. Many people appreciate the selection of games available and find the platform easy to navigate. Some customers have had positive interactions with customer service, describing them as polite, fast, and helpful, especially when resolving issues like account verification or payment processing. However, a significant number of people have expressed dissatisfaction with the redemption and payment processes, citing issues with bank statement acceptance, delayed withdrawals, and unresponsiveness from customer service regarding these matters. Some reviewers also mentioned concerns about the fairness of game payouts and the requirement for extensive financial documentation for verification.

What people talk about most

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise the support team for being... See more

Product

People report ambiguous experiences with product. Some customers praise the great selection of games, daily... See more

Payment

Consumers find payment to be ambiguous, with many reporting issues like delayed payouts, unfulfilled... See more

Website

Reviewers highlight ambiguous aspects of the website. While some customers appreciate the site's look and... See more

Response time

Customers consistently note ambiguous experiences with response times. Many reviewers express frustration... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I was very excited while playing and loved all the games, but unfortunately when trying to redeem it wouldn’t let me . I assumed it’s because my bank verification failed due to my statement not havi... See more

Rated 3 out of 5 stars

I would have given all 5 stars cause the games are great. But the redemption process and the customer service is not right. I'm waiting on my redemption of a gift card still. Smh.

Company replied

Rated 3 out of 5 stars

Update #3 I did receive my redemption 10/10/2025. A little disappointed in the process that I had to go through, hopefully I don't have to go through this on my next redemption. Update #2 My... See more

Company replied


Company details

  1. Casino

Written by the company

Unleash your play with America’s #1 Social Sports & Casino Game! Play for Free, Play for Fun, and Play to Win! Hey there! We’re Kickr, your go-to social sports and casino game, proudly serving players across most states in the U.S. As a leading sweepstakes operator, we bring you the thrill of casino games and sports, all with a chance to redeem amazing prizes. And guess what? You can do it all for free! What makes Kickr the ultimate choice? We’re all about fun, engagement, and keeping things responsible. Dive into our exciting world where you can spin the reels in Slots, double down in Blackjack, or show off your poker face in a variety of Poker games. Feeling competitive? Our dynamic leaderboards for both sports and casino games are waiting for you! Plus, we make sure everyone can join the action with free Bits and Bucks every day just for logging in. And don’t forget our generous signup offers to get you started on the right foot! At Kickr, we keep things transparent and player-focused. No purchase is necessary to enjoy everything we offer. Ready to join the fun? Sign up today and become part of the Kickr community! Better yet, there’s more on the way! Keep an eye out for our upcoming Sports games, plus new games like Baccarat and Keno, and soon, you’ll even be able to redeem your prizes for cash. Let’s play!


Contact info

3.2

Average

TrustScore 3 out of 5

164 reviews

5-star
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1-star

Replied to 87% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

I requested a withdrawal of $150 and…

I requested a withdrawal of $150 and waited for 3 to 5 days and I have not heard anything back. They asked me to verify and I sent them a mail, but I have not received any response. So will I get my money?

3 July 2025
Unprompted review
Kickr logo

Reply from Kickr

Hi Thanh. Appreciate your honest feedback here. Please reach out to us to let us know what didn't quite hit the mark for another star or two. We want to make sure that Kickr gives you (and all of our players) the best social gaming experience possible. You can follow this link to submit further feedback: https://qrqttxncf9v.typeform.com/to/mxuFgeB8

Rated 1 out of 5 stars

Horrible

Took over 400 spins to get a lousy ass feature. So sick over this site.

1 July 2025
Unprompted review
Kickr logo

Reply from Kickr

Hi Nicholas, we want to help you with this issue. Please contact us at support@kickr.com and we will assist further. If we are able to resolve the issue and improve your Kickr experience we would appreciate you updating your review.

Rated 2 out of 5 stars

It was fun for a while...

I have been playing Kickr games for about 6 months. I was buying packages and sending requests for free sweeps coins. all was well for about 3 months, then even though I continued requesting free Sweeps Coins, they stopped sending them to me. I always followed the rules and even sent a request for customer support. I received a pat response, we are busy, keep trying, make sure you are following the rules, be patient... Too bad, it was fun for a while.

18 March 2025
Unprompted review
Rated 3 out of 5 stars

I was very excited while playing and…

I was very excited while playing and loved all the games, but unfortunately when trying to redeem it wouldn’t let me . I assumed it’s because my bank verification failed due to my statement not having the account number like it asked. But after trying to contact support I’ve had no luck. It really sucks that there isn’t a live chat option or phone number to call

Edit: although it took hours, I finally got a response and was able to verify my bank. I made my redemption (after playing back almost 400$ lol) and we will see when the money arrives.

11 June 2025
Unprompted review
Rated 1 out of 5 stars

Stay away from KICKR

Stay away from KICKR. when I first started playing I won 400 dollars but it was no way to get my money through redemption. No skrill and none of my bank accounts matched their methods. So I was forced to play out everything I won. Then months later I asked for a complimentary Sc coin and they deleted my account just for asking which is crazy. They suck. I would suggest LEGENDZ OR Rolling RICHES

10 June 2025
Unprompted review
Rated 4 out of 5 stars

Really good overall

Won a bunch off free play and lost a bunch thinking, no way they will cash out. Turns out they would have. I ended up getting a cash out of $200. Before being dumb though I had won over $2000. Haha. Regardless, any casino that pays out (even though they are not super quick to do so) is great in my book. Also super easy verification process too!!!

23 May 2025
Unprompted review
Rated 1 out of 5 stars

I played a $10 feature buy on Three…

I played a $10 feature buy on Three Pigs of Olympus and won $17.80. The money didn't get awarded to my balance. Thank God I was recording. I sent a screenshot of it to Kickr support. Colin K Rattler responded to me and asked for my play ID-to which I responded by copying the last 3 reference ID's shown in my balance. He said "I have investigated the round IDs that you have provided, and I can confidently assure you that that round has closed and paid out correctly."

Unbelievable. These people just straight up lied and won't pay out. If I could attach photos on here I would.

23 May 2025
Unprompted review
Kickr logo

Reply from Kickr

Hi Ibrahim,

Sorry that we didn't meet your expectations regarding our investigation.

Another member of the team reinvestigated your ticket. The screenshot you shared shows the Bonus Pot and the prize of 17.80 BK, as per the game rules Colin shared "The Bonus Pot will appear as a 4x4 Mega Instant Prize symbol across Reels 2, 3, 4 and 5. If a Collect symbol lands on Reel 1 and/or 6, then the Bonus Pot will be awarded once or twice, depending on the number of Collect symbols that landed."

Unfortunately, you also needed a Collect symbol to collect the Bonus Pot. This was not present in your screenshot.

We will follow up internally with our Customer Support team to see how we could have handled ourselves better. We'd greatly value your feedback and hope to improve our services.

All the best,

The Kickr Team

Rated 1 out of 5 stars

Okay everybody warning

Okay everybody. WARNING/SCAMMERS/KICKR.
DO NOT PLAY KICKR!
I use to love kickr. Until one day I made a 75$ door dash gift card redemption. Which I had done before no problem. This time my account was suspended. Email told me they where doing a source of funds check. And assured me that after I completed it my Suspension would be lifted. And funds would be safe til then. So they wanted they wanted 3 consecutive paycheck stubs. And a bank statement that had to show proof of direct deposit from my employer. Or most recent w-2/ and or 1099s Well my employer don't do D.D. and I found a couple pay stubs but not most recent 3. And I get paid by-weekly.
So I had to wait a month and a half. So I did that and download last year's tax forms. So I sent them. Finally my account was unlocked. well get on there and balance was 0$ transaction said the gift card was cancelled and rejected. So I messaged support and. They sent me email. Saying bucks expire and can't be replaced after 30 days. Pretty much no matter the situation. And there not liable. I e-mailed back and said so pretty much you can ask for a source of funds check from anyone at anytime. To steal there money. Then when they complete the process not reimburse them but continue taking there money. That bulshit if you ask me.

1 April 2025
Unprompted review
Rated 5 out of 5 stars

User:RichyJai93

User:RichyJai93
Not much experience using this platform but I can say, the little time ive used it beyond surpasses my expectation. Good quality, bunch of options, easy to navigate website, and fun to use. But so far so good keep it up

8 May 2025
Unprompted review
Rated 4 out of 5 stars

This site is dope

This site is dope, I’ve won multiple times over 200$ from the free daily and have won giveaways of 5$ and met requirements to redeem.
Good casino and good games and not glitchy.
I do have a downer though and that’s the 200$ redeem minimum, but I believe they have changed that now to 150$ or so.

5 May 2025
Unprompted review
Rated 5 out of 5 stars

Superfamily payout after easy verification

Easiest verification ever. SUPERFAST PAYOUT... 1st win of $150+ was late Saturday night. Funds arrived in my account (ACH Direct Deposit) by Monday p.m.

BTW... WON ENTIRELY OFF FREEPLAY. NO PURCHASE!! However, will be coming back and buying in.

Played over 30 Sweeps casinos. Kickr quickly now ranks in my top 5. Customer Support was excellent in answering general questions. No issues.

Highly recommend. Enjoy.

5 May 2025
Unprompted review
Rated 4 out of 5 stars

Honestly not bad 4.5/5

Good selection of providers and games. Redemption process is a little much but works, and recently lowered the threshold to $150 down from $200. Haven't gotten the huge 1000x+ type of win yet but seems somewhat consistent. I've run thousands through this site and I'm down maybe $50?

Worth a shot, especially when they throw you $205 for $139 deals.

3 May 2025
Unprompted review
Rated 5 out of 5 stars

At first me and kickr had a rough start…

At first me and kickr had a rough start after the problem was resolved. I’ve had no problems since. I’m actually enjoying playing more on kicker than CrownCoins. Just like everyone else when you put money into play you’re wanting to win I’m not winning huge but at least I’m recovering some of my money which creates a balance. I recommend Kickr not knocking CrownCoins but it seems to be geared more towards people with deeper pockets than I have .

28 April 2025
Unprompted review
Rated 1 out of 5 stars

They do anything in their power not to…

They do anything in their power not to verify you(after winning of course). First it was a website malfunction.
Got through that.
Then the documents weren't correct.
Got through that.
Then I had to wait... And... Wait and wait.
Until I gave up and just told them I'd write a review.

Awful customer service and they won't pay out. Avoid.

14 April 2025
Unprompted review

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